Herb Chambers BMW of Sudbury

Friendly and stress free experience. Everyone I dealt with treated me very friendly and professionally. From the first day I went to the dealership to take a look at the car I had in min Everyone I dealt with treated me very friendly and professionally. From the first day I went to the dealership to take a look at the car I had in mind I never felt stressed and was never pushed to make a decision in a hurry. Jordan Brito was my salesperson and he made me feel very relaxed and treated me in a very friendly way. He showed a very professional way to conduct the entire process. He was very understand and answered my questions in a professional manner and with knowledge of what he told me. He handled all the paperwork and all my questions with professionalism. All the promises he made to me about the delivery of the car and all the documentation was on time and correct. I would recommend Jordan to anyone I come across looking to buy a car. More

Excellent customer nurturing!! Henry Ding sold us our first BMW 8 years ago. It took us almost 3 years to make that purchase!! Henry patiently worked with us through that time and e Henry Ding sold us our first BMW 8 years ago. It took us almost 3 years to make that purchase!! Henry patiently worked with us through that time and ever since. We just brought home a new BMW X4. Again the purchase was a pleasure at this dealership. We got the distinct feeling we had Henry work for us and got us the best car at the right price. The entire team at BMW Sudbury - sales, service, parts and everyone from the front door, the telephone have always been responsive, pleasant and extremely helpful. Kudos to the management for such sustained quality and care toward their customers. More

Great Team! It was a real pleasure working with such an incredible team. A BIG Thank you to our salesperson Jordan for working out all three of our purchases, and It was a real pleasure working with such an incredible team. A BIG Thank you to our salesperson Jordan for working out all three of our purchases, and the whole team for making the process as smooth and efficient as possible. More

Thank you Shij - You are Great. Shiju is a great person to work it , purchased an i3 from the dealership;great experience and no hassles. Shiju took care of everything and got me a Shiju is a great person to work it , purchased an i3 from the dealership;great experience and no hassles. Shiju took care of everything and got me a great deal on the car. Looking forward to working with him again. More

Great experience Long overdue review. Purchase an x3 service loaner for my spouse. We weren't sure what to buy but this dealer was so helpful and accommodating. Th Long overdue review. Purchase an x3 service loaner for my spouse. We weren't sure what to buy but this dealer was so helpful and accommodating. The GM, salesperson and finance worked the numbers and basically made the deal affordable based on terms. Great car and would go thru them again. More

Henry Ding is awesome Henry is fantastic, friendly, and will take great care of you. He will fight for a great price on your behalf. Buy or lease your next BMW from him! Henry is fantastic, friendly, and will take great care of you. He will fight for a great price on your behalf. Buy or lease your next BMW from him! More

The Model for ALL Dealerships!!! I have NEVER in my life been treated as well as I was in this dealership. It is refreshing to know that Pranav Gill (General Manager) has turned this I have NEVER in my life been treated as well as I was in this dealership. It is refreshing to know that Pranav Gill (General Manager) has turned this space into an empire in only a few years. Here is a small passage that is published on the dealership. "The Herb Chambers Companies announced that its Herb Chambers BMW of Sudbury location, which is led by General Manager Pranav Gill, has been named a Center of Excellence award winner for 2019. This elite honor is presented annually by BMW of North America. The award recognizes top performing BMW dealerships for their superior performance in various areas of business including: sales, service, parts, operations and customer experience." They take care of their customers..... period, end of the story!! The builder is massive with new cars lining the inside as you walk in. The BMW juices start to flow as soon as the huge glass doors open to your arrival. A cafe' with countertop and high top tables are available if you are waiting for your vehicle during a service visit. They have bottles of water, coffee and pastries for their patrons as well. The dealership also features a very nice boutique with a few glass showcases featuring keychains, phone cases and valve stem covers. The staff at each area of the dealership is impressive. Everywhere you turn there is an employee waiting to help you. I was told that over 150 employees call this place "home" which makes this more than just an ordinary car dealership. When Herb Chambers puts his name on something he makes sure it is opulent and staffed with the best in the business. Forget about all of the luxury finishes in this dealership.... let's talk about the cars..... You want to talk about inventory? This place has hundreds of cars in every color and configuration they feel are the most appealing to the consumer. If they need to order you a vehicle to get you exactly what your heart and wallet desire that is fine as well. They have an abundant allocation of vehicles that can be modified. I have not had to deal with the service department as of yet but if it is anything like the rest of the place I am sure it is staffed with the top of the line techs and tools During my experience I dealt with Pranav Gill as he was trying to work with all of his connections at BMWNA and BMWFS to help unravel the disaster left by #unethicaltulley. I respect him for all the efforts that he went through to make this happen. He passed me over to Charlie Karkaetedes who is a Senior Client Advisor to complete the paperwork for the P&S. Charlie has been with the dealership for over 7 years and handles so much repeat business that he typically doesn't work with "ups." That is how loyal the customers are in this place. A sale person that can earn enough on just repeat clients!! If they are coming back and not going to any of the other BMW dealerships in the Boston metro area there has to be a reason.... Once again, they take care of their customers. From Charlie I went to work with the Finance Manager, Andrew Sadler to complete the lease paperwork and review any of the options I might want including extended maintenance, tire and rim protection, interior coatings, ceramic paint protection, etc. I said which once's I was interested in, got a price and either said yes or no. Not a hard sale or guilt approach. I really like that. Andrew was a wonderful guy and drives over 45 miles each way to work at this dealership. Why? The people, the process and the overall experience is worth it. Pranav has built a team covering a huge territory because they all want to work here. That allows him to have the best of the best. Lastly is Carlos Quinones who is the Lead Genius has been active with me at my every desire with questions or comments. He is a rockstar as well and his response time amazing. I can say enough about him and once again, tone at the top. The way he interacts is passed down to all of the members of his team. A+ from a department that at all other dealerships is just a joke. Others hire one or two people because BMW requires it. Herb Chambers makes sure the position is utilized to the maximum benefit to the client. I am a Herb Chambers of Sudbury customer from here on out and want all of my friends, family members and colleagues to know this was a hassle free experience from top to bottom! More

Excellent Salesperson: Manny D'Ambrosio My experience purchasing a 2017 Lexus at BMW of Sudbury was first rate. And I give the credit for that to Manny D'Ambrosio, a respectful, no-pressure My experience purchasing a 2017 Lexus at BMW of Sudbury was first rate. And I give the credit for that to Manny D'Ambrosio, a respectful, no-pressure salesman with excellent "people skills"! Manny was conscientious and went above and beyond to make sure that I was informed and assisted throughout the process. Also of help and good humor was finance director, Andrew D. Sadler. I hope that I can do all my future car shopping with Manny at Herb Chambers BMW of Sudbury. More