Herb Chambers BMW of Sudbury

Vince was a fantastic salesperson and did a great job explaining the car, going through the details, and being an "expert" on the vehicle and options. A doctorate in BMW... :). And a nice style of he explaining the car, going through the details, and being an "expert" on the vehicle and options. A doctorate in BMW... :). And a nice style of helpfulness. More

Terrible experience. Many promises made but follow through was poor. Felt like as soon as the check was cashed service went down the drain. Frustrating - will not buy her Many promises made but follow through was poor. Felt like as soon as the check was cashed service went down the drain. Frustrating - will not buy here again. More

Spotted a 5 series in their parking lot that caught my attention , Beautiful 540 arctic blue with cognac interior. And the came Henry to help me out and test drive it ; main features were shown immediatel attention , Beautiful 540 arctic blue with cognac interior. And the came Henry to help me out and test drive it ; main features were shown immediately .. he knew the car in and out .. the final price .. no worries , everything went smooth .. including the manager and.. the icing on the cake .. right before Christmas .. Santa baby .. down the chimney tonite🤙🍷 More

Great experience working with Jeremy, my service advisor. He made helpful suggestions and no pressure. He made helpful suggestions and no pressure. More

I had a great service experience with Alisha. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. More

Called me and cancelled appt. And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. L And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. Looked out the window and saw my car just sitting there. Apparently it had been done for awhile but nobody bothered to tell me. Cost was outrageous. People not very friendly. Overall, very bad experience and won’t use this dealer again. More

Jeremy, my service advisor was extremely helpful and his customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! More

Had my car towed to BMW of Sudbury because it wouldn't go in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 in drive. BMW didn't bother to call me because they hadn't realized that the car had arrived and hadn't looked at it. Told me they might get to it 4 days later. They did look at the next day though and quoted over $1000 for what should be a warranty issue. I approved the work, but next Wednesday they still hadn't started on it. No loaner cars, and they stopped answering their phones. I think this is by far the worst dealer experience we've had across Lexus, BMW, Honda and Toyota. More

Mr. Jack O'Donovan is an amazing representative. He is professional and has deep knowledge about all models and features of vehicles and gives decent advice in shoes of customers. More importantly, he wa professional and has deep knowledge about all models and features of vehicles and gives decent advice in shoes of customers. More importantly, he was super responsive no matter to text messages, phone calls, or emails, and gave first time updates about stocks and orders. He even talked with us by using a lot of his after work time. We very appreciate his service and would highly recommend Jack and the dealership. More

I had a very positive service experience with Alisha at Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Sat Herb Chambers, from the explanation of cost of services, to the services performed themselves, including the car wash, to the wait time on a busy Saturday afternoon. The video inspection of the vehicle and the contactless checkout process were added bonuses. I would recommend BMW of Sudbury for service. More