Herb Chambers BMW of Boston

Top Service Advisor: James Gibbons I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better f I have had a BMW for over 8 years, and dealt with many Service Advisors, and I can't think of any as professional, courteous, thoughtful, and better for the job than James Gibbons. Not only does he get done what is initially requested, but goes beyond and deals with issues that may have been missed or may come up in the future. James Gibbons is poised to be a Service Manager, and should be one ASAP! More

BMW Genius Program I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW I needed 2 visits with the dealerships Genius Program person, Chris LaLicata, to get comfortable with the iDrive computer control system in my new BMW. Chris was excellent. He gave me the time I needed to get up to speed so that I can fully appreciate the capabilities of the iDrive system. This was truly a value added service that any new owner can appreciate. Great job Chris. More

Consistently great James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on wha James Gibbons helped me out the last few times I have had to bring my car in. The guy is very easy to work with. Timely updates and phone calls on what is going on. Also, goes the extra mile to try to find ways to take some of the cost away from the repairs. Every time I have had to bring the car in, I get him as my SA and every time I am totally satisfied with the service despite the pain in the xxx of car trouble. Thanks again. More

Very good experience buying a new BMW X5 I've bought a few cars from Sheraz at Herb Chambers BMW and he's treated me very well. There's never any pressure and he worked closely with me to get I've bought a few cars from Sheraz at Herb Chambers BMW and he's treated me very well. There's never any pressure and he worked closely with me to get exactly the options I wanted. I just took Performance Center delivery of a 2016 X5e Plug In Hybrid and it was a very good experience. The driving school was very good and the instructors were extremely knowledgeable. When I took delivery the associate was expert at the X5E and showed me every single feature of the car. He also paired my phone and downloaded the remote app and got it going and demonstrated it. I highly recommend Herb Chambers BMW Boston and Sheraz as my sales associate More

Best Team of People Sales: I recently upgraded my 2012 X5 to 2016 X5 and had the pleasure of working with Sheraz again. Sheraz helped me with the purchase of 2012 X5 fou Sales: I recently upgraded my 2012 X5 to 2016 X5 and had the pleasure of working with Sheraz again. Sheraz helped me with the purchase of 2012 X5 four years ago and made sure all my expectations were met. This time around, he worked proactively to prepare a proposal that exceeded my expectations and helped me decide on leasing. We customized the car and I picked it up just two weeks later. Thanks for the seamless experience Sheraz. See you in three years! Service: I'd like to thank James Gibbons who has been my service advisor on multiple occasions doing an exceptional job in servicing my 2012 X5. From check-in to check-out, everyone is doing a phenomenal job (valet, receptionist, loaner service, service advisor, etc.). The lounge area is very comfortable should you choose to wait, or opt-in for courtesy shuttle drop-off or book a loaner in advance, many options are available to ensure customers like myself are happy with the whole experience. I am now the proud owner of 2016 X5 and looking forward to the enjoyable service appointments. More

BMW accident repair Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was Sadly my 328GT was in an accident. Jimmy the service technician was excellent. He magically got things moving with the insurance company when I was getting nowhere with them and made sure that the car was fixed correctly. He called and kept me up to date with the various steps in the process. Obviously an accident was not what I was planning but Herb Chambers BMW got me back on the road. More

class act Told them what I wanted they said we will find the car.ttwo days later,it's here everyone knows there stuff great sales dept fin dept overall great Told them what I wanted they said we will find the car.ttwo days later,it's here everyone knows there stuff great sales dept fin dept overall great place to buy bmw More

Stellar sales experience, stellar follow up. The sales rep with whom my wife and I dealt was Nick Lagas. He was absolutely wonderful. Patient and charming, highly informative and absolutely relia The sales rep with whom my wife and I dealt was Nick Lagas. He was absolutely wonderful. Patient and charming, highly informative and absolutely reliable in follow up, he answered our unending questions clearly and fully, and took enormous care to ensure that we were happy with our purchase. He never rushed us or made us feel anything less than well taken care of, especially in respect of the innumerable details in dealing with pricing, model selection, trade in, vehicle prep, etc. He is also an outstanding teacher, and we came away feeling that we knew our vehicle even before we took it home. My follow up instruction session -- my wife did not participate in it as she was abroad at the time -- was conducted by Chris LaLicata. He, too, was understanding, taking me through the complexities of advanced operating knowledge of the car. Also very patient and clear, he gave me lots of time, and showed me the various operations with an impressive mix of skill and care. Both rate a "10," simply outstanding More

Buying BMW for the first time was a great experience! Steven was a great salesman and made our first time experience buying our new BMW very enjoyable. We have never had such a good service before in othe Steven was a great salesman and made our first time experience buying our new BMW very enjoyable. We have never had such a good service before in other dealerships. We didn't feel any pressure making our decision. He tried his best to fit our needs, and we could get the car we wanted the same day within our price range. So far, we are very happy with the purchase:) More

Consistently excellent service Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. H Recently I took my 2014 CPO 535d in for its first service. I love this car (my 4th BMW), and I've used Matt Baker as my service advisor for years. He's smart and a pleasure to work with. Chris LaLicata was also very helpful in helping me understand the navigation system and advanced Bluetooth in the car. Thanks to both Matt's and Chris's product knowledge and helpful attitude, I'll continue using Herb Chambers service department to keep my car well-maintained and running smoothly. More