Herb Chambers BMW of Sudbury

I did not think I would actually ever say this, but this was a great car buying experience. I came in to test drive the new 640 Gran Coupe, which they had just received. I was surprised at how knowledgeab was a great car buying experience. I came in to test drive the new 640 Gran Coupe, which they had just received. I was surprised at how knowledgeable Yong was about the car. There was absolutely no sales pressure at all and Yong was very happy just spending time educating me on the car. I was intending to wait until next year to get a new car, but it was actually this great experience that led me to commit to a European Delivery 650 Gran Coupe. Even our pricing discussions was very pleasant, with Yong spending a lot of time helping us pick colors (including walking around the showroom to other cars to see color combinations) and other options. I actually walked away from this deal feeling good about my decision. I will not go anywhere else for my next car. More

A drive from Boston to Sudbury is well worth the time to find a dealership and employees that you trust and make car buying enjoyable. These guys know their stuff and provide superb information in a non pr find a dealership and employees that you trust and make car buying enjoyable. These guys know their stuff and provide superb information in a non pressurized manner. You and your needs are the focus of their mission. Henry Ding was a "10" in my book. I'll always return to this trusted advisor. More

I recently purchased a BMW 330xi. I had the pleasure of dealing with Billy Hronas. Having previously bought all of my vehicles from a family member who's in the business, this was my first time dealing wi dealing with Billy Hronas. Having previously bought all of my vehicles from a family member who's in the business, this was my first time dealing with a dealer to whom I had no personal connection - I was interested to see how the experience would be, as I've heard some horror stories. However, to my surprise, Billy was exceptionally friendly, not at all pushy or "salesy", and I left the experience feeling like I'd gotten a very fair deal. I realize that Billy "got the sale", so naturally he was gracious and congratulatory, but I really do feel like he'll be just as attentive and easy to work with if any problems arise with my new car. Overall, a great experience - restored my faith in a process I had heard far to many negative stories about! More

Horrible experience when i visited this dealership. I was looking to purchase a pre owned 328 xi. Henry refused to let me test drive this vehicle. Instead, he only let my father test drive this vehicle, even looking to purchase a pre owned 328 xi. Henry refused to let me test drive this vehicle. Instead, he only let my father test drive this vehicle, even though I was the one purchasing the car. The test drive was also very rushed. We only got to drive the car for 5 minutes before he told us that we had to head back. Overall, I had a very dissatisfied experience More

Went in to pick up my 3 series, but also wanted to look into Trading for a 5 series. I saw a car I wanted online and so had already decided to see it. I had been emailed by a Brian Jung and thought I wou into Trading for a 5 series. I saw a car I wanted online and so had already decided to see it. I had been emailed by a Brian Jung and thought I would be dealing with him. Instead I had to deal with Henry Ding. He was very rude. Right away said " Herb Chambers does not negotiate on the price of their cars". I have never heard of such a thing, but if true, they do not get my business. There are plenty of other dealerships out there, including where I bought my 3 series. I only went there cause at this point they had the car I liked and I was picking up my 3 series anyway, but I am not in any rush. Additionally they totally low balled me on the trade in value of my 3 series. Oh well, no big deal to me. Can keep looking, but they just lost a good customer because of one sales persons arrogance. More

I have worked with Kevin before and after my BMW was in and out of Warranty. He always listened and tried his best to accommodate. Thanks, Melvyn W and out of Warranty. He always listened and tried his best to accommodate. Thanks, Melvyn W More

Staff is very professional and friendly, and they worked well with my busy schedule. I would highly recommend my family and friends to purchase a new BMW from this dealership. well with my busy schedule. I would highly recommend my family and friends to purchase a new BMW from this dealership. More

Went to the dealership to buy a car and could not get help. When we finally did we were asked to wait because they were busy with customers, what was I? Bought a great car, but it did not pass inspectio help. When we finally did we were asked to wait because they were busy with customers, what was I? Bought a great car, but it did not pass inspection and pulled to the left. Sales Manager Chris Rich promised to pay for the repairs, until they were done and then he wanted to pay for half of them. Accused me of doing damage to the car in the 7 days I owned it and indicated he was not obliged to fix latent defects to the vehicle he was just doing it for goodwill. Of course the car was perfect when he sold it and now it has issues, becasue of me. I will never recommend or go ther again, ever. More

Herb Chambers getting a 5 rating is unbelievable. This brings out the non-genuineness of this web site. Anyways my experience was very bad with Mr Herb. They enjoy cheating people. They fooled me by sayin brings out the non-genuineness of this web site. Anyways my experience was very bad with Mr Herb. They enjoy cheating people. They fooled me by saying that they are giving me a very good rate for the Presidents day and all the crap. At the end of the deal I over paid 5k for the same car.The car's wind shield has chip work to be done which I will probably have my insurance company cover and the detailing which was promised was never done. Thanks to Mr HC. Herb Chambers sucks. More

I had agreed to assist my mother (in her 80's) to upgrade her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business jus her current mid-90's Buick and proceeded to look for a late model reliable car that would suit her needs. I live in Sudbury and have my business just over the Sudbury/Marlborough border and was familiar with the dealership and had a sense that their used car inventory was first class. While I was not particularly looking for a BMW, preferring front wheel drive to rear wheel drive especially for my mother's purposes, I found a a 328 xi (all wheel drive) car that fit the bill nicely. I did my own test drive with Kevin and then followed-up with my mother's test drive. During her test drive, her nervousness with the car was evident, yet Kevin showed an exemplory level of patience with her, never ceasing to explain the functions of the car to her and answer her many questions. He made the deal comfortable and when the day came to inspect the car, he endeavored to make all things right. He meticulously reviewed everything about the car with her, again never losing patience despite some level of necessary repetition. The car was picked up late on a Friday and Kevin was following up before 9 a.m. on Monday to see, as he put it, "whether my mother was getting comfortable with her BMW and enjoying her new car". I am not easily pleased by the typical experiences involved in purchasing a car, but I cannot praise this young man enough. I would earnestly recommend this dealership to friends, family, business associates, etc., and it would come with a special recommendation to seek out Kevin Conrad as the sales representative with whom to speak. More