Herb Chambers BMW of Sudbury

Always a pleasure to work with the folks at BMW of Sudbury, and Chelsie was wonderful: professional, personable and knowledgeable. She worked to make sure that we could find the perfect BMW for my nee Sudbury, and Chelsie was wonderful: professional, personable and knowledgeable. She worked to make sure that we could find the perfect BMW for my needs, and has followed through on all of her promises. A great sales rep and one that BMW should be proud to have working for them. In addition, Charlie Karkaetedes, the new car Sales Manager, with whom I've had had the pleasure to work with before, went above and beyond to facilitate my purchase. I could not have asked for a better service. Charlie is the reason that I came back to Sudbury BMW for our fourth BMW. And last, but not least, Joshua Kem was great to work with. He was extremely patient and helpful in taking my though the finance options and optional coverages. He made it as painless as possible and was also a pleasure to work with. You should be very proud of this sales team at BMW of Sudbury. I most highly recommend them and thank them for their time and help, and I continue to come back for a reason: people like Charlie, Chelsie and Josh. Thank you to all three! More

Super service! Thanks so much Maurah Lee for your kindness, timeliness and efficiency! Great work! Thanks so much Maurah Lee for your kindness, timeliness and efficiency! Great work! More

Started off a little rocky but Elmin was able to save the day and help me out tremendously. day and help me out tremendously. More

Very customer friendly. Accommodating and helpful. Especially when they do a 45 point check and report back. Accommodating and helpful. Especially when they do a 45 point check and report back. More

The entire team at Herb Chambers BMW made my experience yet again one in which I really felt like a valued customer. Chris as the sales manager helped to structure a deal for me given a very unique sit yet again one in which I really felt like a valued customer. Chris as the sales manager helped to structure a deal for me given a very unique situation. He understood my needs and concerns and worked to get us both to a “happy place.” Then Joe the Business Manager got involved and he was absolutely wonderful. He was not pushy, he was very honest about the products and services they could offer. He looked at different extended warranty companies and helped me to get a set of products that I wanted and that didn’t break the bank. He was an all around team player. Ray was my salesman through the process. He helped me to setup delivery of the car. He had it all prepared and spotless. All the accessories I was promised were in the vehicle for us and the delivery was detailed and very informative. Thank you to the entire team including Stephanie who fielded tons of my calls over this process and got me to the correct person. In person she always has a smile on her face. More

Just had a great service experience. Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in t Service advisor, Edward and everyone else I dealt with were pleasant, efficient , knowledgeable and did all they could to to minimize any hassle in the service and loaner car experience. B Whitney More

We went to BMW of Sudbury because one of our friends had a positive experience here. We are glad we did. Other dealers were not as enthusiastic/knowledgeable about their products as this dealership. They he a positive experience here. We are glad we did. Other dealers were not as enthusiastic/knowledgeable about their products as this dealership. They helped us design and order our first BMW. More

Very helpful, first class service, very thorough, nice facilities. Wish the reception staff would smile more, or at least once, but they are helpful otherwise. facilities. Wish the reception staff would smile more, or at least once, but they are helpful otherwise. More

After buying 2 cars (2018 X5, 2021 X3) at Herb Chambers of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and r of Subury and having both cars faithfully serviced there per warranty recommendations, I am faced with the challenge of finding a fair reliable and reasonable BMW service provider. My issues are having costly, unnecessary and unauthorized service performed, getting invoices sent via email for service costing over $12,000, without any discussions with service techs or service reps. In addition, being expected to accept all recommended work and per newly implemented payment terms and policy required to pay on line prior to picking up my car. Fortunately, Robert Cohoon, Service Mgr. interceded (by exception) due to my dissatisfaction with a newly hired service rep and helped me avoid the very worst service experience of my 51 years of driving BMW's (having purchased my first 2002 in 1972). In all my years of business experience and in dealing with BMW dealers dating back Foreign Motors BMW of Boston, started by Tom Mix, I have never seen such unacceptable business practices. Like the "loaners" but need to move on! Steve Wentzell BMW owner since '72 More

The customer service at Herb Chambers is top notch! I won’t shop anywhere else! I won’t shop anywhere else! More