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Herb Chambers BMW of Boston - Service Center

Boston, MA

4.8
1,007 Reviews
Call Service Center (617) 731-1700

1,007 Reviews of Herb Chambers BMW of Boston - Service Center

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July 19, 2023

James did a great job. He was always very responsive to my questions and concerns, with great patience and follow up. It was really nice experience. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 19, 2023 -

Herb Chambers BMW of Boston responded

Hey Nick! Thanks for the awesome review. We're happy to hear that James provided you with an excellent service experience. If you have any more questions or concerns, don't hesitate to reach out. Drive safely!- The Herb Chambers BMW of Boston Team

July 16, 2023

Very pleasant and easy to work with. Higor Listened to my series of problems and Put me at ease even making my transportation Issues easily resolved. More

by Jo-Edith
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 18, 2023 -

Herb Chambers BMW of Boston responded

Hey Jo-Edith, thank you for the positive review! We're glad to hear that Higor was able to assist you and make your experience pleasant. We appreciate your business and hope to see you again at Herb Chambers BMW of Boston!

Jul 18, 2023 -

Jo-Edith responded

Have to make an appt to get the Navigation system to behave. The Genius Jayden advised me to do this.

July 12, 2023

I had a great experience and everyone there was very helpful in serving my car More

by L_won2004
Recommend Dealer
Yes
Employees Worked With
David Torres
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : De
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Jul 13, 2023 -

Herb Chambers BMW of Boston responded

Thank you for sharing your great experience with our team at Herb Chambers BMW of Boston! We'll see you at your next visit!

July 07, 2023

People at the service department are very professional, efficient, friendly environment and convenient Lyft service, I am very happy with my experience at your dealership service department and James is v More

by zchen007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Herb Chambers BMW of Boston responded

We're so glad to hear that you had a professional and efficient experience with our service department at Herb Chambers BMW of Boston. James will be happy to know that he was able to assist you. Thank you for choosing us, and we hope to see you again in the future!

July 06, 2023

Easy to work with. Keep you informed. Performed quickly. Very pleasant and professional. Exceed your expectation. More

by tenowest80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the positive review! We're glad to hear that your experience with Herb Chambers BMW of Boston exceeded your expectations. We appreciate your business and hope to see you again in the future!

July 05, 2023

Sean DeSilva is the best. He always makes sure that my vehicle is completely taken care of when I go there. I wouldn’t go anywhere else. More

by darohi56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean DeSilva
Report | Print
Jul 06, 2023 -

Herb Chambers BMW of Boston responded

Hi Darohi! Thanks for the awesome review. We're so glad to hear that Sean always takes great care of you and your vehicle. We appreciate your loyalty to Herb Chambers BMW of Boston, and we look forward to serving you again in the future! Take care!

July 03, 2023

James is always awesome to work with. Always professional and clear in what needs to be addressed on my service. More

by Johnmartin1918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gibbons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the kind review! We're pleased to hear that James always provides you with excellent service. We appreciate your business and look forward to assisting you in the future at Herb Chambers BMW of Boston!

July 02, 2023

Got a document with a list of supposed service needs including new tires, new spark plugs and rear brakes and rotors. The car has 27,000 miles on it and does not need any of those things. Also the pr More

by smithrm13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
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Jul 03, 2023 -

Herb Chambers BMW of Boston responded

We apologize for any confusion or inconvenience you experienced with the service recommendations and pricing. We strive to provide accurate assessments and fair prices for our customers, so it's disappointing to hear that we have left the wrong impression. If you would like us to review your service needs again or discuss the pricing further, please don't hesitate to contact us directly. Thank you, Melissa Steffy - General Manager - msteffy@herbchambers.com

June 30, 2023

The dealership was very responsive to my A/C problems. They took me in right away, diagnosed the problem while I waited and accelerated my annual service scheduled for later this summer. More

by LMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Higor Teixeira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jurell - Service Dept
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Jul 03, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the great review! We're glad to hear that Herb Chambers BMW of Boston could address your A/C problems promptly and provide excellent service. We appreciate your business and hope to see you again in the future!

June 29, 2023

Very efficient, fast and friendly service. Will recommend to all BMW owners going there without any hesitation. More

by mfrankkamenetsky
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Samik Shahi
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Jun 30, 2023 -

Herb Chambers BMW of Boston responded

Thank you for the positive review! We're glad to hear that you had a great experience with our service team. We appreciate your recommendation and look forward to serving you again in the future at Herb Chambers BMW of Boston!

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