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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,019 Reviews

1,019 Reviews of Herb Chambers BMW of Boston - Service Center

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December 22, 2023

The team at Herb Chambers BMW always takes very good care of my car. They communicate well and complete the work on time. I highly reccommend them. More

by WK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Herb Chambers BMW of Boston responded

Hi Wk! We're glad to know that you had a positive experience with our team at Herb Chambers BMW of Boston! We always aim for great communication and timely service. Thanks so much for your recommendation, we appreciate it!

December 20, 2023

Everything was great from beginning to end and was kept informed all along the way More

by Mary DiGio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not remember his name but he as wonderful
Dec 21, 2023 -

Herb Chambers BMW of Boston responded

Thanks so much, Mary. We look forward to your next visit to Herb Chambers BMW of Boston!

December 16, 2023

Great customer focus from the sales through service teams. Special Shoutout to James Gibbons for exceptional service. More

by Rjagani59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Steffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samuel Desroches
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Herb Chambers BMW of Boston responded

Hey Gani, thank you for the 5-star rating! We're glad to know that James and the rest of our team at Herb Chambers BMW of Boston provided you with exceptional service. We look forward to serving you again! Drive safely!

December 15, 2023

Service was great - they do a good job. Higor has been my contact at the dealership several times, and he is excellent! I’d give it 5 stars, except for the price. Pretty darn expensive. More

by maggielange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Herb Chambers BMW of Boston responded

Hey Maggie, we appreciate your feedback and are glad to know that Higor has been providing excellent service at Herb Chambers BMW of Boston. We understand the concerns about pricing, but we always strive for quality in our services. Thanks for choosing us! Safe travels!

December 14, 2023

Mark is always great to work with. very knowledgeable and quick to return a phone call. More

by Gtreeskis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ravin
Dec 14, 2023 -

Herb Chambers BMW of Boston responded

Thank you for leaving Mark and the team five stars! We hope to see you again soon! - Herb Chambers BMW of Boston

December 13, 2023

James was quick to understand and assess the problem; parts were quickly secured. Getting appointment took a bit. More

by JAMUHOME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Herb Chambers BMW of Boston responded

We appreciate your feedback! It's great to know that James was able to promptly understand and address the issue with your vehicle at Herb Chambers BMW of Boston. We'll work on making our appointment process more efficient for you next time. Safe travels!

December 08, 2023

This is a great dealership…. service department is excellent…. Very organized and professional! I also work with Hadi Eslami for buying and leasing my BMW’s. Highly recommend thi More

by betteannharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hadi Eslami
Dec 11, 2023 -

Herb Chambers BMW of Boston responded

Thank you for trusting Herb Chambers BMW of Boston with your automotive needs! Hadi & the rest of the team are grateful for your support and look forward to seeing you at your next visit!

December 08, 2023

Everyone at the dealership was very professional and courteous. Higor listened to my concerns and went above and beyond to ensure all my issues were addressed. Thank you to Higor and the entire staff. More

by fmw4915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to know that Higor & the team were able to address all your concerns during your recent visit here at Herb Chambers BMW of Boston. Thanks for the review and please don't hesitate to reach out if we can be of service again in the future!

December 03, 2023

That delivered a Great service- on then other hand they are extremely expensive - timely repair - minor issue oone part was not in stock so delayrdvvehiblecreturn by a day More

by Hancona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the review. We're happy to hear you're satisfied with the service provided by our team and appreciate you taking the time to share this feedback - we will make sure it is taken into consideration for future improvements. Please don't hesitate to reach out if our Herb Chambers BMW of Boston crew can assist you again in the future!

November 28, 2023

Come here for service is a hit and miss. Sometimes technicians are good sometimes not. They tend to leave tools behind inside my car. Every time I come here for service, always required a se More

by M3Gal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Herb Chambers BMW of Boston responded

We're sorry to read about your inconsistent experiences with our service department. Leaving tools behind and requiring multiple visits is not the level of professionalism we aim for, so please accept our apologies. We'd like to learn more about these instances in order to improve moving forward, so if you could reach out directly that would be greatly appreciated. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

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