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Herb Chambers BMW of Boston
Boston, MA
2,408 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,408 reviews
June 09, 2018
Second as good as the first Ahmed sold me my first BMW , close to a decade ago. He found a used X5 in the exact right color with some very abnormal options (third row seat) and Ahmed sold me my first BMW , close to a decade ago. He found a used X5 in the exact right color with some very abnormal options (third row seat) and sold it to me for an excellent deal. I'm a huge fan of Ahmed and I'll be coming back to him when the first car he sold me is ready for an upgrade. It's still going strong! More
by JlovesK
Employees Worked With
June 08, 2018
Best, and most efficient, purchase experience ever! I had the good fortune to work with Jing Lau on a recent Saturday. I intended to trade in a 5yr old SUV for a new hi tech model. Jing listened to my I had the good fortune to work with Jing Lau on a recent Saturday. I intended to trade in a 5yr old SUV for a new hi tech model. Jing listened to my needs and provided invaluable expertise to help me make the best purchase to suit my needs. On the following Monday afternoon, 48 hrs later, I drove away in a fantastic new vehicle. I couldn't be more impressed by the courtesy and professionalism at this dealership - with particular thanks to Jing Lau for his help on the sales side and Jeff Tucker, who expedited the finance side of the exchange. I've gone through this process 8 times in 35 yrs, and this was the best and most efficient car buying experience to date! Extremely satisfied with Herb Chambers dealership and delighted with my new x3. More
by beth1964
Employees Worked With
Jing Lau
June 07, 2018
Professional I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was d I was able to promptly schedule a 60K mile checkup. It turns out I needed new bushings and something else to prevent and oil leak. Everything was done promptly and professionally. No pressure for any service that I did not immediately need. All of my experiences with this dealership have been good. Whatever problems there may have been years ago (based upon old negative reviews have been addressed. I had some flat tires that you were able to replace immediately. There is never any more waiting than necessary. More
by Lizard King
Employees Worked With
Chris Armstrong, Mark Ravin
June 06, 2018
Fantastic experience! Kevin was such a spark of enthusiasm. He was very knowledgeable of the BMW product. Was an absolute joy to speak with. When it came down to the trans Kevin was such a spark of enthusiasm. He was very knowledgeable of the BMW product. Was an absolute joy to speak with. When it came down to the transaction of purchasing our new car Kevin was spectacular. We can only hope that when we purchased our next car Kevin Bugbee is still at BMW of Boston. Thank you Kevin for all you did for us and thank you for a new friendship. All the best, Scott and Ann More
by Smittay701
Employees Worked With
June 06, 2018
Omar is the man! This was probably one of the easiest and smoothest car buying experience I’ve ever had. Omar was very courteous, helpful, enthusiastic, and easy to de This was probably one of the easiest and smoothest car buying experience I’ve ever had. Omar was very courteous, helpful, enthusiastic, and easy to deal with. Omar made my experience an easy and enjoyable one from test driving to vehicle delivery to post-delivery check-in. Omar was also very responsive to my questions and requests to make everything to be as easy and convenient as possible for me, which I really appreciated. Thanks Omar for the great experience! More
by TK2018
Employees Worked With
June 05, 2018
Higor Texiera is a rockstar!! Higor is the rockstar of this dealership. He is ready to smile , be warm and human. He responds to emails even when on leave. And takes calls or calls Higor is the rockstar of this dealership. He is ready to smile , be warm and human. He responds to emails even when on leave. And takes calls or calls you back. ( Not others, even on working days ...never responded to simple question or called back ). He makes you feel that there is someone who sees himself being on your side and try to help.He exemplifies what customer service is about or rather any industry where you try to give your best and not just work cause you have a job. f not for him I would hesitate to go back to this dealership Why 4 stars ? The dealership is cramped and the waiting area actually doesn't come close to what you experience in any luxury cars service waiting are elsewhere. More
by SD
Employees Worked With
Higor Texiera, Alex , Daniel Blash
June 04, 2018
Pleasurable Kevin was outstanding from the moment we walked in until we left with our new car!! He went out of his way to make our experience positive with no has Kevin was outstanding from the moment we walked in until we left with our new car!! He went out of his way to make our experience positive with no hassle. Kevin was personable. Thank you Kevin for it happen !!! Ann and Scott More
by Smitty70
Employees Worked With
June 04, 2018
Amazing customer service! Kevin was incredibly friendly and knowledgeable. Kevin went above and beyond in helping me choose the right car for me. I was extremely picky on the e Kevin was incredibly friendly and knowledgeable. Kevin went above and beyond in helping me choose the right car for me. I was extremely picky on the exact car I wanted and Kevin helped me find that exact car. He even helped me with another type of car to compare it to the BMW to make sure the BMW was the right car for me. I would highly recommend having Kevin help you find your next car. More
by CJ
Employees Worked With
June 03, 2018
Certified 228i drive Convertible Omar was professional, polite and knowledgeable from the first meeting to my final car pick up. highly recommend him. All staff members were extremely Omar was professional, polite and knowledgeable from the first meeting to my final car pick up. highly recommend him. All staff members were extremely polite and pleasant to work with. More
by Bmwconvertible
Employees Worked With
June 03, 2018
Class Act Omar was a class act, funny, approachable, knowledgeable and best of all honest and clear. There is no smoky mirrors when dealing with this gentleman. Omar was a class act, funny, approachable, knowledgeable and best of all honest and clear. There is no smoky mirrors when dealing with this gentleman. I am a very difficult buyer, and he dealt with me as if it was a walk in the park. He might not have as many years under his belt but he is surely at par with the rest of the gentleman working there, if not better. I walked in to test drive, he handed me the keys right away, told him the car I wanted, he found it, made me happy and 4 days later I picked it up. If you like honesty and class, this is your guy! More
by YSID
