Herb Chambers BMW of Boston - Service Center

Fantastic, outstanding and excellent customer service across the board. Without a doubt I believe BMW of Boston is the Best. I brought my baby BMW X5 on Jan 2022, and I was pleased with Mr. Matt Krappe across the board. Without a doubt I believe BMW of Boston is the Best. I brought my baby BMW X5 on Jan 2022, and I was pleased with Mr. Matt Krappe who always provides an excellent courtesy service. Matt would listen to every details and write notes down to pass it to the technician. He goes beyond what I could ever expect and whenever problems have arisen, he would deal with them effectively, quickly and in a friendly positive manner. Matt he is extremely professional and knowledgeable and explains matters through and goes out of his way to resolve my automotive concerns. It is not a surprise for me because I have interacted with Matt since 2009. Though, he would be busy with other clients over the phone, but he would welcome me with a smile and humbly listen to my concerns and take care of them immediately without a second thought. Overall, Matt has a great interaction and positive attitude and would go the extra mile to make his customers pleased and happy. Thanks Matt for your outstanding customer service and I really appreciate Matt’s assistance, am thankful for his service and thoroughly recommend him. I also would strongly recommend Herb chambers BMW to anyone that wants to get good quality service :) Louay Awadh 2006 BMW X5 More

Very friendly, thorough, professional from start to finish. Always a good experience—from the technicians to the service managers, I feel confident in the service they provide. Thank finish. Always a good experience—from the technicians to the service managers, I feel confident in the service they provide. Thank More

Sean DeSilva, service advisor, is a great asset to the service team at this dealership... his attention to customers is reason to return for service at this location. service team at this dealership... his attention to customers is reason to return for service at this location. More

James went above and beyond in having my x2 repaired .Excellent customer care service thank you! .Excellent customer care service thank you! More

Exceptional service, I have been going to this dealership for 15 years I have always had a fantastic experience. Jurrel was extremely helpful and professional. I highly recommend this dealership. for 15 years I have always had a fantastic experience. Jurrel was extremely helpful and professional. I highly recommend this dealership. More

This is 3d service visit in a row when I had to bring the car back for a redo!!!this is not acceptable— they should do it right the first time!!! car back for a redo!!!this is not acceptable— they should do it right the first time!!! More

Everything was excellent except that it took a little longer than advertised a little over 2 hpurs longer than advertised a little over 2 hpurs More

Great service, people and convenience. First class. Scheduling was easy, spotless when I picked up car. Scheduling was easy, spotless when I picked up car. More

Great service, excellent communication, very professional Great attitude highly recommended , they took care my vehicle Great attitude highly recommended , they took care my vehicle More

My car was serviced three times in 2021, each time with Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. Higor Teixeira as advisor. Work was explained clearly and a followup cleaning was performed gratis. Attentive to each customer’s situation. More