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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,027 Reviews
Call Service Center (617) 731-1700

1,027 Reviews of Herb Chambers BMW of Boston - Service Center

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March 12, 2024

Service center personnel were professional. Service was performed on time.. Communication during wait time was excellent. More

by Sportorama
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston. We always aim for professionalism and timely service, so it's great to hear we hit the mark! Thanks for your review.

March 12, 2024

Higor and the service experience were phenomenal. Highly recommend based on this recent experience. The detailing job on car was also perfect. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Herb Chambers BMW of Boston responded

Hi BJ! We're delighted to know that Higor and our team at Herb Chambers BMW of Boston provided you with a phenomenal service experience. Thanks for recommending us! Enjoy your perfectly detailed car.

March 10, 2024

Mark Ravin went above and beyond to help me out with a flat tire and a state inspection More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
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Mar 11, 2024 -

Herb Chambers BMW of Boston responded

We really appreciate you taking the time to leave Herb Chambers BMW of Boston this awesome review, thank you!

March 09, 2024

I came in for an 8AM service and Samik had such a positive attitude! He was very helpful and eager to help! More

by Lucrf716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
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Mar 11, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik was able to provide you with such a positive experience during your service visit at Herb Chambers BMW of Boston. We appreciate the feedback and look forward to assisting you again in the future!

March 05, 2024

Went there to service my car for the first time . I was blown away by the way they work.Samir was extremely helpful and Amine was a pro!! Keep up the good work and see you again!!! I will recommen More

by Soufouakar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samir & Amine
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Mar 05, 2024 -

Herb Chambers BMW of Boston responded

Soufouakar, it's great to know that Samir and Amine made your first service visit at Herb Chambers BMW of Boston a memorable one. We appreciate the recommendation! See you next time!

March 05, 2024

Samik Shahi is a very good service advisor. He provide the best solution for my 2017 bmw 540. He also communicate with customers the updates for the car. If my car have any issue I will definit More

by DaviddddW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
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Mar 05, 2024 -

Herb Chambers BMW of Boston responded

Hi David! We're glad to know that Samik provided you with excellent service at Herb Chambers BMW of Boston. We appreciate your kind words and look forward to assisting you in the future!

March 03, 2024

Service is always very friendly and attentive. The place is also very clean with good food/drink options. More

by YP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik was 5+ stars
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Mar 04, 2024 -

Herb Chambers BMW of Boston responded

Hi YP! We're glad to know that you enjoyed our friendly service and clean facilities at Herb Chambers BMW of Boston. Thanks for mentioning the food/drink options too!

March 01, 2024

James is the best. Always great customer service and is thoughtful on suggestions to keep my car running at its best. More

by bobjacobs44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that James and our team at Herb Chambers BMW of Boston have been able to provide you with top-notch service! We appreciate your feedback, and we'll continue doing our best to keep your car running smoothly! Safe travels!

February 29, 2024

James could not have been more helpful in having a loaner for me while my car was being serviced. Took a little longer for the service because of parts not in but once I got it back everything has been terr More

by rjg0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 29, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that James was able to assist you with a loaner during your service visit at Herb Chambers BMW of Boston. We apologize for any delay due to parts availability, but we're happy everything is terrific now! Thanks for sharing your experience!

February 26, 2024

Overall service was great but i wish it was a little less expensive when it comes to Labor. More

by tj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Herb Chambers BMW of Boston responded

Hi TJ! Thank you for sharing your feedback with us! We're delighted to hear that you were satisfied with the overall service provided at Herb Chambers BMW of Boston. We understand that pricing is an important aspect for our customers, and we continuously strive to find the right balance between maintaining quality service and offering competitive pricing. Your input is invaluable to us, and we'll certainly consider your comments as we review our pricing structure.

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