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Herb Chambers BMW of Boston
Boston, MA
2,384 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,384 reviews
July 02, 2014
Best in Sales! I live in Connecticut and have bought (leased) my last 6-7 cars from Kevin Bugbee at Herb Chambers BMW of Boston. He is great in Sales, the best in c I live in Connecticut and have bought (leased) my last 6-7 cars from Kevin Bugbee at Herb Chambers BMW of Boston. He is great in Sales, the best in customer service and very responsive. Kevin helps me find the right car with color and options I want at a great deal. Then he delivers as promised. When it's time for my next car - guess who I will call? Thanks Kevin! More
by mpelle01
Employees Worked With
June 27, 2014
Great deal I got a great deal on my Imperial Blue 435. This is my second car from this dealership, second car with Brian Wong. Highly recommend I got a great deal on my Imperial Blue 435. This is my second car from this dealership, second car with Brian Wong. Highly recommend More
by 435xdrive
Employees Worked With
Brian
June 26, 2014
Bad experience I had a 2011 E350 fully loaded and I went to lease a 2013 BMW 535 XI some how they convinced me to get a 528 XI the car wasn't available to test dr I had a 2011 E350 fully loaded and I went to lease a 2013 BMW 535 XI some how they convinced me to get a 528 XI the car wasn't available to test drive and they told me that it's at another dealership because of the parking issue in Boston, I was concerned about the new car that it 's a 4 cylinder and I have told the sales person that I drive an E 350 then he said that I would be happy with the car, I picked up the car, 5 Days later I called about navigation,heating system, Greasy oil smell inside the vehicle as well loud motor and water pump. The response was just put one thousand miles on it then See if I would like it or not ( 17minutes conversation) , Then problems start to get worse, I called back again and I said that I don't want that vehicle, guess what they said oh it's too late otherwise I have to pay way more money to get out of the lease to change the car, one of the problems that I tried to wipe the seats the dye came off on the towel, the car drives like a pick up truck and you can hear every thing under the hood, it's really not a good quality as well I went along with a senior tech and he is expecting me to drive it like an old fellow, it's really crazy that I am stuck with that vehicle till the end of the lease. They get you with good greetings emails. To me actions speaks louder than words !!!!! Summary I would never buy any car from that branch again because. 1- I didn't test drive the car that I bought 2- they convince the customer to put a one first thousand miles then see if they like it (too late then) 3- you go to customer service they totally ignore the issue and they say that it's not found. 4- 2 month to get a service appointment . More
by Mag111
June 22, 2014
Excellent Experience My experience when purchasing my car this week was excellent. I purchased BMW X5. My client advisor Ahmed Jabrane was extremely helpful and gave out My experience when purchasing my car this week was excellent. I purchased BMW X5. My client advisor Ahmed Jabrane was extremely helpful and gave out standing customer service, which is rear these days. The most outstanding part of my experience it only took me a short period of time to drive my car off the same day. I would recommend this dealership without reservation. More
by popcorn123
Employees Worked With
Ahmed Jabrane Client Advisor
June 18, 2014
Excellent 428xi buying experience After shopping a number of dealerships for my second BMW convertible, getting misinformation, lack of response, bad offers for my trade in, etc...alon After shopping a number of dealerships for my second BMW convertible, getting misinformation, lack of response, bad offers for my trade in, etc...along comes Nick Lagas to save the day. Responsive, simplified process, extremely helpful. I'm somewhat new to the area, and this is my first MA car purchase...and others can follow with ease, now that I have a dealership to return to for ALL subsequent purchases. More
by MaroTitus
June 18, 2014
Highly Professional Treatment Abdou was recommended by a colleague who had leased cars with Abdou before. I was not sure if I wanted to lease or buy used and have hated my experien Abdou was recommended by a colleague who had leased cars with Abdou before. I was not sure if I wanted to lease or buy used and have hated my experiences with any time i have bought a car before. This was my first time to a BMW dealer, and I was totally impressed by the way I was treated. Abdou was never pushy, but very thorough in explaining all my options and helped me make the decision to buy, which was my first choice, but wanted more information. He really did figure out what car would be a match for my needs and did not push for something I didn't want or need. I was impressed by a company that would have such intelligent and talented employees. It made me feel good about the whole place and helped me understand that this was a great investment. The help I have received on the service end has also been excellent. Abdou was someone I could tell would be great at any job he did, so that made me even happier to have him assisting me. More
by bcmoll
Employees Worked With
June 16, 2014
Beyond amazing Good morning, Melissa. On Friday (yesterday about 1:30 p.m.) I started having trouble with my 1998 BMW 5 series and was able to make it to your serv Good morning, Melissa. On Friday (yesterday about 1:30 p.m.) I started having trouble with my 1998 BMW 5 series and was able to make it to your service center on Commonwealth Avenue. I was stunned by the responsiveness of Chris Anslono. His caring and solution development about my car was something I'd only imagined. Chris made service work! He is amazing and gave the best BMW service I have EVER had. (and I have spent thousands keeping my car at a strong level at other dealerships!). He found the answer to my car's issue (wheel sensor), ordered the part, helped me get a loaner, and had me on my way to my nephew's graduation in Vermont. I could not believe it. My car will be ready on Sunday. I promised I would write you ( I asked for your e-mail) to honor his professionalism. I have never ever been so well cared about as a customer. Moreover, the support staff with the loaner and just the whole tone of your BMW center are beyond outstanding. I can't thank you enough. Please convey my deep respect for Chris to him. He makes a difference! John Miller More
by JDM53
June 15, 2014
Great job!!! The team at Herb Chambers Bmw Boston exemplifies what excellent customer service is. This was by far the best experience buying a car and some of the The team at Herb Chambers Bmw Boston exemplifies what excellent customer service is. This was by far the best experience buying a car and some of the best customer service in any service industry. The team was knowledgeable, professional and went above and beyond to make a deal!! I have already recommended them to many guest and will continue to do so. Thanks to Tom, Marc, Justin, and Muhammed!!! More
by cocodog6
Employees Worked With
Muhammed Kaleem, Justin Shin, Justin Shin, Tom LaLicata
June 14, 2014
generally speaking. My service at bmw was great I would recommend this center to anyone thats trying to buy a bmw to getting it serviced. These guys truley helped me a My service at bmw was great I would recommend this center to anyone thats trying to buy a bmw to getting it serviced. These guys truley helped me alot came in on thursday of lastweek helped me with my problem back in thursday that just passed helped me tremendously again got me a loaner an off to my busy day I went. Fantastic people open minds an will get the job done. More
by bmw535xi
Employees Worked With
dan drinkwater an I forgot chis last name survice advisor , Chris Anslono
June 11, 2014
Excelllent Customer Service If you're in the market for a BMW- reach out to Sheraz Sheikh. He was outstanding in his dedication to helping me find the right vehicle. He's patient If you're in the market for a BMW- reach out to Sheraz Sheikh. He was outstanding in his dedication to helping me find the right vehicle. He's patient, responsive and gives honest feedback as to what option is best based on my needs. He can be reached at: (617)731-1700 ext.126 or email sheraz@herbchambers.com. I believe he's been at this dealership for 10+ years so there's no lack of knowledge and his commitment to customer service is excellent. Congratulations to Mr. Herb Chambers for employing such people as Sheraz. I would highly recommend theirs services, and specifically ask for Sheraz. He's a guy you want on your side. More
by AlbertBerry
Employees Worked With
