Herb Chambers BMW of Sudbury

The process was smooth start to finish. Vaseem was easy to work with and I would love to do business with him again. Vaseem was easy to work with and I would love to do business with him again. More

Despite employee absences due to Covid, this dealership kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous kept me informed as to the status of the car and worked hard to meet my deadline successfully. They were efficient, reliable, on-time, and courteous. My rental was available at the specified time and I had no difficulty checking it out. I highly recommend getting service at this dealership; it is the best in the Boston area and worth every minute of the drive to get there. Besides, who doesn't want the chance to drive a BMW! More

Experience with Chelsie was awesome! Very professional. She made the car buying process easy. Very friendly and answered questions I had quickly. Very professional. She made the car buying process easy. Very friendly and answered questions I had quickly. More

Vince was a fantastic salesperson and did a great job explaining the car, going through the details, and being an "expert" on the vehicle and options. A doctorate in BMW... :). And a nice style of he explaining the car, going through the details, and being an "expert" on the vehicle and options. A doctorate in BMW... :). And a nice style of helpfulness. More

Terrible experience. Many promises made but follow through was poor. Felt like as soon as the check was cashed service went down the drain. Frustrating - will not buy her Many promises made but follow through was poor. Felt like as soon as the check was cashed service went down the drain. Frustrating - will not buy here again. More

Spotted a 5 series in their parking lot that caught my attention , Beautiful 540 arctic blue with cognac interior. And the came Henry to help me out and test drive it ; main features were shown immediatel attention , Beautiful 540 arctic blue with cognac interior. And the came Henry to help me out and test drive it ; main features were shown immediately .. he knew the car in and out .. the final price .. no worries , everything went smooth .. including the manager and.. the icing on the cake .. right before Christmas .. Santa baby .. down the chimney tonite🤙🍷 More

Great experience working with Jeremy, my service advisor. He made helpful suggestions and no pressure. He made helpful suggestions and no pressure. More

I had a great service experience with Alisha. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. Very professional and I'm particularly impressed with the online/text process during the service and the contactless checkout. More

Called me and cancelled appt. And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. L And asked me to reschedule. I did and the guy didn’t actually book it causing confusion. Waited 3 hours for an oil change when was told 60-90 mins. Looked out the window and saw my car just sitting there. Apparently it had been done for awhile but nobody bothered to tell me. Cost was outrageous. People not very friendly. Overall, very bad experience and won’t use this dealer again. More

Jeremy, my service advisor was extremely helpful and his customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! customer service was top notch. Any questions I had he answered in a timely manner and he helped me get my car repaired as quickly as possible! More