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Herb Chambers BMW of Sudbury

Sudbury, MA

4.6
2,285 Reviews
Why Buy Here – Top reasons to purchase from BMW of Sudbury 1. State of the art facilities to better serve you, our customer. Our building features a 15 car showroom, 6 car exterior delivery canopy, three-lane drive-in service reception area with 30 service bays, a full detailing center, and a car wash. While you’re here please enjoy the vast amenities provided for you: FREE Wi-Fi, Children’s Play Room, Business Center, Fireplace Lounge, Cappuccino Bar, and Flat Screen TV’s. 2. New Vehicle Selection We have the largest selection of BMW models in New England. 3. Pre-Owned Vehicle Selection Access to over 2,000 Pre-Owned vehicles of every make and model within the Herb Chambers Company. 4. Experience With over 20 years in the car business, there's no one in New England or perhaps the whole country who can offer you more as a sales and service customer. 5. Ordered to Your Specifications Having trouble finding the perfect BMW? Custom order a new BMW to your exact specifications! Our trained sales staff can assist in designing your BMW the way you want it. 6. Service Loaner Vehicle Program When you purchased a New or Pre-Owned BMW from BMW of Sudbury, we will provide a Loaner Vehicle for scheduled service appointments. We also provide pickup and drop-off service if you cannot make it in. 7. Factory Trained Professionals Being a Certified BMW Center, BMW of Sudbury is fully trained to assist you in understanding your BMW vehicle. 8. We are here for you BMW of Sudbury is open 7 days a week. Open early and late throughout the week BMW of Sudbury is there for your often hectic schedule. Located on Route 20 between Route 495 and 128/95, BMW of Sudbury is easily reached from almost any location from Boston to Worcester within an hour. 9. Award Winning Customer Satisfaction An award winning dealership in customer satisfaction, BMW of Sudbury is ready to assist you with a friendly and courteous no hassle sta
Contact Dealership

128 Boston Post Rd

Sudbury, MA

01776

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Showing 1,043 service reviews

July 02, 2026

The service at BMW Sudbury proves again and again how bad they are. Some associates have no manner how to talk to guests. My associate started with a very rude tone from the beginning (MP). And for no reason More

by rk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
My Phan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2026 -

Herb Chambers BMW of Sudbury responded

RK, We appreciate you choosing BMW of Sudbury for your service needs. As a guest of our service department, we hope you understand that there is a charge for diagnostics since our technicians must take time away from their regularly scheduled work to evaluate and recommend repairs. Since your vehicle had multiple diagnostic issues, we made an effort to mitigate those costs. If you would like to reconnect with us to move forward with those diagnostics and repairs we would be happy to assist you. Please reach out to me at 877-203-5102 to discuss further. Sean King, General Manager

Jul 07, 2026 -

rk responded

Sean, I am not even talking about the last repair- that was done very unprofessionally. Because BMW had issued a recall/ free fix for that problem but your dealership charged me on the pretext that I dropped water on the seat. Which is not true. However, I ended up paying $800 for diagnostics and I did not get the problem fixed because the dealership was asking for $1500. In the last visit (last week, a years or so after the last repair), this topic came up and the associate mentioned that I did not pay anything for the diagnosis. I told her, please check records- I did pay $800 for it. I even tried to back off that topic and talk about the current problems with my car to make a fresh start but she seemed very very rude. I walked off because she was very disrespectful. Your loss was Tulley's gain.

June 22, 2026

My experience with Herb Chambers BMW has always been a pleasant one. I find their staff knowledgeable and very helpful. If I may reference 2 employees by name Karen the Service Manager and My a Service Ad More

by mkws581
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2026 -

Herb Chambers BMW of Sudbury responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

June 20, 2026

Pete is absolutely top of the line. Found him via a strong recommendation from a senior Herb Chambers corporate exec who had originally hired him and whose recommendation was spot on. More

by Brooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2026 -

Herb Chambers BMW of Sudbury responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

May 07, 2026

we had a problem with our rear camera. They took care of us right away gave us a loaner car. Jessica was wonderful. More

by pamwadsworth62
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jessica
May 08, 2026 -

Herb Chambers BMW of Sudbury responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 23, 2026

New Renovation is a great improvement for waiting for your. Service was attentive. Giving uber rides when needed and a weekend loaner car. Fingers crossed the tech issue is finally resolved. More

by ehbudd
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2026

New to the area and Jessica made my appointment as personable as my last appointment in CT More

by Vu
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jessica Buckley
Apr 25, 2026 -

Herb Chambers BMW of Sudbury responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 20, 2026

Very professional staff. Very knowledgeable about car issues. Uber ride to my office was on time. More

by htrilleras
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Brooks
Apr 24, 2026 -

Herb Chambers BMW of Sudbury responded

htrilleras, thank you for taking the time to leave us this positive review! Have a wonderful day!

April 17, 2026

Problem identified. Peter was exceptionally competent and helpful. The only issue was that the necessary repairs took 4 hours. More

by richardlcurtismd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2026 -

Herb Chambers BMW of Sudbury responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

April 13, 2026

easy to schedule, and prompt compete service. highly recomended . I have purchaced 7 BMWs from this dealership and will continue More

by mike
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Edward Painter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2026 -

Herb Chambers BMW of Sudbury responded

Hi, thank you for taking the time to rate us! You really made our day today.

April 09, 2026

The guys at bmw Sudbury are great. I brought my car in for an oil change and they had me out in a short period of time, were very friendly and made the entire experience as easy as pos More

by Missrachel617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Jervinis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2026 -

Herb Chambers BMW of Sudbury responded

Hi, thank you for your review! Happy motoring!

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