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Herb Chambers BMW of Boston

Boston, MA

4.8
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,395 reviews

January 16, 2018

Excellent experience w my first M Been shopping for an M for months prior to visiting Herb Chambers. Emailed them and Internet team emailed back. Exchanged a few emails with Sara E., w More

by WILLPWR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Baldani, Justin Shin, Sara Espinal
Jan 17, 2018 -

Herb Chambers BMW of Boston responded

Thank you, Will, for your review and compliments to our team! I am so happy to know that Sara, Richard, and Justin were so helpful with your buying experience. Thank you again for your recommendation, and we hope you enjoy your new BMW! Best, Melissa Steffy, General Manager

January 16, 2018

Positive experience buying first BMW My visit to Herb Chambers Boston was my 4th research visit to a BMW dealership, and I had little intention to make a purchase that day. However, Jing More

by MDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jano Letaif, Jing Lau
Jan 17, 2018 -

Herb Chambers BMW of Boston responded

Thank you for the great feedback! I'm so glad you had such a positive experience with Jing and Jano here at Herb Chambers BMW. Please let us know if any other automotive needs arise in the future, as we are always happy to help! Best, Melissa Steffy, General Manager

January 13, 2018

We bought our first BMW We had a great experience at Herb Chambers BMW. It began over the phone, we live on the Cape and weren't keen on going to Boston to look at cars. I c More

by GG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Mahoney, Justin Shin, Rubia Akram
Jan 15, 2018 -

Herb Chambers BMW of Boston responded

I'm so pleased to hear that you and your wife enjoyed working alongside Ahmed, Rubia, Justin, and Dan. We strive to provide a world-class experience, so it's rewarding to know you had a pleasant time at our dealership. We value your business and please don't hesitate to contact us should any future questions arise. Best, Melissa Steffy, General Manager

January 09, 2018

Needed to get a new car quickl due to a total loss of the pr Ahmed was as effective and courteous as always. - he helped us with the first car as well. The process was smooth and painless. It is a pleasure to More

by Svetlana Shaknovich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2018 -

Herb Chambers BMW of Boston responded

Thank you, Svetlana, for your recommendation! It is great to know that your experience was so smooth and painless. I will be sure to let Ahmed know that you spoke highly of him. Thank you again for these kind comments and we look forward to your next visit! Best, Melissa Steffy, General Manager

January 08, 2018

Excellent location and sales experience! I definitely recommend this location for your BMW purchases. This location is conveniently located in Boston, and you will likely come back here both More

by JasonAndChelsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2018 -

Herb Chambers BMW of Boston responded

We really appreciate your kind words about your experience with Ahmed. I'm so glad to know he provided you with 5-Star service. Words like excellent and enjoyable are what we strive to provide all of our guests and I'm so happy to know that was reflected in your experience. Thank you for your business and please let us know if we can be of further assistance. Best, Melissa Steffy, General Manager

January 07, 2018

Worst service experience This is the first time I have ever written a negative experience as I typically want to write to thank people for their efforts. For the sake of other More

by Bmwx5d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Curtis, Jano Letaif
Jan 30, 2018 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to provide this feedback. We understand that you had a less-than-positive experience while working with our service department and we'd like to apologize to you for that. As a Herb Chambers dealership, we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly, we did not deliver on that goal with your visit. We will share this feedback with the general manager, Melissa Steffy, and ensure this is addressed. Again, our sincere apologies.

January 05, 2018

One of the best car buying experience. Jing Lau was very friendly and professional. Helped us get a good deal with good car features. We needed the car urgently, worked very hard to get us More

by SeemaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jing Lau
Jan 05, 2018 -

Herb Chambers BMW of Boston responded

Thank you so much for leaving us a review! I'll be sure to tell Jing what a great job he is doing. Many thanks and happy driving! Happy New Year! Melissa Steffy, General Manager

January 01, 2018

Best cat buying ecperience. Buying a car here was a terrific experience. Dealing with Anthony was a pleasure , he was honest,quick, personable and professional. Omar was equally More

by Arthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Shin, Chris Anslono, Anthony Stravato
Jan 01, 2018 -

Herb Chambers BMW of Boston responded

Thank you, Arthur, for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business (and recommendation) and hope to see you again soon! Happy New Year! Melissa Steffy, General Manager

January 01, 2018

Happy oqver Shiraz was kind, efficient and did a great job getting me the car I wanted. So happy with my 2018 BMW X3. Thanks, Shiraz and Happy New Year.👍🎉🚗 More

by Babs
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Herb Chambers BMW of Boston responded

I'm delighted to hear that you had such an enjoyable experience. We're proud of the great service that Sheraz provides to our guests and I'll be sure to pass along your kind words. Congratulations on your new X3, we appreciate your business! Happy New Year! Melissa Steffy, General Manager

December 25, 2017

Great Service! Great Team! Amazing people! I came in for regular scheduled service and, as always, I felt like coming to visit friends. Ahmed Jabrane, my long time sales advisor, came and spend More

by minko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2017 -

Herb Chambers BMW of Boston responded

Thank you so much for your kind words and we truly appreciate the opportunity to earn your business! Both Ahmed and Dan are such assets to our team and I'm so glad you had the opportunity to work with them. I will be sure to pass along this great feedback. Thank you for your business and we hope to have the opportunity to work with you again! Happy Holidays! Melissa Steffy, General Manager

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