Herb Chambers BMW of Boston

Great purchasing experience ! Not only did I have a an exceptional purchasing experience at Herb Chambers I also made a new friend in Jing. Jing took the time to understand the ne Not only did I have a an exceptional purchasing experience at Herb Chambers I also made a new friend in Jing. Jing took the time to understand the needs and budget of both my fiance and I. Not only did he get us into our dream car but he kept his promise of "going to bat" for us and getting us the best deal possible, which he did ! His level of professionalism, product knowledge and customer service is unmatched. I would definitely recommend Jing to anyone who is shopping for a new BMW ! More

Damaged my car and repaired with velcro The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear The dealership was working on my bmw i8 and called me to let me know it was ready for pickup. After a month of working on it they scratched the rear fender. They said they would repair it and once it was complete they called me back to pick it up. When I came back, both front fenders wweee scraped and the windshield was cracked all the way across. They agreed to repair it and when I came back again the car had been put back together with VELCRO! I still have a damaged vehicle after my car has spent two full months at the dealership. I called multiple times requesting to speak to the service manager and throughout the entire two month ordeal never heard back from them. More

Customer focus and dedicated! This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and a This was my first visit after purchasing a car from a colleague this week - within 48 hours of ownership I was in checking tire pressure. Higor and all I interacted with were totally amazing and stayed after 7pm to be sure I got my car. I enjoyed the time and service with both Higor and Junior - I am actually looking forward to seeing them again!! Deb Hicks More

Great experience at Herb Chambers BMW of Boston My wife and I are very grateful for the recommendations of both Jing and the Finance team to make our purchase happen. Jing was very helpful since we My wife and I are very grateful for the recommendations of both Jing and the Finance team to make our purchase happen. Jing was very helpful since we stepped into the dealership, and walked us through pros and cons for each of the available cars. At the end, we ended up happy of the car we bought, and will definitely consider coming back for our future ride. More

Repeat customer I leased a second Bimmer within a year of my first. Mo was able to quickly find a car and get me the best price. Easy to work with and always goes t I leased a second Bimmer within a year of my first. Mo was able to quickly find a car and get me the best price. Easy to work with and always goes the extra mile. Definitely recommend. More

READ THIS BEFORE YOU DO BUSINESS WITH THIS DEALERSHIP!! My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to H My car is a 2012 BMW XS with 140,000 miles on it. The drive belt on my car broke on May 30, 2018 after six years and 140,000 miles. I took my car to Herb Chabers BMW of Boston and had the belt and tensioner replaced. While on a work trip last week in Upstate New York the belt broke again on July 5 and was towed to Keeler BMW located at 1111 T roy-Schenedady Rd Rte 7, Latham, NY 12110. The drive belt was ejected and ingested through the front main seal of the engine after only being drive 34 days and 2,200 miles from the date it was repaired. The engined now needs to be replaced. Keeler inspected the vehide and determined that there was no evidence of a parts failure, and further indicated that Herb Chambers BMW improperly installed it. I've also contacted BMW North America regarding this matter and they have determined Herb Chambers is responsible for the damage and any repairs necessary. I have tried resolving this the directly with Herb Chambers and they are refusing to assist me with getting my car fixed. I'm now pursuing recourse under 93A, the MA Consumer Protection Law and have contact the Massachusetts Attorney General's Office. More

Three Time Return Customer! I just purchased a crossover m series at the Herb Chambers BMW of Boston, MA. This if my third vehicle and my third BMW. I was lucky enough to be able I just purchased a crossover m series at the Herb Chambers BMW of Boston, MA. This if my third vehicle and my third BMW. I was lucky enough to be able to work with the same sales representative, Sheraz Sheikh, who sold me my 328xi nine years prior. I visited several dealerships beforehand and he made the process easy and enjoyable. I have always felt that he is looking out for me and 100 percent got me the best value on the model I wanted. I will be buying my next BMW from him - Hoping he will still be there! Beyond the sales experience, the service department has always been easy and pleasant to work with as well. Happy customer here - Thank you Sheraz!! More

Fast and Seamless! Sheraz was very helpful and was able to get me a great deal on my BMW. It was a seamless process with no haggling, Sheraz is knowledgeable and profess Sheraz was very helpful and was able to get me a great deal on my BMW. It was a seamless process with no haggling, Sheraz is knowledgeable and professional and a pleasure to work with. I would recommend anyone looking for a BMW to work with him, he has my future business! More

CAR IN FOR SERVICE Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future Higor, was excellent, he was succinct, informative, delivered on fronts, covered all my concerns. I would not hesitated to contact Higor for my future service needs More