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Herb Chambers BMW of Boston - Service Center
Boston, MA
1,017 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,017 Reviews of Herb Chambers BMW of Boston - Service Center
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August 06, 2021
Service Advisor James G. is super. Always helpful, pragmatic and knowledgeable. Excellent experience over past 10 years working with the service team here with multiple BMW models. pragmatic and knowledgeable. Excellent experience over past 10 years working with the service team here with multiple BMW models. More
by MJ
Employees Worked With
August 05, 2021
The Service Rep (Higor) was fantastic. The vehicle had to stay longer that I originally planned so he offered to take to and back from an event that I was planning to attend. They now send videos from the te stay longer that I originally planned so he offered to take to and back from an event that I was planning to attend. They now send videos from the tech showing exactly that they are looking at so it’s easy to actually view and understand their recommendations. Very happy with the service provided by Higor and BMW Herb Chambers. More
by wilreyca
Employees Worked With
August 04, 2021
The service was ok However when I tried to check out and get my car they couldn’t locate it I had to wait an additional 15 minutes just to get my cat even though I was told it was being brought down now . get my car they couldn’t locate it I had to wait an additional 15 minutes just to get my cat even though I was told it was being brought down now . More
by Chris
Employees Worked With
Brett
August 03, 2021
Samik Was very professional kept me in constant communication regarding my car service and really appreciate his assistance with getting my total bill lessened. communication regarding my car service and really appreciate his assistance with getting my total bill lessened. More
by Robbel212
Employees Worked With
Samik
August 01, 2021
Great sales and service team at the BMW of Boston, they pay close attention to your requests. Have been a customer since my first BMW in 2000. pay close attention to your requests. Have been a customer since my first BMW in 2000. More
by BJ
Employees Worked With
August 01, 2021
Great service. Personable staff. Always! I’ve been a customer for 4 years and definitely recommend the team at Herb Chambers BMW for all local BMW owners. customer for 4 years and definitely recommend the team at Herb Chambers BMW for all local BMW owners. More
by M Tomlinson
Employees Worked With
Brett
July 31, 2021
Samik was great. He clearly conveyed any issues that came up and worked with me to get the car taken care of promptly. He stayed in communication with me at each age. up and worked with me to get the car taken care of promptly. He stayed in communication with me at each age. More
by Hypocorism
Employees Worked With
Samik
July 31, 2021
Mostly great. The Detailing was excellent (minus the windshield where the oil chang sticker should go. Old Old sticker removed glue not. The current oil sticker dated 2-20 and 43,000 miles. Due to COV windshield where the oil chang sticker should go. Old Old sticker removed glue not. The current oil sticker dated 2-20 and 43,000 miles. Due to COVID car has not been driven so we passed the year not the mialge. We paid for an oil change (not sure if it was done) ? The 2-20 43,000 old sticker still on the window and no new oil change sticker. Two other things the check engine light was on when picked up no idea of the code and if it was checked. The other thing is the cigarette lighter port no longer works? More
by Claire & Ron
Employees Worked With
Not sure who did what
July 31, 2021
Higor alway give great service when I bring my vehicle the dealer service. He is very intelligent and professional smile the whole time. He is great guy. the dealer service. He is very intelligent and professional smile the whole time. He is great guy. More
by wujuming999
Employees Worked With
July 30, 2021
Fast and friendly service, service advisor was able to recommend the necessary repairs and maintenance items needed to keep the car in tip top shape. recommend the necessary repairs and maintenance items needed to keep the car in tip top shape. More
by Dennisb925
Employees Worked With
