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Herb Chambers BMW of Boston

Boston, MA

4.8
2,384 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,384 reviews

May 05, 2025

Herb Chambers has been my families dealership for the past 15 years. Everyone goes above and beyond to provide exceptional customer service, making every car buying experience smooth and stress free. The More

by gasparh55
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Lande
2.0
This rating includes all reviews, with more weight given to recent reviews.
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers BMW of Boston responded

Thank you for being a loyal customer of Herb Chambers BMW of Boston for the past 15 years! We're delighted to hear that our team consistently provides exceptional service and makes your car-buying experience smooth. We appreciate your support and look forward to serving you in the future! Safe travels!

May 05, 2025

This dealership goes above and beyond to provide exceptional customer service, making every car buying experience smooth and stress free. Their knowledgeable staff and unbearable selection of vehicl More

by gasparh55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers BMW of Boston responded

Hi Gasparh, thank you for sharing your positive experience with Herb Chambers BMW of Boston! We're delighted to hear that our team made the car-buying process smooth and stress-free. We appreciate your kind words about our staff and vehicle selection, and we look forward to serving you again in the future! Safe travels!

May 04, 2025

The Herb Chambers BMW service team was gracious, flexible and responsive. I had never been to the dealership and will definitely be back. More

by SK39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers BMW of Boston responded

Hi! We're delighted to hear that our service team at Herb Chambers BMW of Boston made such a positive impression on your first visit! We look forward to welcoming you back in the future.

May 01, 2025

The crew here go above and beyond in customer service. No wonder they are 5-star rated! More

by KC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
May 01, 2025 -

Herb Chambers BMW of Boston responded

Hi KC! Thank you for leaving us this five-star review and for your kind words about our service team at Herb Chambers BMW of Boston! We'll see you next time!

May 01, 2025

I recently purchased a BMW X1 from Herb Chambers in Boston and had the absolute pleasure of working with Ahmad and Omar. Ahmad went above and beyond to assist me throughout the entire process. From the More

by Kathleendavid17
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025 -

Herb Chambers BMW of Boston responded

We're delighted to hear that Ahmad and Omar made your experience at Herb Chambers BMW of Boston exceptional! Your recommendation means a lot to us, and we'll be sure to share your kind words with the team. Enjoy every moment in your new BMW X1!

May 01, 2025

Julieth the service advisor is extremely helpful, she is very patient, professional, courteous polite eager to help the customer. She is very knowledgeable about her job. I will definitely recommend her to More

by Shouttonyuwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
May 02, 2025 -

Herb Chambers BMW of Boston responded

Thank you for recognizing Julieth's exceptional service at Herb Chambers BMW of Boston! We're delighted to hear she made such a positive impression and appreciate your recommendation.

April 30, 2025

I’ve been working with Mark Ravin for 20 years. First with my Mini and last ten years with my X3. Mark alwys has been the best service provider. He’s great at explaining things and I trust his advi More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
May 01, 2025 -

Herb Chambers BMW of Boston responded

Tom, it's fantastic to hear about your long-standing relationship with Mark at Herb Chambers BMW of Boston! We're delighted that his service and expertise have consistently met your expectations. Thank you for sharing this wonderful feedback!

April 30, 2025

Excellent customer care and service! This is my third car purchase from Hadi! Thank you! More

by alopoukhine
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Herb Chambers BMW of Boston responded

We're so glad Hadi & the team here at Herb Chambers BMW of Boston continue to earn your support. Thanks for your continued trust and enjoy the new vehicle!

April 29, 2025

Always the best! ! Running from the cold up in New England. I was born to be a fiddler in an old-time string band My baby plays the guitar, I pick a banjo now Oh, More

by J-Bones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Herb Chambers BMW of Boston responded

Hi J-Bones! Thanks for sharing your unique and creative review! We're glad to hear you had a great experience with us at Herb Chambers BMW of Boston. Safe travels on all your adventures!

April 29, 2025

The Service Department, under the superb direction of Matt Crappe, has done an outstanding job taking care of my two BMWs over the past twelve years. Higor and James are very helpful every time I come f More

by msomd65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Herb Chambers BMW of Boston responded

Thank you for sharing your experience with our Service Department at Herb Chambers BMW of Boston! We're delighted to hear that Matt, Higor, and James have consistently provided outstanding service over the years. We appreciate your loyalty and look forward to continuing to take great care of your BMWs! Safe travels!

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