Herb Chambers BMW of Boston - Service Center

James is always helpful and good to work with I am giving the service center a good rating because of James and because of the turn around time on my car as the repairs were unexpected. James is I am giving the service center a good rating because of James and because of the turn around time on my car as the repairs were unexpected. James is always super helpful and patient and always explains the circumstances up front. I cannot however omit the fact that in both instances when I called service to speak with James I encountered a gentleman who's name I wish I could remember (it was not a common name) and he could not have been less helpful. One word answers, absolutely no effort to get any information and was just rude in general. So much so that on my second encounter with him I asked to speak with someone else. That is just not my way but this person was so unprofessional. The guys were also great when I went to pick my car up. That always seems to be the case. More

Diagnosis Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the envir Everyone was very courteous and very helpful. They really took care of my car with care. Overall experience was great from the Faculty to the environment. More

Had an oil change on my Mini. I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a p I gave 5 stars because if it were not for the personal attention Mark Ravin gives to all his customers, the service center would not stand out as a place I look forward to spending time while my car is being serviced. Also, THANKS for ALWAYS washing and detailing my car!! Those are the services that set you apart from everyone else!!! Great people. Great place. Please don’t change. More

The lot attendants are very great The service advisor is awesome and kind.he is very patient and explains everything up front before even give the techs the right of way to do anything The service advisor is awesome and kind.he is very patient and explains everything up front before even give the techs the right of way to do anything .Thanks so much guys. More

2009 MCS convertible service Had a fantastic time working with Matt Appleton and Rudy on my MCS for taking care of oil and sticker services and installing a strut brace for improv Had a fantastic time working with Matt Appleton and Rudy on my MCS for taking care of oil and sticker services and installing a strut brace for improving the steering. More

Mark Ravin from mini was amazing! Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only custom Mark always gives me an amazing experience and makes me feel welcome. . He always delivers what he promises and makes me feel like I’m the only customer every time! More

Superb service Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Because Mark Ravin, Matt Templeton, and the service technicians are all so skilled and thoughtful, I LIKE bringing my 2008 Mini in for service at Herb Chambers Mini of Boston. It's a credit to Herb Chambers that he hired, and has retained, them. I am grateful to Mark, Matt and the service crew for eleven years of consistently superb service. More

no communication My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attentio My recent service visit with Herb Chambers was not one of my most pleasant visits. I went there and explained that my rear brake pads needed attention based on the display in the vehicle and I also need a vehicle inspection Randall that was required during the inspection. I left my vehicle there and took a loaner vehicle. My appointment was for 7:15am on Wednesday, September 11, 2019. I called the service department later that afternoon to check on the status of my car. I did not get an update during that call but waited for my service tech. to call me back or email my the status. I finally spoke with the service tech and he advised me that the car needed other things repaired, I told him to go ahead and start the work. I was also told that I needed new tires because the treads were worn, I disagreed with the service tech. and told him to relook at the tires and my file because I had purchased new tires last year (2018). He came back to me and told me that the tech just did a look see on the tires and did not measure them. That I thought was unprofessional. When I finally got my car back the receipt said that the front brake pads were replaced, that's not what I had come there for. The explanation that was witten up in the report was that the front brakes was down to 5mm and the rear was at 7mm, which is strange to me because last year the rear break measurement was 6mm, so how can it be 7mm now????? My last complaint is that when they gave me my vehicle back they had not given me a complimentary car wash, I had to ask for it. They took the car back for the wash and after 45 minutes waiting for it no-one came to tell me the car was ready. One of the service techs came through the waiting room and made eye contact with me and asked me if I was all set, I told him I haven't heard from anyone since I sent the car back for a wash. He told me that it was outside all set, When I followed him outside he pointed to my vehicle which was behind another vehicle. Why didn't someone come and let me know when my care was ready????? More

James Gibbons is simply the best James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable reg James has been the reason I still service my car at BMW Boston when I have a clear alternative closer to my home He is attentive and knowledgeable regarding my service requirements. He has gone above and beyond on several occasions and provided a great customer experience. As a customer of Herb Chambers for many years I appreciate the effort and the service teams performance. More

Update on the service of my F90/ M5 Henrique Santos, your new service manager, brought me to your dealership. I am most pleased with his guidance, input, and having my M5 back in excell Henrique Santos, your new service manager, brought me to your dealership. I am most pleased with his guidance, input, and having my M5 back in excellent running order. I do plan to bring all my BMW’s to Hank at this dealership in the future. More