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Herb Chambers BMW of Boston

Boston, MA

4.8
2,395 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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1168 Commonwealth Ave

Boston, MA

02134

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Showing 2,395 reviews

December 13, 2017

Fantastic experience, Ahmed was extremly helpful I have been a BMW of Boston and Ahmed customer for over 15 years, and the reason I keep coming back is because Ahmed always provided me great service More

by zghafour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmed Jabrane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to tell us about your experience. Hearing that Ahmed has taken such good care of you over the years is the kind of feedback we like to hear! Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Melissa Steffy, General Manager

December 11, 2017

Purchase certified bmw x1 Jing was professional with attention to detail. He followed up twice regarding paperwork and our happiness with the vehicle. I would highly refer Jing More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jing Lau
Dec 11, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Mark, for posting such an awesome positive review! A terrific guest experience is what we aim for each and every time and Jing is truly a testament to that. I'll be sure to pass on your kind sentiments. Thank you for your business and we look forward to serving your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

December 03, 2017

Herb Chambers BMW of Boston is the BEST BMW dealership!! I visited many BMW dealerships in different states in the past 2 years. I have to say that working with Herb Chambers BMW of Boston was more than sati More

by Jacob S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sheraz Sheikh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Banos
Dec 04, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Jacob, so much for your kind words! I'm so pleased to read that Sheraz and Miguel were able to assist you and that you had a great experience. It has been our pleasure, and if you should have any other car related needs, we would love the opportunity to have you as our customer once again. Best, Melissa Steffy, General Manager

November 28, 2017

Great car buying experience Jing was great to work with - he approached us and was very friendly and helpful even though at first we mentioned that we were just looking around wi More

by A.Li
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jing Lau
Nov 28, 2017 -

Herb Chambers BMW of Boston responded

Thank you for taking the time to share your recent experience with us, and congratulations on your new BMW! Jing is an asset to our team, and it is encouraging to hear he impressed you by delivering our trademark service. Thank you for your recommendation and we hope to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

November 26, 2017

As a purchaser of 6 BMW's over the years this dealership is Dear Sara Espinal & Nick Lagas, My wife Betty and I would like to thank You both for a wonderful experience at Herb Chambers BMW Commonwealth. We fou More

by Zman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Espinal
Nov 27, 2017 -

Herb Chambers BMW of Boston responded

Mr. and Mrs. Zedros, I thank you very much for leaving such a positive review! I'm so happy to know you both enjoyed working with Sara and Nick. They are such assets to our team and I know they will appreciate your kind words. Best, Melissa Steffy, General Manager

November 26, 2017

Jing was great! I bought a used LR4 from BMW of Boston and had an outstanding experience with Jing. Great communication and customer service, he delivered it to our h More

by Winston2011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jing Lau, Miguel Banos
Nov 27, 2017 -

Herb Chambers BMW of Boston responded

Thank you very much for leaving such a fantastic review! I'm so happy to know that you enjoyed working with Jing and Miguel. Thank you again and enjoy your new LR4! Best, Melissa Steffy, General Manager

November 25, 2017

Jing Lau is the best! I have bought and leased many cars -- Audi, Infinity, Volvo, etc -- I walked into Herb Chambers BMW and met Jing. He was unlike most of the sales ass More

by EKP
Recommend Dealer
Yes
Employees Worked With
Jing Lau
Nov 26, 2017 -

Herb Chambers BMW of Boston responded

Thank you so much for taking the time to share your experience! We are incredibly fortunate to have Jing on our team and I'm so happy to know you enjoyed working with him. I will be sure to pass along your kind words, and please let us know if there is ever anything we can do for you. Best, Melissa Steffy, General Manager

November 24, 2017

Great experience I had a great experience. Was able to get an amazing deal on an amazing car. Jing and Jeff were able to help get me into a great car at a great price. More

by Philip Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Tucker, Jing Lau
Nov 24, 2017 -

Herb Chambers BMW of Boston responded

Thank you, Philip, for taking the time to share this 5-Star recommendation! We value your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Melissa Steffy, General Manager

November 20, 2017

Wonderful car-buying experience! My husband and I are thrilled with the car that we purchased at Herb Chambers. Rich Baldani went out of his way to ensure that all of our needs were More

by K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Baldani, Sara Espinal
Nov 20, 2017 -

Herb Chambers BMW of Boston responded

I sincerely appreciate the time it took for you to write this great review about Sara and Richard! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you and your husband during your visit. We thank you for your business and we wish you a very happy Thanksgiving! Best, Melissa Steffy, General Manager

November 20, 2017

Excellent Overall Experience We felt like we were treated fairly and felt very comfortable with our sales rep, Jing Lau. He was informative and friendly and was interested in us g More

by garreg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jing Lau
Nov 20, 2017 -

Herb Chambers BMW of Boston responded

I'm so glad to know that Jing's efforts made the difference in your car buying experience. He's certainly a valuable team member. We thank you for your business and we wish you a very happy Thanksgiving! Best, Melissa Steffy, General Manager

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