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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,019 Reviews
Call Service Center (617) 731-1700

1,019 Reviews of Herb Chambers BMW of Boston - Service Center

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January 26, 2024

Work was done promptly and staff were extremely helpful and pleasant. In particular my liason person, Higor made the experience personal and superior More

by starlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Herb Chambers BMW of Boston responded

We're delighted to know that our team, especially Higor, provided you with a prompt experience at Herb Chambers BMW of Boston. Thanks for the positive feedback and we look forward to assisting you again in the future! Safe travels!

January 24, 2024

Great folks have the customer interest. Special kudos to Hadi in Sales. Matt and Joel in Service. More

by Vikram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadi Eslami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel in Service
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Jan 24, 2024 -

Herb Chambers BMW of Boston responded

Hi Vikram! Thank you for leaving us this five-star review and kind words about our service and sales team at Herb Chambers BMW of Boston! We will pass along the kudo to Hadi in Sales. Matt and Joel in Service.Safe travels!

January 23, 2024

Very responsive and helpful in managing car service and availability as well as communication in a timely manner More

by bueno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Herb Chambers BMW of Boston responded

Hi Bueno! We're glad to know that you found our team at Herb Chambers BMW of Boston responsive and helpful. Timely communication is key for us, so it's great to see that reflected in your experience. Thanks for the review!

January 23, 2024

Have confidence that this dealership and Higor will help me with the service my car and driving needs More

by Bj68p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2024 -

Herb Chambers BMW of Boston responded

Hi BJ! We're glad to know that you have confidence in our dealership and Higor's ability to assist with your service needs at Herb Chambers BMW of Boston. Thanks for the positive review!

January 22, 2024

Samik with the service department is very friendly and respectful. He’s very understanding and gets the job done. More

by Sadiq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik Shahi
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Jan 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Sadiq! We're glad to know that Samik from our service department at Herb Chambers BMW of Boston was able to assist you effectively. Thanks for your positive feedback!

January 22, 2024

Excellent service. Quick. Very expensive. Adding words to meet your silly requirement. More more more More

by Dgcarlson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shah
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Jan 22, 2024 -

Herb Chambers BMW of Boston responded

We appreciate your feedback and are glad to know you found our service at Herb Chambers BMW of Boston excellent. We understand the concern about costs - rest assured, we aim for top-quality work that justifies it. Thanks again!

January 22, 2024

Had superb service from Higor who went out of his way to correct and fix the wrong diagnosis from my previous visit. Higor is the best, I just wish he was more easy to reach when I have a problem with my ca More

by Jack.reichling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Herb Chambers BMW of Boston responded

Hi Jack! It's great to know that Higor was able to provide superb service and correct the previous issue. We appreciate your feedback about communication - we're always looking for ways to improve at Herb Chambers BMW of Boston!

January 20, 2024

They have a great service and great salesperson and excellent service advisor and good location More

by Kendallahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Herb Chambers BMW of Boston responded

Thank you for trusting the Herb Chambers BMW of Boston team with your automotive needs! We appreciate your business and look forward to seeing you next time!

January 19, 2024

Staff was polite, professional and informative when asked specific questions about the service I was receiving. More

by Merckx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Herb Chambers BMW of Boston responded

We're glad to know that our team at Herb Chambers BMW of Boston was able to provide you with the professional and informative service you deserve. Thanks for sharing your experience!

January 18, 2024

Samik/Higor and team are excellent, very quick, and got all of my needs taken care of very quickly More

by f42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samik
Report | Print
Jan 18, 2024 -

Herb Chambers BMW of Boston responded

We're thrilled to hear that Samik & Higor took such great care of you! Thanks for visiting Herb Chambers BMW of Boston and please don't hesitate to reach out if we can be of service again in the future!

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