Herb Chambers BMW of Sudbury

During every maintenance visit I know exactly what is happening with my car. I received video of the underside carriage explaining what is needed or not needed to repair the vehicle. Laura updated me as happening with my car. I received video of the underside carriage explaining what is needed or not needed to repair the vehicle. Laura updated me as to how long it would take. More

Jack was great to work with! He and the team helped me to get to the price I was hoping for. Jack knew the car inside and out and made me feel super comfortable with the purchase He and the team helped me to get to the price I was hoping for. Jack knew the car inside and out and made me feel super comfortable with the purchase. Great guy and a real professional! More

My issue was taken care of. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. The service advisor set good expectations and provided timely and relevant updates. Great experience overall. More

Breanna is a gem! She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the c She is very detailed, professional and knowledgeable. She is a delight to work with and she made every effort to ensure I knew how to program the computer for my needs. More

Very pleased with the entire process from beginning to driveway drop off. My salesman Jack and my finance guy Mustafah made what could possibly be a stressful situation, a straight forward pleasure. Look driveway drop off. My salesman Jack and my finance guy Mustafah made what could possibly be a stressful situation, a straight forward pleasure. Look forward to doing business with them again in the future. More

The staff at Herb Chambers, Sudbury is very knowledgeable, professional and they really know their cars. It was a pleasure working with Jack O’Donovan. He knows the cars features and was able knowledgeable, professional and they really know their cars. It was a pleasure working with Jack O’Donovan. He knows the cars features and was able to help me arrive at the right purchase. I really respect his advice and I feel great about the car buying process at Herb Cambers because of Jack, Sherrad in Finance, and Simon the tech genius. Excellent work! More

Does good work but always feel like I’ve been squeezed for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. for extra $. Advisor was heavy handed and uncompromising with me even though I service five cars exclusively at their dealership. More

Travis at BMW of Sudbury continues to be a great service advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going advisor to work with when my car goes in for its service appointments. He answers all of my questions and makes sure I fully understand what is going on with my car and if issues arise I am informed as how they are going to be addressed. I continue to be pleased with the care and maintenance my car has received at BMW of Sudbury. More

Yes and no on recommending the dealership. SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was th SERVICE IS A SOLID 10 stars. But the dealership? Needs improvement. Some things are GREAT others have not been as hot as they were when Pranav was the GM. For starters, the sales reps aren't as good as they used to be. Robert is gone I think, but also the make up for my hassles he had offered (long story on that) disappeared with him at least that is what Naisha told me... (the little brat). The service department has had turnover. Brian was THE best service tech, but Olay, Chavin (gone) and now Laura, have all been fantastic. Really knowledgeable and do try to help out as much as they can. Service Techs? 100 A+ stars, particularly if you are lucky enough to get Bryon Solomont - EXCEPTIONAL. Timely comms, detailed, easy to understand. Now, booking your service? There is this ONE woman, who singlehandedly would knock the review to -10 stars, Naisha? I think her name is Naisha. She gets 5 stars on the unpleasant scale, 5 stars on the fails customer service and 5 stars on the unpersonable with 22 stars for bad attitude and unfriendliness (and I am a Puertorrican mom! My sons would never survive a second with the nasty attitude. I would love to give this dealership 5 stars again, but when I go back to my first X3 trade-in (a 2010 traded for another X3), then I got an X1, then traded that for ANOTHER X3, my husband bought a car, 2 of my bff's got BMW's ditching Mercedes (they fell in LOVE with the dealer and Pranav the previous GM), then another X3 and now my beautiful X4 that came with baggage and a sleazy sales person who is no longer there. The service Deptartment is 5+stars. The dealership? Needs to work on their bedside customer service manners again. Not what it used to be. I hope my next car will be an X6! More

I had to wait 30 minutes to check in despite arriving early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whet early for a 730am appointment and I did not receive a call back on status of my vehicle until 445pm. In addition the dealership was not clear on whether my brake repair was covered in my extended warranty and what i should do if I continue to have issues with my brakes which are very loud More