Herb Chambers BMW of Sudbury

Service was done perfectly. Work was clearly explained. It was completed quickly while I waited. Work was clearly explained. It was completed quickly while I waited. More

Cassie was straight forward and efficient when I bought the car, and went above and beyond to ensure its delivery on time. Thank you! the car, and went above and beyond to ensure its delivery on time. Thank you! More

Maurah is very professional. She is trustworthy and service-oriented. She had answered all my questions to clear my doubts. I greatly appreciate her help. She is trustworthy and service-oriented. She had answered all my questions to clear my doubts. I greatly appreciate her help. More

After some issues making first contact, I had a pretty great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my great initial impression with BMW of Sudbury and within a day made my way down and completed purchase of a new M440i. However - I still don't have my vehicle a week later and have no idea when I will receive it. As an out of state resident (New Hampshire) - the car delivery process from Mass usually requires a trip to the local town hall from a representative of the dealership. I was aware of and familiar with this process from previous car purchases in Mass. It is about a 50 minute drive from the dealership to my town hall which is not nothing - but also it is probably the closest/second closest possible NH town from their dealership (40 minutes driving in Mass, 10 in NH). After promptly providing all additional information that the dealership needed, I waited 4 total days and 2 business days without hearing anything. It took reaching out to the GM to hear from someone and even then just a vague "we are trying to find someone to facilitate delivery on Wed/Thursday fi possible". After that - radio silence for another day and a half before reaching someone who said they would look into it in the morning and then nothing. It's now been a week since signing the final paperwork and not only do I still not have my car - I don't have a date scheduled or even a time frame. This will have to occur during business hours and something I will have to schedule around work and they are not interested. Seems that once you sign the paperwork and the sale is official - you, the customer - no longer matter. More

Really enjoyed working with Jack. He is passionate about BMW and very knowledgeable about the vehicles. He took ample time to explain all features. I never felt rushed. Jack answered He is passionate about BMW and very knowledgeable about the vehicles. He took ample time to explain all features. I never felt rushed. Jack answered every question, very professional. He was quick to respond to text messages, always available and made the car buying experience a pleasant one. More

Cassie Bell was a brilliant sales person on our recent lease of the 2024 iX50. She was very informed about the product. She was transparent about the lease/buy options. She did not play games with the neg lease of the 2024 iX50. She was very informed about the product. She was transparent about the lease/buy options. She did not play games with the negotiation. She listened to what our family needed and solved for those objectives - not hers or the dealers. And she was very proactive with communication. Overall, five star experience with Cassie - and we will be going back to her for our next BMW. More

Car was serviced no issues washed and ready I less than 45min A plus no complain 45min A plus no complain More

Awesome buying experience across the board! Connor Levine, Manny D'Ambroso & Joseph D'Alfonso worked together to achieve my successful purchase of a JWC MINI. These guys went above and beyond t Connor Levine, Manny D'Ambroso & Joseph D'Alfonso worked together to achieve my successful purchase of a JWC MINI. These guys went above and beyond to get the deal done...and also recommended CHIPS TRANSPORT as a car carrier. I highly recommend this dream team to GET IT DONE! Thanks to Herb Chambers..you made my new addition to the family possible! More

I am very disappointed in the service and in this dealership's treatment of me as a customer. dealership's treatment of me as a customer. More

Enjoyable experience from initial call to service department, worked with a very knowledgeable and very professional service coordinator. Appreciated the video review of findings, recommendations an department, worked with a very knowledgeable and very professional service coordinator. Appreciated the video review of findings, recommendations and cost. Maura Lee recapped the entire scope and coordinated thru to delivery of my vehicle More