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Herb Chambers BMW of Boston

Boston, MA

4.8
2,400 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
Contact Dealership

1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,400 reviews

October 21, 2019

Best service around! Mark Ravin and Chris Armstrong are always great! They are very professional and attentive! Always make me feel like my car is special! They are the ma More

by BERTRAND.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ravin and Chris Armstrong
October 21, 2019

Amazing! BMW of Boston is fabulous. I’ve always had great experiences with them whether it’s leasing a new car, going in for service, etc. I highly recommend t More

by Alexandra Melignano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni Tosti
October 21, 2019

Service was great. Smooth and efficient as always. The check in process is easy. I had reserved a loaner which was made available quickly after my arrival. S More

by JDVESQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2019

Service not Thorough This is the 3rd time I have experienced the same problem. After service they never clear notifications and that is annoying leaving the work for the More

by 1.SARAH.KHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
October 18, 2019

great service for maintenance brought in mini cooper for regular maintenance and problem with heat/air. The waiting area is very comfortable with desks to plug in electronics and More

by sherry weiland
Recommend Dealer
Yes
Employees Worked With
Chris Anslono
October 16, 2019

Very knowledgeable and efficient The only issue is when I picked the car up. I bought it on a Monday when there were few customers. However, it was pretty chaotic the Saturday after More

by DD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : @ service geniuses, Giovanni Tosti
October 15, 2019

service check great service, prompt, did not have to wait long A job well done, everyone was helpful, no issues with this service I would return and recommend to More

by KFALCHUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2019

Very hard to drop off cars insanely trafficky on their lot Service desk was very slow, hoad to wait a long time to get talked to. Also bizarrely trafficky to pull into their service desk. Lots of wasted time More

by NOAH7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobfred Noideaman
Oct 16, 2019 -

Herb Chambers BMW of Boston responded

I'm sorry to learnt that your experience was less than satisfying. However, we do not have any employee by that name. If you could please reach out to me MSteffy@herbchambers.com with more information about your time with us. I look forward to hearing from you and getting to the bottom of this. Thank you, Melissa Steffy, General Manager

October 14, 2019

Car Overheated on Business Trip I was on a business trip to Boston and my car broke down. I had it towed at nearly 7pm to HC BMW. They diagnosed the problem quickly, moved it to th More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2019

Great service managers and fast drop off Great service and nice to get a loaner so I can easily get my car serviced and not effect my schedule. Also helped inspect my electric brake which was More

by Magda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Blash
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