Herb Chambers BMW of Sudbury

Always attentive, clean and honest. Have purchased 3 cars at this dealership as well as all service appointments at this dealership as well as all service appointments More

Very kind and know what there doing. They make things happen. They are the best. happen. They are the best. More

The customer service is 5 stars. Very attentive and detailed oriented. My problem was resolved detailed oriented. My problem was resolved More

That was the first time I worked with them. They are super kind, helpful and informative. I want to thank to William Kramer especially for his help! super kind, helpful and informative. I want to thank to William Kramer especially for his help! More

Another unsatisfactory customer service experience @BMWSudbury.We came in for an oil change, and Mackenzie told us it would be 1.5 hours. My wife had to find MacKenzie two hours later, who informed us @BMWSudbury.We came in for an oil change, and Mackenzie told us it would be 1.5 hours. My wife had to find MacKenzie two hours later, who informed us that the oil change had just started! She explained that a required part was missing, was not in stock, and we would need to schedule a follow-up appointment. MacKenzie did a terrible job managing our expectations. We were in the waiting room for two hours and observed Mackenzie interacting with 2-3 customers (including us), so this was not a case of her being too busy. More

I have been dealing directly with Almir Jonuz for any/all servicing needs or general questions. He is always available, super friendly and an all around fantastic guy. He runs one of the largest service servicing needs or general questions. He is always available, super friendly and an all around fantastic guy. He runs one of the largest service departments in the northeast and the calm is refreshing. For anyone who has an issue they want addressed with a charge they don’t agree with or a service need ask for Al. I see the limited negative reviews and know that they just needed to talk to someone else to get a resolution that works for all parties. More

Excellent professionals Who really value their customers itwas the beste experience very fast and efficient itwas the beste experience very fast and efficient More

Good service - transparent, good communication and follow up and follow through. Cost is quite high. up and follow through. Cost is quite high. More

I had to get a new car at the worst possible time, during a chip shortage! While many dealerships started acting like they no longer need customers, the team at BMW Sudbury did everything humanly possible to a chip shortage! While many dealerships started acting like they no longer need customers, the team at BMW Sudbury did everything humanly possible to make this experience go as smoothly as possible. Everyone went out of their way to help, including Pranav, Jamie, Dan, Rami, Nick and Almir; a big thanks to you all! The transaction proceeded promptly, the team communicated with me every step of the way, and they got every little detail right. This should go without saying, but I highly recommend getting your next BMW at Sudbury. More

Contacted dealership by email and received response from Erin Jarrett that they had 2 M340 I x in stock and when would I like to see them. Made appointment for Saturday morning and asked if they were sold t Erin Jarrett that they had 2 M340 I x in stock and when would I like to see them. Made appointment for Saturday morning and asked if they were sold to let me know before going to the dealership more than an hour away. Saturday morning comes, we are on our way and I get a call from one of the managers confirming the appointment and they would have the vehicles ready for test drive. End result we are picking up our brand new 2022 M340i x today and extremely excited. The salesman Ray has been great in keeping us informed with the process of getting information from our insurance agency and the wire transfer. Thank you Ray for all your help. More