Herb Chambers BMW of Boston - Service Center

It’s amazing how Herb Chambers BMW, their advisors, technicians, managers, assistants get it right.. from getting Lyfted and lifted up by the outstanding service. I wish my healthcare team took as good technicians, managers, assistants get it right.. from getting Lyfted and lifted up by the outstanding service. I wish my healthcare team took as good care for me as Herb and crew do for the Beamer! Thank you and happy holidays, everyone! The X2 is rarin’ to go!! More

My experience at the Herb Chambers BMW of Boston did not start off good. Unfortunately, the lady that picked up the phone was unfriendly and unprofessional. She did not try to understand my situation at all start off good. Unfortunately, the lady that picked up the phone was unfriendly and unprofessional. She did not try to understand my situation at all. Instead, she tried to tell me that I had to take my car to a body shop to fix its exterior, before getting an appointment at the Herb Chambers. She refused to help me any further. Fortunately, as I was getting ready to hang up and take my business somewhere else, Joel Colon picked up the phone. From that time on, my experience at Herb Chambers changed from awful to wonderful. He was very attentive, friendly and knowledgeable. In fact, Joel got me an appointment for the very next day. Joel was outstanding. From ordering me a Lyft to get home after dropping my car off at the shop, to dealing with all the insurance paperwork, Joel took care of every step of the process. In addition, he kept me up to date about everything through emails. The best surprise was getting a call from Joel, saying that the car was ready to be picked up few days before the expected. I highly recommend talking to Joel before taking your car elsewhere. Even if your phone call end up being answered by the same lady, do not let that turn you away! The Herb Chambers BMW of Boston did an excellent job on my car. More

I was very pleased with the service I received from Higor. Higor is a hard worker and terrific to deal with. Higor. Higor is a hard worker and terrific to deal with. More

Samik is a great guy he always to go extra miles to help you. Last time I was there 10minutes before they close he managed to fix my tire you. Last time I was there 10minutes before they close he managed to fix my tire More

My service advisor James is great. He provides excellent and helpful service every time. However, I want to note my disappointment with the dealership removing the quiet workroom from He provides excellent and helpful service every time. However, I want to note my disappointment with the dealership removing the quiet workroom from their waiting area. Some of us need to wait for our cars and the room was perfect for those who need to work while waiting. Please bring it back. More

Great service agent was polite and accommodating to all my needs. Car services and inspection were thorough. my needs. Car services and inspection were thorough. More

one of the most well known dealerships around bought my 1st BMW with them in 2005 1st BMW with them in 2005 More

Everyone in the service department and technicians are always very helpful and customer service is always exceptional, especially Matt and Higor! always very helpful and customer service is always exceptional, especially Matt and Higor! More

the service team was very helpful. I left my car in the afternoon without an appointment for service. The service was completed very quickly and I picked up my car by the end of the da I left my car in the afternoon without an appointment for service. The service was completed very quickly and I picked up my car by the end of the day. excellent service! thanks. More

Samik Shahi always deals with our service concerns efficiently and in a friendly manner. So does the rest of the team. Well worth going to HERB CHAMBERS BMW of Boston! efficiently and in a friendly manner. So does the rest of the team. Well worth going to HERB CHAMBERS BMW of Boston! More