Herb Chambers BMW of Sudbury

A terrific car-buying experience! I've purchased or leased a dozen cars over the years and I can say that this was the easiest and most pleasant car-buying experience I have ever had. I've purchased or leased a dozen cars over the years and I can say that this was the easiest and most pleasant car-buying experience I have ever had. My initial contact was with Molly Carnathan, who introduced me to client advisor John DiBitetto. On the day I visited their showroom I had test driven an Acura in the morning, and I had intended to test drive a Lexus the following day. But after driving a 2016 X3 and working with John, I ended up purchasing an X3 the same day. John was extremely knowledgeable about the car and answered all my questions, without ever pressuring me to purchase a car that day. Everyone I dealt with had a friendly and professional attitude. In the end I received a very nice discount off the MSRP of my X3 and a fair value for my trade-in. I highly recommend John and BMW of Sudbury to anyone looking for a BMW. More

Rude and lots of attitude!! AVOID!! Absolutely horrible experience. If you are in the area there are other BMW dealership. AVOID!!! I made it very clear right from the beginning that Absolutely horrible experience. If you are in the area there are other BMW dealership. AVOID!!! I made it very clear right from the beginning that I am a sure buyer, to the extent that I will buy the car over the weekend. It seems they don't want you to shop around also not entertain unless you are ready to buy. Anyway, I gave the benefit of doubt and went in with the sales person. She was absolutely horrible, rude and discriminating!!! I had done research on their inventory and took a list of 5 cars (2 X3s and 3 3 series). She told me and my wife: 1. That we do not know what we want instead of asking why we have chosen 2 different types of cars. 2. Which particular one I want I am not going to buy 5. Why do I have a list of 5? Horrible customer service, extremely rude and probably discriminating. I would say to every customer, you are are the one spending 50K on a car, go and give it to someone who treats you well. Anyway, the manager offered to make the experience better next time I go. Not sure I want to drive 35 mins to spend 50K and get attitude for free. The comeback story -------------------------------------------------------------------------------------------- The following day, Pranav Gill, the general manager called several times and was even ready to send the cars home for test drive as I was reluctant to go back. Anyway, after a lot of persuasion I did go back. Pranav did make it up for the poor experience. Good price and great treatment. Eric was fantastic too. He spent lot of time with all possible details and with lot of patience and with a smile. Fahad is another guy who made sure we did not have any other bad moment. Today while Pranav was away he made sure to meet us and make sure all is good. With Eric nothing was going to go wrong anyway. I feel obligated to share my eventual wonderful experience. If you are looking for a BMW and if you are here ask for Pranav, Eric or Fahad. If you run into the ones I met day 1, good luck ;) I would like to emphasize that, while the eventual experience was good, that should be normal. You should treat all your customers the way these 3 guys did. While these 3 guys are true, the other 2 are also true. Some amount of training is still needed at this dealership. Hence the 4 star. More

Happy now We are happy that the dealership rectified the initial problems we found with the purchase after getting home with the car . After giving them the cha We are happy that the dealership rectified the initial problems we found with the purchase after getting home with the car . After giving them the chance to fix things we were much happier, and appreciated all their efforts to make things right. I would visit the dealership again. More

The reason I got a X5 : Tom Michalopoulos :-) It all started with an email inquiry that was answered by Molly Carnathan, who was very quick and professional with her response(s). I had shopped aro It all started with an email inquiry that was answered by Molly Carnathan, who was very quick and professional with her response(s). I had shopped around with other competitors and saved the BMW for last, and It was the one!!! Molly made arrangements for my visit, I walked in with my wife and daugher, Molly met us and introduced us to Tom Michalopoulos. We felt very comfortable with Tom as soon as we met him. He was very nice and went over the vehicle we were interested in, and showed us more features of the vehicle during the test drive... Got back, sat down went over the numbers, Tom came back with a couple of offers, we made a counter offer and shook hands on a deal. Picking up the new vehicle later today :-) More

Outstanding Love our sales guy Jason Hawksley. Nice, non pressure. Put up with me giving him an interesting test drive in a 228i and a Z4. We just bought our se Love our sales guy Jason Hawksley. Nice, non pressure. Put up with me giving him an interesting test drive in a 228i and a Z4. We just bought our second car from him. Now we have matching white bimmers. Great car, great dealership. More

First Rate Went to BMW Sudbury, Ma at the urging of my son-in-law who recently leased a BMW 4 series. Visited with Pranav Gill the General manager. He then had Went to BMW Sudbury, Ma at the urging of my son-in-law who recently leased a BMW 4 series. Visited with Pranav Gill the General manager. He then had me work with Client Advisor Marjorie Nicolas. It was a very positive experience and I ordered a 2016 BMW 4 Convertible. Marjorie was extremely knowledgable about the workings of the automobile. Cannot wait for car to arrive (2 - 3 months). This was a very positive experience. Thank you to both Marjorie & Pranav. More

Billy Hronas at Herb Chambers BMW of Sudbury is amazing Billy Hronas is without a doubt the best person I have ever dealt with in buying a car. I have purchased five cars and have come to dread the experie Billy Hronas is without a doubt the best person I have ever dealt with in buying a car. I have purchased five cars and have come to dread the experience a bit. But Billy was extremely professional and knowledgeable, without being pushy. He is extremely focused on customer service, going so far as to drive my new car to my house with a colleague to make things convenient for me. He truly went above and beyond and I picture myself buying the rest of my cars from him! He is absolutely an A+ person to deal with in all regards! More

Great I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Bill I bought my new 2015 BMW X3 xdrive35i at BMW of Sudbury on 5/31/2015, with the help of Billy Hronas (client advisor) and Mark Bertoli (finance). Billy was really knowledgeable, professional, nice and polite in helping us to make the decision right at the spot. The whole buying process was so smooth and enjoyable. Billy is just a great guy!!! I would strongly encourage my friends or potential buyers who are reading the review try out BMW of Sudbury, and get your dream car. We love the BMW car, and we like the service at BMW of Sudbury. More

Excellent We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & We can't say enough about the help we got in finding our new BMW. Marjorie Nicolas went above & beyond in getting us a great price for our trade in & our new car. I have never met a more friendly & outstanding car salesperson. I will be recommending BMW of Sudbury & Marjorie to my friends & family. More

Complete Turnaround We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This wa We had a terrible experience with our first trip to this dealership. Low trade in amount and a hard sell for a lease, which we did not want. This was reflected in my initial review. Since that experience, we have been contacted by the sales manager, Fahid, and the general manager, Mr. Gill. They moved heaven and earth to turn our negative experience around. As a result, we are purchasing a car through this dealership. I am impressed with the importance placed on changing our perceptions of this dealership. We truly feel like valued customers. More