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Henry Brown Buick GMC
Gilbert, AZ
1,592 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,592 reviews
May 01, 2024
Very informed, even on other makes& models. very upfront , honest,eager to work with you to meet your goals not just thier goals very upfront , honest,eager to work with you to meet your goals not just thier goals More
by STEWARTLITTLE2011
Verified Customer
April 30, 2024
Brandon Warwick was great - but our experience with salesman AJ was not as good. Brandon sold Is the car but we were so disappointed on the day of pickup - we spent so much money on a luxury vehicle b salesman AJ was not as good. Brandon sold Is the car but we were so disappointed on the day of pickup - we spent so much money on a luxury vehicle but did. Not get the experience . Car was not detailed / water spots all Over the car - AJ scratched up our side mirrors with a razor blade by taking off stickers . overall we truly were disappointed with our experience on the day of possession as we have had better service More
by MSCATHYVO
April 30, 2024
I don't know who Thomas James is but Joey Muna was amazing. He made the deal on both our new trucks so seamless and perfect as always. He is your best associate by far. I will never not buy a car f amazing. He made the deal on both our new trucks so seamless and perfect as always. He is your best associate by far. I will never not buy a car from him. More
by SANDERMATT70
April 28, 2024
I dealt mostly with Sean Tinsley and he was good. The reason for a 4 star rating is due to the fact I had to work through CarMax in order to get a reasonable trade in value for my old vehicle. That The reason for a 4 star rating is due to the fact I had to work through CarMax in order to get a reasonable trade in value for my old vehicle. That was an extra step that I felt unnecessary. More
by GOODRUM1
April 28, 2024
Brandon was very friendly and completed the finance transaction very quickly. I appreciate his professionalism. transaction very quickly. I appreciate his professionalism. More
by Jhunter58
Employees Worked With
April 27, 2024
Great customer experience and treatment. The team went above and beyond to ensure the vehicle was right and ready. Thank you for the amazing service. The team went above and beyond to ensure the vehicle was right and ready. Thank you for the amazing service. More
by Jason Cook
April 27, 2024
Rigo is great to work with. Made the transaction easy and painless. Will definitely use him again! Made the transaction easy and painless. Will definitely use him again! More
by C.D
Employees Worked With
April 27, 2024
I dealt primarily with Tyler and agreed to a reasonable deal. The car was ready when I arrived at the dealership, all we needed to do was a test drive and complete the financing. Everyone I had contact deal. The car was ready when I arrived at the dealership, all we needed to do was a test drive and complete the financing. Everyone I had contact with was helpful and pleasant. All questions answered promptly. I’ll come back next again and recommend these folks to my friends. More
by DELTAMRANCH
Employees Worked With
Tyler. 5 stars
April 27, 2024
Went ok, was confused on some of the paperwork. Went back and had them explain the issue. Only thing was they bever told us that the intrest rates were at over 9%. With my credit rating is quit h Went back and had them explain the issue. Only thing was they bever told us that the intrest rates were at over 9%. With my credit rating is quit high they could of gotten us a better interest rate. Really not happy about that. Then we had to bring the vehicle back, service was quick to find the problem. Will have to wait about a month to get it fixed. More
by MICHELE.BETZ6
Employees Worked With
April 26, 2024
Rigo is my kind of salesman! Laid back, easy to talk to and relate to and keeps it simple. Laid back, easy to talk to and relate to and keeps it simple. More
by robin.carson55
Employees Worked With
