Herb Chambers BMW of Boston

CPO - 330i x drive Richard was excellent. He explained the process in a concise manner that was easily understandable. The process was easy and efficient. We purchased Richard was excellent. He explained the process in a concise manner that was easily understandable. The process was easy and efficient. We purchased a CPO. More

Car service The worst service I have expected ever with Higor. Basic car check can't be made and pushing the people to spend money for unnecessary service. Lying The worst service I have expected ever with Higor. Basic car check can't be made and pushing the people to spend money for unnecessary service. Lying on people by telling them that they have broken parts that should replaced. More

BMW 5 series service No issues, loaner car was there and ready . Car was serviced next day . Washed and vacuumed. All good hopefully will not have the need to return. No issues, loaner car was there and ready . Car was serviced next day . Washed and vacuumed. All good hopefully will not have the need to return. Service was great More

Not a deal Took my car back for follow up service and they recommended 4 new items needed to be fixed from the 2 original items that needed to be serviced. The t Took my car back for follow up service and they recommended 4 new items needed to be fixed from the 2 original items that needed to be serviced. The total was $5,000. Took my car to another BMW dealership with the estimate that they gave me and they only charged me $2,300 for the same items. More

The best customer service I have ever received before. This dealership has amazing Staff that are on your side. They aren't pushy and want the best for you. Very nice, cordial, and professional people. This dealership has amazing Staff that are on your side. They aren't pushy and want the best for you. Very nice, cordial, and professional people. More

Service for my 2017 mini You care only about money and not about the inconvenience, stress and the like experienced by the consumer time and again by a new car which supposedl You care only about money and not about the inconvenience, stress and the like experienced by the consumer time and again by a new car which supposedly is high quality as BMW advertises. And this is from a client who has been with you over 3 minis and 1 bmw x3. More

Service They told me that I am due for service, but never told me that my free service agreement had been expired just about 10 days before that. I could have They told me that I am due for service, but never told me that my free service agreement had been expired just about 10 days before that. I could have made the appointment sooner. When I came in for the service I was told that my free service has been expired and I had to pay for it. I wished they would have told me this in advance More

Not right now I was never notified that my car was ready. When I arrived to pick my car the wait was 25 minutes to get it from their warehouse. I was half way home I was never notified that my car was ready. When I arrived to pick my car the wait was 25 minutes to get it from their warehouse. I was half way home when I noticed the oil service light had not been reset. Also, there was a notice about a battery for a remote. No one addressed that. Overall disappointing - Nick the service advisor did nothing to assist. More

Horrible Service Had terrible time with service and when I called manager he actively refused to take calls. Always unavailable and never return calls even after leavi Had terrible time with service and when I called manager he actively refused to take calls. Always unavailable and never return calls even after leaving several calls to front desk More

First Mini purchase Researched Minis and found the one with options and price point at HC dealership.in Boston. Janely was helpful answering specific questions and quick Researched Minis and found the one with options and price point at HC dealership.in Boston. Janely was helpful answering specific questions and quick to respond. At the dealership, Brian assisted during the test drive and sale. He was very knowledgable, personable, and pointed out all the features. Very detailed and noticed a few minor items that he would have corrected for us. Upon delivery, Brian took the time to pair the phone and again review key features with the primary driver. Very happy with our 1st Mini purchase so far. More