Herb Chambers BMW of Boston

Extremely disappointed with the lack of respect for customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), statin customer’s time. I waited for my car to be serviced. After 1 1/2 hours (to be expected), I received multiple texts (while in your wait area), stating my car was ready. No one came to get me. I approached the checkout desk, and was told the car was being washed, they would come get me shortly. 20 minutes later no one comes to get me. I approach the checkout desk again, they still don’t have the paperwork, but finally after insisting, they print the paperwork, and tell me to wait, that the car would be brought out shortly. Well, the car had been sitting outside the garage for a while. I had to take down the customer wait yellow sign, and the plastic before someone came to retrieve it from me. I easily wasted over 20 minutes because no one had the decency to follow-up with me. Time is very precious. Just upsetting you do not care for your customers time. More

Great person. I went to another brand dealership after I met with Badis, and they were not even close as good as the service Badis has provided. Badis is very prof I went to another brand dealership after I met with Badis, and they were not even close as good as the service Badis has provided. Badis is very professional and passionate, and he is very easy to work with. Great purchasing experience! More

James Gibbons is my service advisor. He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The techn He is very knowledgeable about the check engine light situation that is common to my 2016 f48 x1 and took care it under the sulev warranty. The technician also noticed the bad motor mount and James was able to give me a bit discount on the work. Can I get an indy to do it for cheaper, for sure, but the experience and time saved are valuable to me as well. More

Great service…Higor was very helpful in explaining everything and the options available to me everything and the options available to me More

Everybody was very helpful and professional! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! ! The Service manager went out of his way to find me a loaner even though I dropped in very late in the evening!! More

It was a great experience buying a car from Badis. Super attentive and friendly. Always on the look out to make the experience as great as it can. I would only buy a car from Badis. Super attentive and friendly. Always on the look out to make the experience as great as it can. I would only buy a car from Badis. More

Samir — and the whole team at Herb Chambers — are spectacular. I really appreciate the great service they provide. spectacular. I really appreciate the great service they provide. More

Matt, the Service Director at Herb Chambers BMW, handled the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. the water damage issue with my car caused by a windshield replacement company with utmost attention and professionalism. More

Just purchased a car from Sheraz at BMW Boston. Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service Great customer service and very helpful throughout the process. Will definitely be my choice of dealer for future purchases and service More

BMW Boston (Herb Chambers) did an outstanding job or repairing/ diagnosing two issues with my X5 M50i. A prior service effort from a different service group made a number of mistakes and took the car f repairing/ diagnosing two issues with my X5 M50i. A prior service effort from a different service group made a number of mistakes and took the car for multiple days an multiple visits. BMW Boston fixed all the issues in a day with no drama or excuses. They are a pleasure to work with. More