Herb Chambers BMW of Boston

Outstanding Sales Experience My wife and I highly recommend Herb Chambers BMW and sales consultant Sheraz Sheikh for your next vehicle purchase. We are from NJ, and it happened t My wife and I highly recommend Herb Chambers BMW and sales consultant Sheraz Sheikh for your next vehicle purchase. We are from NJ, and it happened that this Boston dealer had 1 of 2 available Vermillon Red X5s with 8 cylinder engine. Sheraz showed us the car, facilitated a great deal, took care of obtaining our NJ registration, and delivered our new X5 as promised. Upon taking delivery, we received a nice BMW gift. We also appreciated Sales Mgr Aaron Allsopp personally extending his best wishes on our new purchase and fir happiness with our new car. My wife and I greatly appreciated the fine service received from both gentleman, and we left as completely satisfied customers. Excellent experience all around. More

The Road to Kevin is a great road !!!!! Had been searching for a particular car for over a month, when I stumbled upon the holy grail of dealers, Herb Chambers of Boston. Had looked at exam Had been searching for a particular car for over a month, when I stumbled upon the holy grail of dealers, Herb Chambers of Boston. Had looked at examples of this particular car in many states, including California, Virginia, Tennessee, Illinois and Florida just to name a few of the more than 30 examples of this (Audi TT) car. How little did I know that the BEST price, color combo (outside and interior ) and both CARFAX and BLUE BOOK ratings were right there in front of me only a scant few miles away at Herb Chambers of Boston !!!! I decided the 2012 example of this car at Herb Chambers was THE ONE. I was first contacted by Lindsey, who was very courteous and prompt. As I first contacted Lindsey in the evening, time constraints prevented us from closing a deal on the car and days later I was directed to Kevin Bugbee. Kevin Bugbee, ladies and gentleman, is the BEST car salesperson I have EVER encountered. When you are lucky enough to have Kevin as your salesman you have now established an ally who works with you as a friend, partner, and someone on your side whom you can completely TRUST. With Kevin, the prospective car buyer can immediately drop any defensive guard, knowing that Kevin is working not just WITH YOU, but also FOR YOU. I would strongly urge ANYONE shopping for a brand new BMW or PORSCHE or any of the very fine USED vehicles at Herb Chambers Boston to indulge themselves in the Comfort Zone that is Kevin Bugbee. To borrow from a Porsche catch-phrase, there simply is NO SUBSTITUTE !!!!!! More

Great!! Been a customer for a while now. I've been working with Ahmed. He's very patient and thorough. The service department is good too. They do get you in Been a customer for a while now. I've been working with Ahmed. He's very patient and thorough. The service department is good too. They do get you in and out fairly fast. More

New BMW 335i X-Drive I just picked up my new car this weekend. I had a great experience with Ahmed Jabrane. He was very honest, straightforward, and responsive. We did I just picked up my new car this weekend. I had a great experience with Ahmed Jabrane. He was very honest, straightforward, and responsive. We did most of our communication by email, which was incredibly efficient. No need to play phone tag in this day and age. Also, at the very end of the process, he alerted me to a discount I was entitled to through my insurance company and saved me some more money! Would be happy to do business with him again. More

My recent purchase (March-2015) Sheraz was extremely professional, knowledgeable and very friendly. Overall everything went smooth with my car buying experience at this dealership. Sheraz was extremely professional, knowledgeable and very friendly. Overall everything went smooth with my car buying experience at this dealership. The only not so great experience is the parking difficulties at this dealership but that can be said of anywhere in Boston. More

Bought a new BMW 328d Kevin did a super job, from greet to meet, the paper work, and delivering the car to us. Kevin was a good sales person, but yet, a better person. Al Kevin did a super job, from greet to meet, the paper work, and delivering the car to us. Kevin was a good sales person, but yet, a better person. Almost anybody can sell a car, but he was genuine, trustworthly, and became a friend to my family, in just a few hours we delt with him. Remember Kevin, "Business is people". -JR and Family More

Great experience with the dealership The experience with the dealership was absolutely great. I worked with Joseph Pirolo in Sales. He was very friendly, courteous and professional. I con The experience with the dealership was absolutely great. I worked with Joseph Pirolo in Sales. He was very friendly, courteous and professional. I contacted them via internet sales through Lindsey Taylor. Joseph took his time to explain the different features of the BMW car. He worked with his manager to work out the finance for the car. They worked extended hours to accommodate me and complete the deal. I also got a good fair trade on my old vehicle. Justin Shin worked on the finance and gave me a good APR. Joseph P. even delivered the car so that I could avoid another trip to the dealership in the middle on the snowy winter. All the staff I met were very friendly. Thanks for the nice experience at the dealership. More

New to BMW and already feel like family! I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After co I just acquired a BMW in FL and brought it in for a check at BMW Boston. At first, I was told that adding a new number plate wasn't an issue. After coming in, I was told it will be a $100 charge. Kevin was extremely understanding and helpful and honored what I was told and himself installed the number plate for me. Thank you Kevin! More

Wonderful and friendly experience in joining BMW family !!! Kevin at herb chambers is a wonderful person ! He understood exactly what i want and very friendly. He worked along with me to find the best fit for m Kevin at herb chambers is a wonderful person ! He understood exactly what i want and very friendly. He worked along with me to find the best fit for me. I had sufficient time to work out my preferences and convenience. I would definitely recommend BMW and specifically this dealer to all my friends and any newbie looking for a car ! More

Personal matters due to matter to dealership My fiancé and I came to Herb Chambers BMW of Boston to lease a 528xl and worked with Kevin Bugbee. Somehow the deal switched to a 428, and although th My fiancé and I came to Herb Chambers BMW of Boston to lease a 528xl and worked with Kevin Bugbee. Somehow the deal switched to a 428, and although the car Kevin found us didn't have all the equipment we wanted in it we were excited when we put a deposit on the car. Unfortunately I had a family emergency and we both decided it was best to put the new car on hold and get the deposit back.... Kevin specifically my fiancé the deposit could be returned at any point, no questions asked. When I called Kevin was very rude about getting the deposit back. He asked me and my fiancé very inappropriate questions (including if it had to do with a back up camera), he lied and said it would be done right away when it was done 2 days later, and untimately hung up on me while I was in mid sentence. It was bad enough that I had a parent in the hospital.... I did not need added stress from a sales associate. A few days later Kevin called my fiancé again. Not to check on us, not to apologize..... To let him know that he sold the car to someone else. Wow! Well a week later I am back in Mass after a 4 day trip to be with my dad and we already signed papers at South Shore Bmw. Not only were we treated with respect, we got a 528xl for less than the 428 they were selling us here.... And it has a back up camera. More