Herb Chambers BMW of Boston - Service Center

It was a very mixed experience. Every few years I try to go to this dealership when I need something, but it always ends up the same. Yes, the people who I talk with on the phone ar Every few years I try to go to this dealership when I need something, but it always ends up the same. Yes, the people who I talk with on the phone are nice, the service is quick, but they ALWAYS give you absolutely EVERYTHING on the car that you could possibly fix as something you should really take care of no matter what you came in for. My husband is a mechanic so when it came in, he said that only one of the five things recommended really had to be done, and so we did that and are taking it to another mechanic he trusts who will charge WAY less, probably half - of what this particular dealership charges. I also am often in Rhode Island and the BMW dealership there is the opposite. They always try to tellme what I can do but I really really really trust them. This dealership is always going to tell you to fix EVERYTHING right now and charge top dollar even if it's not really necessary. Sad to say it but this is true. More

I have been buying and servicing my cars from this dealership for many years. Yesterday, when I brought my car in for service, I noticed that everyone was happy. They smiled, they were helpful, they m dealership for many years. Yesterday, when I brought my car in for service, I noticed that everyone was happy. They smiled, they were helpful, they made me feel good. When they realized that I needed a new inspection sticker and my registration had expired, they directed me to the person who sold me the car. Without blinking an eye he( Kevin B), went online and helped me renew my registrtation. It took more than 30 minutes! I drove home understanding why I keep going back. More

This dealership is very professional and makes you feel like a valued customer. Jurrell and James did a Mn excellent job helping me and making sure I was a satisfied customer. like a valued customer. Jurrell and James did a Mn excellent job helping me and making sure I was a satisfied customer. More

The staff are very professional and courteous, and they make it very comfortable for customers. make it very comfortable for customers. More

We recently had to use the derive department at Herb Chambers BMW. Hi got was very helpful, kind, and professional. Definitely recommend using Herb Chambers BMW service department for all your cars Chambers BMW. Hi got was very helpful, kind, and professional. Definitely recommend using Herb Chambers BMW service department for all your cars More

Great customer service by Jurell, I really love dealing with people who care about my experience more so than the product they sell. with people who care about my experience more so than the product they sell. More

Good communication from the service team. Expensive but hopefully worth the cost. I have been using this place for 10 years. Expensive but hopefully worth the cost. I have been using this place for 10 years. More

Herb Chambers BMH of Boston always does a superb job. They keep you abreast of what’s happening and have a fabulous waiting area if you want to stay. They’re pretty accurate with timing and staff are com They keep you abreast of what’s happening and have a fabulous waiting area if you want to stay. They’re pretty accurate with timing and staff are competent and accommodating. More

My experience with Higor in the service department was fantastic. I could not be happier. First Class operation! JG fantastic. I could not be happier. First Class operation! JG More

Great and attentive customer service and fantastic workmanship done by their well trained and attentive mechanics and service personell workmanship done by their well trained and attentive mechanics and service personell More