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Herb Chambers BMW of Boston

Boston, MA

4.7
2,166 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,166 reviews

November 17, 2016

Went in for one car, came out with two! Zac Laud was awesome. I came in with my wife and kid to replace our aging CRV and Zac was not only at tentative to our needs in a car but also what we More

by Alexbuller27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Laub
Nov 17, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Alex, so much for sharing this with us! We're so glad that you and your family had such an enjoyable visit. We appreciate your comments about Zac and your five star rating. Thank you again and we look forward to seeing you in the future. Best, Melissa Steffy, General Manager

November 10, 2016

Fabulous! Couldn't be any better! I leased a new bmw from Mohammad Mirazimi and his assistant, Sergio Roque, and had an A+ experience! They went above and beyond in every way and I am More

by Alexandra Melignano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sergio Roque, Mohammad Mirazimi
Nov 11, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Alexandra, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Mohammad and Sergio. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

November 02, 2016

I had my 4th car leased which is a Honda CR-V and I'm happy! I would like to thanks Sam Desroches, who is Sales man an leasing consultant for being nice and patient with me. I had a hard time to choose the right More

by Rosangela Piazzarolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Desroches
Nov 03, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Rosangela, for taking the time to write this review! We value your business and we look forward to doing business with you again. Best, Melissa Steffy, General Manager

October 27, 2016

Another great experience Mohammad is the best. We've bought 4 BMWs from him, and each time he listens to what we want, and finds the perfect car. His passion for what he se More

by Sbridger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammad Mirazimi
Oct 27, 2016 -

Herb Chambers BMW of Boston responded

Thank you! I'm so pleased to learn that Mohammad has made your experiences so enjoyable. He is an asset to our team and will be grateful to read the nice comments. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Best, Melissa Steffy, General Manager

October 04, 2016

With so many dealers to choose from go with Herb With so many dealers in the Boston area it can feel overwhelming, but Herb Chambers is the best. Omar, our sales representative, went above and beyon More

by tkjeldgaard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar - Sales
Oct 10, 2016 -

Herb Chambers BMW of Boston responded

Thank you for sharing your feedback! We're delighted to hear that you and your wife had such an enjoyable experience. We're proud of the great service that Omar provides to our customers and we'll be sure to pass along your kind words. Congratulations on your soon to be new addition and new BMW, we appreciate your business! Best, Melissa Steffy, General Manager

October 02, 2016

Service is poor, charge fee with no service I had an engine oil service, and front pad and disc change service ($855.10) at Herb Chambers BMW Boston. My complaint is that I suspect that the engi More

by Pang16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alexander Ganey
August 29, 2016

Great Experience Unfortunately we had to give back our car and for now decided not to get a new one as we just moved into the City. Returning the car and ending the le More

by claudiod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Bugbee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to write this review. I'm so happy to know that Kevin made your lease return a pleasant process. We truly value your feedback and please let us know if we can be of assistance in the future. Best, Melissa Steffy, General Manager

August 10, 2016

High-touch personalized experience! I am officially a Herb Chambers convert. Their customer service is A+. Brian gave us his personal cell phone number, and I get responses within mi More

by chrisj1976
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Lee
Aug 10, 2016 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your recent experience. I am thrilled to know you are now a Herb Chambers convert! We appreciate your feedback and enjoy hearing that you had a great experience at our dealership! Brian is a valued member of our team and I'm so happy to read your wonderful recommendation. Thank you for your business and please let us know if there is anything we can assist you with in the future. Best, Melissa Steffy, General Manager

August 10, 2016

Accommodating and warm staff Steven Burns, our client advisor, was very attentive to our needs and worked with us closely over a period of months in order to ensure that the car w More

by Isabella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jano Letaif, Steven Burns
Aug 10, 2016 -

Herb Chambers BMW of Boston responded

Thank you, Isabella, so much for sharing your experience with Jano and Steven! It is our goal to offer every customer a personal touch and ensure that we do everything possible to help you leave our dealership happy. We thank you for your business and we look forward to helping with your automotive needs in the future! Best, Melissa Steffy, General Manager

August 08, 2016

Aquisition of CPO Vehicle Great sales team, since my initial inquires thru e-mail. Sales associate made all the agreed conditions of the transaction. Great post-sales. More

by elatini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohhamed Omar
Aug 08, 2016 -

Herb Chambers BMW of Boston responded

Thank you for providing us with this great feedback! Mohammed is wholly devoted to the success of our guests’ experiences and we are so proud to have him on our team. We appreciate all of your kind words and thank you for choosing us for your automotive needs. Best, Melissa Steffy, General Manager

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