Herb Chambers BMW of Sudbury

Professional team from beginning to end. Chelsea and everyone at BMW Suudbury made the process easy. Chelsea and everyone at BMW Suudbury made the process easy. More

Waited 2 hours for an oil change. They tried to “upsell” me on the need for the tires to be rotated and aligned at 9,000 miles! 😩 Declined. Once completed, I had to drive the car o They tried to “upsell” me on the need for the tires to be rotated and aligned at 9,000 miles! 😩 Declined. Once completed, I had to drive the car out of the service garage instead of them driving the car out front for me. In the future, I will go back to the BMW in Newport, RI. They understand service and even bring a loaner up to our condo in Bristol, RI and return the car when finished. I don’t plan to come back to Sudbury BMW. It was a disappointing experience. More

Our service tech was very helpful and explained everything that needed to be done. All the work was done in a timely manner. everything that needed to be done. All the work was done in a timely manner. More

I bought my first car at BMW, couldn’t be more satisfied. Chelsie was great! Chelsie was great! More

Nice and very organized place to go ,employees friendly and they explain and ask everything about your car needs and they explain and ask everything about your car needs More

Awful customer service experience. Car was in for repair work under warranty, took 2 weeks to complete. The complete lack of communication was the biggest issue, had to constantly call Car was in for repair work under warranty, took 2 weeks to complete. The complete lack of communication was the biggest issue, had to constantly call to find out any updates. Would leave messages for a call back but never get one. Finally went to pick the car up this morning after calling to confirm it was ready and when I got there was informed it actually wasn’t ready and would be another 4 to 5 hours. Not one apology from anyone, service advisor didn’t even close out the service with me. The buying experience at this dealership wasn’t much better. Avoid if possible! More

Service at BMW of Sudbury and Boston is excellent and the staff is professional and authentically friendly. Robert J Cohoon at Sudbury is knowledgeable and efficient. John, head of parts at Boston is super staff is professional and authentically friendly. Robert J Cohoon at Sudbury is knowledgeable and efficient. John, head of parts at Boston is super knowledgeable, accommodating, helpful and thoughtful. More

Fast and efficient, ready to take the vehicle on time and turned it around quickly. Washed as well, which my wife appreciated. turned it around quickly. Washed as well, which my wife appreciated. More

I placed an order for a new car with Jack and he was a true pleasure to work with throughout. He was extremely patient and helpful in allowing me to test drive various vehicles, kept me informed (and exci true pleasure to work with throughout. He was extremely patient and helpful in allowing me to test drive various vehicles, kept me informed (and excited) as the delivery date approached, and was always quick to respond to any questions that came up. BMW Genius Dipesh was also a great help on delivery day. I'd highly recommend Jack, Dipesh and the team at BMW Sudbury. More

Great experience. Strong communication through the process. Pleasure to do business with Jack / BMW Sudbury. Strong communication through the process. Pleasure to do business with Jack / BMW Sudbury. More