Herb Chambers BMW of Sudbury

I recently brought my car in and it was and Nick excellent mechanic! His attention to detail, clear communication, and genuine courtesy made the whole experience smooth and stress-free. I Highly rec excellent mechanic! His attention to detail, clear communication, and genuine courtesy made the whole experience smooth and stress-free. I Highly recommend! More

Yordanys, is very professional and an asset to the company. His experience and expertise shines through. We appreciate his kindness. Thank you! company. His experience and expertise shines through. We appreciate his kindness. Thank you! More

Very good waiting room. Quick, reliable and courteous service. Performed services as promised and as quoted. Quick, reliable and courteous service. Performed services as promised and as quoted. More

I picked this dealership due to the quality of the service department. They continue to be provide high quality positive experience. service department. They continue to be provide high quality positive experience. More

Fast service and commitment to customer service. Leanne did a fantastic job checking in with me, and ensuring I understood everything that needed to be done and letting me know when the car was rea Leanne did a fantastic job checking in with me, and ensuring I understood everything that needed to be done and letting me know when the car was ready. More

I was able to call service on a Sat and told to take the SUV over the same day for an issue. SUV over the same day for an issue. More

There was a recall on my car and I set up this appt well in advance. I also requested a loaner car. It took nearly 40 mins to drop off my car and get the loaner. That was completely unacceptable. My service in advance. I also requested a loaner car. It took nearly 40 mins to drop off my car and get the loaner. That was completely unacceptable. My service advisor, Abdul, gave me his contact info and Nikolas texted me his contact info. Several hours later I tried calling to see if my car was ready. No one answered-EVER. I left multiple messages for Abdul and he never got back to me (still hasn’t). I was told by a sales person that Nikolas was out for the day-so evidently the text from him was automated and meant nothing. I called 5 times between 3-6pm (the dealership closes at 7pm). I couldn’t get thru to service at all. I finally reached someone in Sales, who said she couldn’t leave her desk. No one ever returned my call. I got a text at 6:20pm from Karen Peterson saying my car was ready. I think this was the WORST experience I’ve ever had with a dealer. They all give you their contact info but you can’t reach anyone there. Unless of course you want to buy a car. More

Steven always goes above and beyond to offer me the best experience every time. I would recommend him to anyone asking where to go for service! Maybe even offer him a raise :D experience every time. I would recommend him to anyone asking where to go for service! Maybe even offer him a raise :D More

Pleasant, prompt, accurate service. I loved the combination of texts and emailed receipts to keep me abreast of what was going on with my car's status in real time. I didn't have to cha I loved the combination of texts and emailed receipts to keep me abreast of what was going on with my car's status in real time. I didn't have to chase Steve down for information. More