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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,007 Reviews

1,007 Reviews of Herb Chambers BMW of Boston - Service Center

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August 22, 2023

Best people especiallancia department MR Omar was the best person to find a good fit for your budget and Nick in sales. He is the kind of person that treats you as a family member and deals with you wit More

by Sarawmariem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lagas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohammed Omar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Herb Chambers BMW of Boston responded

Hey Sara, we're delighted to know that Omar and Nick provided you with an excellent experience at Herb Chambers BMW of Boston. We appreciate your kind feedback and recommendation! Hope to see you on your next visit. Have a great ride!

August 20, 2023

Good customer service support and excellent knowledge of car. Nice attitude and service. Very personal service and good location More

by HK
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the wonderful feedback! We appreciate your business and hope to see you again next time here at Herb Chambers BMW of Boston!

August 20, 2023

James always gives great advice and makes having my car serviced as painless as possible! More

by John_degnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Herb Chambers BMW of Boston responded

Hey John, it's great to know that James always provides you with great service experiences at Boone Chrysler Dodge Jeep Ram. We appreciate your loyalty and kind feedback! Safe travels!

August 19, 2023

Higor is a great service advisor. Kept me up to date on my repairs and ensured customer satisfaction! A++ More

by Barb from Boston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers BMW of Boston responded

Barb, it's great to know that Higor kept you updated and ensured your satisfaction during your visit at Herb Chambers BMW of Boston. Thanks for the A++ review!

August 19, 2023

Had an accident and brought it there, which is where I bought. They were super helpful and efficient taking care of the problem. Worked well and quickly with my insurance company too. Hats off to James fo More

by sk240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Herb Chambers BMW of Boston responded

We're glad to know that our team, especially James, assisted you efficiently during such a stressful time. Thank you for choosing Herb Chambers BMW of Boston again and sharing your positive experience with us!

August 19, 2023

I can count on the service staff to give me honest, good advisement. As a woman, it’s nice to let me guard down and feel like I’m being treated with respect. More

by Seshappell
Recommend Dealer
Yes
Employees Worked With
All employees
Aug 21, 2023 -

Herb Chambers BMW of Boston responded

Seshappell, we're glad to know that our service staff at Herb Chambers BMW of Boston has earned your trust and respect. We always aim for honesty in all interactions with our customers. Thank you!

August 18, 2023

Samik gave me the best experience, super friendly and knowledgeable. Every time I go I’m picking Samik as my service Rep he’s the best. More

by lizzie Kimble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Aug 21, 2023 -

Herb Chambers BMW of Boston responded

We're delighted to know that you had a great experience with Samik at Herb Chambers BMW of Boston. We appreciate your kind words and look forward to seeing you again! Thank you!

August 17, 2023

My seven year old 650i needed some repairs and a lot of routine maintenance. My service advisor, James, was extremely helpful and a pleasure to interact with. James is extremely knowledgeable and he wen More

by rita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Krappe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Herb Chambers BMW of Boston responded

Hi Rita! We're so glad to know that our team at Herb Chambers BMW of Boston, especially James and Matt, have been able to provide you with top-notch service. It's great hearing how much trust you've placed in us for your BMW needs over the years. Thanks for choosing us!

August 16, 2023

After drop off, a lift ride was ordered within 5 minutes to take me to my next destination. I dropped off my vehicle for a service "check up" which was done promptly and entailed a nice clear video to sum More

by Anthnymartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Torres
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel Colon
Aug 17, 2023 -

Herb Chambers BMW of Boston responded

Anthony, we're glad to know that you appreciated the prompt service and clear communication during your visit at Herb Chambers BMW of Boston. Thanks for sharing your experience!

August 14, 2023

Brought my vehicle in for one service and ended up having to have additional services completed. Service Advisor Samik was very patient in answering all of my questions as well as going above and beyond to More

by HIqDXvm3yiFehNyoKbiwKnR5xEkHcN3N/szFbPliOng=
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samik
Aug 15, 2023 -

Herb Chambers BMW of Boston responded

We're glad to know that Samik was able to assist you with your vehicle's needs at Herb Chambers BMW of Boston. It's always our goal to provide thorough and patient service. Thanks for the positive feedback!

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