Herb Chambers BMW of Sudbury

Stellar Sevice For more than a decade, I have had the good fortune of being assisted by Colleen Silver and Kamal of BMW of Sudbury Service department. Each service For more than a decade, I have had the good fortune of being assisted by Colleen Silver and Kamal of BMW of Sudbury Service department. Each service inquiry, appointment and conversation has always been handled with a 5 star level of service. Colleen exemplifies everything one could ask for in customer service. Her understanding of an issue, her strong communication, her caring and her follow through from setting an appointment to closing it out reflect her strong skills and commitment to her clients. Kamal's keen knowledge of BMW cars, his explanations to the owner and his overall caring one is satisfied is truly outstanding. As a BMW driver, having the opportunity to know and learn from Kamal is an exceptional experience. Since 2001, I have owned 7 BMW X5s, a 5 and a 7 series sedan. As the owner, servicing of these vehicles with Kamal and Colleen's input has added to the ultimate driving experience which BMW proudly promotes. No other service foreman or client advisor could match Kamal and Colleen. More

A+ for John D! John was so great to work with when I bought my BMW. He didn’t push anything on me and was very informative, professional and kind! John was so great to work with when I bought my BMW. He didn’t push anything on me and was very informative, professional and kind! More

Amazing Experience The service was great on the purchase of my new car. From the sales rep. Alex to the financial manager, every was excellent. I will always recommend The service was great on the purchase of my new car. From the sales rep. Alex to the financial manager, every was excellent. I will always recommend Herd Chamber BMW to my friends. More

Excellent Service and Professionalism! Excellent service and Professionalism! Charlie was great and he made the experience of buying a car very easy and smooth. He was very helpful and on Excellent service and Professionalism! Charlie was great and he made the experience of buying a car very easy and smooth. He was very helpful and one thing that he said that made me go for it was:we will find the right car for you!! I'm very happy with my new car and I'm glad that I was referred to Charlie by his existing client! More

Professional salesman Our recent decision to purchase of a pre-owned BMW 328i from Herb Chambers was influenced largely by our patient and helpful sales associate. Pascal. Our recent decision to purchase of a pre-owned BMW 328i from Herb Chambers was influenced largely by our patient and helpful sales associate. Pascal. I had visited and test driven vehicles in several dealerships prior to this, and found Pascal's easy going, but thorough approach to guiding us through this process trust inspiring and smooth. Although I wasn't as impressed with the "financial advisor's" somewhat high pressure schtick (it seemed a little too much like a poorly written "good cop bad cop" routine), thus far I have been pleased with the vehicle and follow up by Pascal. Only time will tell how the service plan works out, but I am hoping that the quality and assurance will justify the price of it. More

Excellent This is my 3 cars purchases. And I’m very comfortable with the service with John DiBitetto, he does excellent service. Mark Betoli, he did easier a This is my 3 cars purchases. And I’m very comfortable with the service with John DiBitetto, he does excellent service. Mark Betoli, he did easier and faster the answer I need. More

Exceptional service and consultative approach If you are looking for a BMW, I highly recommend to work with Umit Ozturk at BMW of Sudbury. Umit helped with a car selection based on my preferences If you are looking for a BMW, I highly recommend to work with Umit Ozturk at BMW of Sudbury. Umit helped with a car selection based on my preferences and provided professional guidance during the entire purchasing process. He frequently updated me on the progress and worked with other departments within BMW to make sure I had a great experience. Thank you, Umit! More

Amazing experience! Charlie is THE best! Charlie is the absolute best! Delivered on his promises and operated with the utmost integrity and professionalism. The whole process from finding a c Charlie is the absolute best! Delivered on his promises and operated with the utmost integrity and professionalism. The whole process from finding a car that had all the options I wanted to negotiating the price and trade-in and putting through the paper work took less than 2 hours. No frustration, no pain, no spending your entire day going back and forth. This is the first time I have ever felt that the sales person was on my side and this is the first time I felt completely satisfied with the purchase of a new car. No regrets. More

Buyers beware I can easily say that the interaction with this dealership was nothing but a series of poor communication and let downs. All beginning with multip I can easily say that the interaction with this dealership was nothing but a series of poor communication and let downs. All beginning with multiple messages Sunday and Monday to the internet sales advisor Phil who was "looking forward to my visit" for a car that I drove 1 1/4 hours each way that was not even on location when I arrived that I had intended on purchasing in cash same day no trade if all met my specs. After sales associate Michael and sales manager Jason back peddled the situation, it was finally shook upon by both Jason, Michael and myself that the the car would be brought to my residence for viewing and held for me 'no deposit required' due to the mistake on their end. Car arrived Wednesday via very friendly courier Ali to which I test drive and viewed the vehicle and told Ali I was pleased and wanted to move forward with the purchase. Ali stated Michael would follow through later that day as did Michael earlier that morning via telephone when I was informed that Ali would be bringing the car vs Michael. No response from Michael until after 9pm that evening via email stating he would follow up with me the following morning to which I replied that would be fine and told him my available schedule for the following day. Again no call back the following morning so I placed yet another call on my way into work stating I wanted to move forward asap with this cash sale and please call me back. A voice mail was finally received about an hour later to which I returned, and agreed to full asking price with credit card info over the phone being told that paper work and details would be worked out the following day. No call was ever received Friday, so yet again I followed up with another email to Michael Saturday cc'ng Sales manager Jason stating that I wanted to expedite this sale please due to work commitments the following week. Over 3 hours later I finally received a call from Michael stating the car had been allegedly sold by someone else on Wednesday evening after I had test driven and approved of it earlier the same day. The only option offered to me now was a different car without the same options and at a different price point vs following through with the car that I was promised and was on hold 'via courtesy' due to the mistake on their end. Multiple phone tag messages later with Jason including my availability and no resolution . After having bought and sold 15+ cars for commuter and/or luxury use I can by far say that this is the worst dealing I have ever experienced with a car dealer. Buyers beware! More

Hands down the best car experience working with Umit As a first time BMW owner, we couldn’t have been more pleased with Umit and the rest of the staff at Herb Chambers of Sudbury. Originally, we were pl As a first time BMW owner, we couldn’t have been more pleased with Umit and the rest of the staff at Herb Chambers of Sudbury. Originally, we were planning on buying a Mercedes from another dealership until we met Umit and test drove the X5. From the moment we met Umit, we felt so comfortable and at ease which has not been our experience with other dealerships in the past. He walked us through every nice feature during our test drives, stayed late to accommodate our needs, responded quickly to our emails, and respectively worked with us on finding the right car that met our budget. We are so grateful Umit went above and beyond on a number of occasions it felt like he treated us as longtime friends. But that’s Umit, a genuine and hard working person who truly cares about making his customers happy. Needless to say, Umit was the reason we purchased our first BMW and we’re sold on doing business with Herb Chambers BMW of Sudbury again in the future. Till next time – from the bottom of our hearts, thanks again for an enjoyable experience and keep up the great work, Umit! More