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Herb Chambers BMW of Boston
Boston, MA
2,461 Reviews
Here at Herb Chambers BMW of Boston, we hold ourselves to a higher standard to ensure our customers get an elite level of service. From our competitive pricing to our tailored sales approach, our BMW product specialists are ready to get you the right luxury car for your budget and lifestyle. We want to ensure that your BMW remains in pristine condition, which is why we have a team of consummate BMW service professionals standing by to fix-up your vehicle, regardless of what the problem may be. We strive to go above and beyond in every aspect of our business, so come visit and see why choosing Herb Chambers BMW makes all the difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,461 reviews
August 05, 2025
Matt Krappe and his team are top notch! I trust Matt implicitly. His service is exceptional! I trust Matt implicitly. His service is exceptional! More
by cindypaisner
Employees Worked With
August 03, 2025
I had a great experience with this dealership. From the beginning, the service was professional and friendly. The person who assisted me was extremely kind, patient, and explained everything clear From the beginning, the service was professional and friendly. The person who assisted me was extremely kind, patient, and explained everything clearly. Thanks to their help, everything went smoothly. More
by Unkncipriancee718
Employees Worked With
August 02, 2025
Our sales person Steve was very accommodating. The owners manual was not in the car and he delivered it to my home same day I bought the car , I appreciated his professionalism. Very responsive wh The owners manual was not in the car and he delivered it to my home same day I bought the car , I appreciated his professionalism. Very responsive when I reached out to him. More
by Sherri
Employees Worked With
August 01, 2025
Another amazing service experience at Mini of Boston! They are number one customer service. Been going here for over 12 years and they never disappoint! Daniel was amazing…he was hard working, kind, tran They are number one customer service. Been going here for over 12 years and they never disappoint! Daniel was amazing…he was hard working, kind, transparent and took excellent care of me-from getting me a fair price to setting me up with a loaner. Happy camper! More
by Lorraine
Employees Worked With
Dan Mahoney
July 31, 2025
This was probably the worst service advisor I ever came across in my 6 years of bmw authorized service centers across the country. She assumed that I (as a brown person) would not retaliate for the poor se across in my 6 years of bmw authorized service centers across the country. She assumed that I (as a brown person) would not retaliate for the poor service she has provided, I took the incident management and hope the right guardrails are put in place to monitor calls and screen employees before hiring. Although I’ll be honest I don’t have a lot of faith in the management either, because although the manager was polite and helpful he was certain that there cannot be racism among the same skin color completely ignorant to the fact that racism can exist in different forms including colorism, ethnic identities, nationalism, etc.. but what can one expect from a service center manager, he did his best including trying hard to dig call records between me and Julieth but could not find them. More
by Roh r
Employees Worked With
Julieth Pineros
July 30, 2025
Efficient, fast, friendly, would not go anywhere else for service! Relaxing atmosphere in waiting areas. service! Relaxing atmosphere in waiting areas. More
by llm2248
Employees Worked With
July 28, 2025
I had a great communication with my sales agent, Jing. The process was smooth. The delivery was quick and done properly. Will buy again in the future. The process was smooth. The delivery was quick and done properly. Will buy again in the future. More
by Z
Employees Worked With
Jing Lau
