Herb Chambers BMW of Sudbury

Very helpful and friendly reps that made the buying process very quick! I mostly worked with Wilson Dowridge who helped me through the entire process quickly, both over the internet and in person. He w process very quick! I mostly worked with Wilson Dowridge who helped me through the entire process quickly, both over the internet and in person. He was quick to respond to my emails and calls and kept me up to date constantly on any new info, the entire process was made easy with his help. Rehan Rauf also helped me out when getting my car ready, both were knowledgeable, willing to help with any issue, and quick to answer every question I had. I also worked with Joe D'Alfonso who was very patient and informative when we were working on the leasing process. The rest of the staff were pleasant as well, and the building itself is a very comfortable and good-looking environment. Best dealership I've worked with More

From my phone call to make an appointment to picking up my car, service was both personal and professional. Al Jonuz is the very best! my car, service was both personal and professional. Al Jonuz is the very best! More

William Kramer was assigned as my service adviser for this visit. He communicated clearly and effectively. During the whole process, he was very friendly, professional and helpful! this visit. He communicated clearly and effectively. During the whole process, he was very friendly, professional and helpful! More

The service department did an excellent job. The work was thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test an thorough and promptly performed. The service technician was very courteous and professional as was the gentleman who performed the diagnostic test and repair. Excellent job by the entire team! More

The wait for the service advisor when dropping off car always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be rea always take a long time. However, there has been much improvement with timely completion of service and timely communication of when car will be ready More

Great interaction with service tech. Great feedback and explanation. Video review of service and troubleshooting performed. Great use of technology to communicate with customers. A+ explanation. Video review of service and troubleshooting performed. Great use of technology to communicate with customers. A+ More

The Service Department has always responded to my inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. inquiries and has expertly answered all of my technical questions. Their courtesy car service has always been very helpful. More

Service manager Mr Robert C. was very knowledgeable and was able answer all my questions. The service was done within the given time and date. was able answer all my questions. The service was done within the given time and date. More

Excellent service. Oulay team Quickly identified and fixed all problem. Easy communication. All cost and recommendations provided upfront. I would recommend this service dealer to anyone. fixed all problem. Easy communication. All cost and recommendations provided upfront. I would recommend this service dealer to anyone. More

I was scheduled for an oil change/service on June 29, 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have kno 2021 at 1:30pm. I did not get my car back until June 30 at noon. That's 23 HOURS FOR AN OIL CHANGE. Whoever scheduled the appointment should have known how busy they were and how it couldn't be done then. Bill Kramer was great in arranging a loaner when I'd been there 2 hours and they hadn't started; he thought it should be done by that evening. When I called at 5:30, Mackenzie told me it wouldn't be done by closing time, I said I needed it by 10:00am for a trip; she said she'd pass on that info. WHY WASN'T IT SCHEDULED FOR FIRST THING IN THE MORNING SINCE THEY'D ALREADY HAD IT FOR SO LONG? Sounds like some MISMANAGEMENT IN THE SERVICE DEPT? Very disappointing. More