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Henry Brown Buick GMC
Gilbert, AZ
1,551 Reviews
Our staff offers exceptional customer service. Our facility offers a comfortable, clean and friendly place our customers enjoy doing business at.
When our customers arrive at our service department the drive is covered, clean and well lit. Our advisors meet and greet every client with a wireless tablet in hand ready to check the customer and vehicle in with courtesy and speed. If our client elects to wait on their vehicle we have a customer lounge with complimentary Wi-Fi internet, HD Television and a children’s play area in view of our lounge. Free Coffee and bottled water plus a vending machine that offers only 50 cent snacks and soda are always a hit. We also have courtesy shuttles to take you to your home or office while there service is being completed. For extended customer satisfaction service loaner vehicles are available.
Customer satisfaction is our goal. Henry Brown Buick GMC has a service and sales Business Development Center in place that helps meet this goal. Setting appointments, customer follow up and promoting our brands are a small part of this department’s worth.
The Henry Brown Auto Group sponsors many local teams and charitable organizations. We are proud to be a part of this great community and enjoy the ability to give back.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 10:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,551 reviews
February 25, 2022
Butch was super helpful during our 3rd purchase at Henry brown GMC. He made everything go super smooth. We were out of there in 45 done deal. brown GMC. He made everything go super smooth. We were out of there in 45 done deal. More
by WARETRANSPORT
Verified Customer
February 25, 2022
Great sales and finance staff. Easy to work with and no games. It’s a user friendly dealership. Easy to work with and no games. It’s a user friendly dealership. More
by TOM.HENNY
February 23, 2022
Went out of their way to give us exactly what we wanted both myself and my wife’s vehicle both myself and my wife’s vehicle More
by MARK
Employees Worked With
February 20, 2022
Couldn’t be happier with my truck that Dwayne found for us and the aftermarket tonneau cover installation was faster than anticipated. Excellent experience all around. us and the aftermarket tonneau cover installation was faster than anticipated. Excellent experience all around. More
by BRIANCATTELINO
February 18, 2022
Great job being such a great dealership who cares about the people they serve every day the people they serve every day More
by STETSONBANKS
Employees Worked With
February 18, 2022
jp helped and explained me everything about tje tahoe very nice guy to work with he did everything he could for me to take the tahoe home very nice people there very nice guy to work with he did everything he could for me to take the tahoe home very nice people there More
by HUERTAT69
Employees Worked With
JP
February 11, 2022
very poor customer service very poor communication .what little communication there was was less then truthful .overall very disappointed little communication there was was less then truthful .overall very disappointed More
by DONDZ06
February 09, 2022
Henry Brown is the ONLY place I will go for my new Vehicle.. Ben Brown and his team is TOP NOTCH dealers for your new car or truck.. Honest, knowledgeable, and caring Vehicle.. Ben Brown and his team is TOP NOTCH dealers for your new car or truck.. Honest, knowledgeable, and caring More
by Mary Liz McGavin
February 09, 2022
Pretty seamless negotiation and transaction. Made buying from out-of-state fairly easy. Overall very happy with my new-to-me GMC Yukon XL. The staff was friendly, courteous and helpful. I would give 4.5 Sta from out-of-state fairly easy. Overall very happy with my new-to-me GMC Yukon XL. The staff was friendly, courteous and helpful. I would give 4.5 Stars because I was saddled with last minute dealer ad-ons in typical fashion (that were not asked for or disclosed in the listed sales price); which, would not be removed. They would not budge on the KARR alarm (kind of useless), and the truck did not get the "AutoMate" treatment in any fashion. It was run through a cheap-o car wash and had some ArmorAll sloshed on. To finish the deal and get to the final paperwork, I accepted the final price despite the groveling. More
by ERIC.NODA
February 08, 2022
Once the vehicle is bought their customer service goes to xxxx. Hard to get your sales person to call you back ever! We bought two vehicles from them and both customer service sucks!! xxxx. Hard to get your sales person to call you back ever! We bought two vehicles from them and both customer service sucks!! More
by BNEMACK
Employees Worked With
