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Herb Chambers BMW of Boston - Service Center
Boston, MA
863 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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863 Reviews of Herb Chambers BMW of Boston - Service Center
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December 19, 2013
I have bought 2 cars from Herb Chambers BMW and my experience from the Sales and Service side has been excellent. I recently worked with Kari Boreske to get my 2013 335 MSport and she did an excellen experience from the Sales and Service side has been excellent. I recently worked with Kari Boreske to get my 2013 335 MSport and she did an excellent job. This was a special order and the car is fantastic. She made the process very simple. In terms of service, my experience has been perfect. In bought my first 335 MSport in 2009 and brought in for service for a few things. Every time I did, Nick Mitrano did an awesome job. He always came through with what he promised and got the job done in a timely manner. Nick is extremely professional and knows exactly how to serve the customer. Anyone that works with him is lucky. Dan Small is also an excellent service advisor. I have worked with him before and he provided first-class service as well. NIck and Dan have excellent knowledge of BMW and exactly how to help their customers. Matt Krappe is also an excellent Manager and Ken Grant is a fantastic service Director. They have always been there to help and advise me on important decisions regarding my cars. I highly recommend the Sales and Service side of Herb Chambers BMW. It is a first-class operation. More
by oliver77
Employees Worked With
Matt Krappe, Ken Grant, Nick Mitrano
Helpful December 15, 2013
After previously using a BMW dealer on the Northshore and not very happy, i decided to use BMW Boston to trade my older X% in for a new one. The sale process was very professional and smoothe. At that tim not very happy, i decided to use BMW Boston to trade my older X% in for a new one. The sale process was very professional and smoothe. At that time i was introduced to a Service Rep Jim Miscioscia and have called upon him for all servcie requirements. On just about every occasion to make a servcie appt., my timeline has been met; most times I will wait for the service to be completed within the timeline given and once again met by Jim. He is honest and straigtforward in his projected service needs, costs, etc. Most recently in planning a 600 mile auto business trip, i was surprised the day before with the brake warning. i called Jim, he sst up the appt the next mornig to confirm the problem first then replaced the frony brakes very quickly so i could be on my way before noontime. Besides Jim, just about every one else i come across is very cordial, respectful, professional. More
by SullyJRS
Employees Worked With
Jim Miscioscia
December 14, 2013
I've had the oppty to bring my X5 into BMW of Boston. Nick Mitrano is a true professional when dealing with the customer. Highly recommend Nick when getting your BMW serviced! Nick Mitrano is a true professional when dealing with the customer. Highly recommend Nick when getting your BMW serviced! More
by Big1
Employees Worked With
Nick Mitrano
December 14, 2013
I have been servicing my BMW's at Herb Chambers BMW of Boston for over 10 years. I still have the same service rep Jim Miscioscia. He is the main reason I continue to service my vehicle there. Regin of Boston for over 10 years. I still have the same service rep Jim Miscioscia. He is the main reason I continue to service my vehicle there. Regina B More
by regina123
Employees Worked With
Jim Miscioscia
December 10, 2013
I couldn't be an happier when i leave bmw after dealing with jim Miscioscia. He does whatever it takes to get your car fixed and keep you happy without trying to to sell you things you dont need I dealing with jim Miscioscia. He does whatever it takes to get your car fixed and keep you happy without trying to to sell you things you dont need I value his honesty and would recommend for everyone to see jim when they go in for service! More
by Etienne27
Employees Worked With
Jim Miscioscia
December 07, 2013
I recently had my last service visit before going out of warranty. Jim Miscioscia went out of his way to make sure all my services got updated. he also made sure that any known issues were looked at because warranty. Jim Miscioscia went out of his way to make sure all my services got updated. he also made sure that any known issues were looked at because my warranty was expiring. I have dealt with him on all my previous visits and have built up a pretty good relationship. My next car will be a BMW and I hope Jim will be my service advisor in the future More
by Jeniferm
Employees Worked With
Jim Miscioscia
December 06, 2013
I have bought three BMW X5's from Sheraz Sheikh and they have all been serviced by Jim Miscioscia...they are both super people and have taken great care of me and I would recommend them to anyone. I am they have all been serviced by Jim Miscioscia...they are both super people and have taken great care of me and I would recommend them to anyone. I am going to buy another in the spring and will go directly back to this team and will have the service done there. They make it as easy as it can be...in early, ride to and from work and drive home that evening. What more can I ask for?...they are great More
by fishymon
December 06, 2013
I service my cars with Jim Misciocia's only. When he is out, I wait and call back. I trust him to provide me with the work he thinks the cars need. I have had almost every BMW style there is. Jim keeps is out, I wait and call back. I trust him to provide me with the work he thinks the cars need. I have had almost every BMW style there is. Jim keeps great records and gives good advise on what to do, what can wait, or when to fold! There are some people you enjoy doing business with, he is one of them. When you can go anywhere, it is nice to know someone cares about you- not just the next credit card charge. If he left, I would follow him. Laura M. More
by Lbrooksmeyer
Employees Worked With
Jim Miscioscia
November 30, 2013
Rick and Tony at Herb Chambers on Commonwealth Ave. in Boston did a SUPERB job getting my car running again after I unexpectedly broke down on Rt. 128 returning from Thanksgiving in VT. I have no other m Boston did a SUPERB job getting my car running again after I unexpectedly broke down on Rt. 128 returning from Thanksgiving in VT. I have no other means of transport and depend on my car . They had me on my way again after only 2 hours. I am so grateful to them and their swift, polite and expert response to my difficulties. This is the second time I have found service at Herb Chambers in Boston to be excellent. I drove my car off Rt. 128 all the way to Herb Chambers on Commonwealth knowing that I would get the best available service. I was not disappointed. Thank you, thank you! More
by EBiscoe
Employees Worked With
Tony and Rick
August 07, 2013
Very poor service, they take customers for granted. Feels like they do not need the business. Long wait, and no one offers to help or asks if you are being helped. I would rather drive 20 miles awa Feels like they do not need the business. Long wait, and no one offers to help or asks if you are being helped. I would rather drive 20 miles away from home for a better service. More
by lyer
Employees Worked With
Do not remember
