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Henry Brown Buick GMC

Gilbert, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,553 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at. When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available. Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth. The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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1550 E Drivers Way

Gilbert, AZ

85297

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Showing 1,553 reviews

January 07, 2024

I as very impressed with the dealership. Butch Shearer was great to work with and very knowledgeable about cars. Jeff Stone in finance was also very good to work with. I will buy from Henry More

by JEMCD_48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Butch Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Henry Brown Buick GMC responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Butch, Jeff, and our team met your expectations. Thank you again for choosing Henry Brown Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 06, 2024

The experience was great, and very kind. some day we will go for a second car. More

by Kenneth
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2024 -

Henry Brown Buick GMC responded

Here at Henry Brown Buick GMC, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, Kenneth, and it was a pleasure having you at the dealership. We appreciate your review! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 05, 2024

Easy professional all questions answered very happy with my trade will definitely come back again More

by JDAYCONSTRUCTION
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben brown
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Jan 05, 2024 -

Henry Brown Buick GMC responded

It's great to hear that Ben was able to get you exactly what you needed. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Henry Brown Buick GMC! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 03, 2024

Henry Brown GMC went above and beyond to make the deal happen very good team, swift and fast tell everybody to go there More

by ALEXFROMVEGAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2024 -

Henry Brown Buick GMC responded

Alex, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

January 03, 2024

The experience was very streamlined. We appreciated the timeliness as we drove over an hour to the dealer. More

by JENNIFERSHAW01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wagner Harrigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Henry Brown Buick GMC responded

Thank you, Jennifer, for sharing about your experience with Henry Brown Buick GMC. We appreciate your business and hope to see you again soon! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 29, 2023

Good guy. Talks a lot. Works for dealership. No real deal for the customer. A true salesperson. More

by CHARHOLM
Recommend Dealer
Yes
Employees Worked With
Dwayne Champion
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Henry Brown Buick GMC responded

Thank you so much for choosing Henry Brown Buick GMC. Please let us know if we can be of any more assistance.

December 28, 2023

Henry Brown GMC went the extra mile, had great customer service and answered all questions promptly and fully! More

by HERMANRAYBERNAL1968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Nielsen - Sales Associate, Amy Hughes.
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Dec 29, 2023 -

Henry Brown Buick GMC responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 28, 2023

I have been buying from Henry since 1988, I wouldn’t go anywhere else. Blake takes care of me EVERY TIME More

by JBRLETIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blake Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Stenz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Meade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eiji Pollard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2023 -

Henry Brown Buick GMC responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

December 28, 2023

I was very satisfied with the sale process, however, I was promised a soft tonneau cover and a rubber bed mat in place of the drop in bed liner. I still haven't received them yet. It's been almost one mon More

by LANGER96
Recommend Dealer
Yes
Employees Worked With
Ben Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Warwick
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Henry Brown Buick GMC responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. We will pass along your concerns to Ben.

December 27, 2023

Rob Upchurch, just called me to give me an update about processing the vehicle ownership to the DMV. He really didn’t have to do it, but he’s such an outstanding all-pro person and continued his great help More

by Uk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Upchurch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cavalliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Henry Brown Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Rob and our team, and we look forward to working with you again. Our goal is 100% Customer Satisfaction. Please be sure to tell your friends about your positive experience!

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