Herb Chambers BMW of Sudbury - Service Center

It was my pleasure to visit Chambers BMW services of Sudbury Thank you Peter Jervinis and stuff for great work I am 100 % satisfied Nice work! Sudbury Thank you Peter Jervinis and stuff for great work I am 100 % satisfied Nice work! More

My was of great assistance and made the experience effortless She went the extra mile to answer my questions effortless She went the extra mile to answer my questions More

Excellent, prompt service. Easy and comfortable to wait onsite for about an hour. Appreciate the video from the mechanic of his walkthrough. Easy and comfortable to wait onsite for about an hour. Appreciate the video from the mechanic of his walkthrough. More

Just bought car end of November said brakes were new, put 8k on the car and now they said I need new brakes and it’s on me. 8k on the car and now they said I need new brakes and it’s on me. More

Vadim Khalapov - GREAT service advisor. Kept me updated on progress of service and that all was in warranty. Kept me updated on progress of service and that all was in warranty. More

Vadim - excellent service advisor. East to work with and very knowledgeable and responsive. Well done, Vadim! East to work with and very knowledgeable and responsive. Well done, Vadim! More

My service advisor was fantastic. I could not have asked for more. Peter helped me in every area and worked with me to make sure my car is tuned up and fixed up just right I couldn’t I could not have asked for more. Peter helped me in every area and worked with me to make sure my car is tuned up and fixed up just right I couldn’t be happier. Thank you. More

Very happy with service and attention to detail. I have been using this dealership for several years and had no reason to complain; highly recommended I have been using this dealership for several years and had no reason to complain; highly recommended More

This dealer shortened the waiting time for services a lot and the service person treated customers with respect. and the service person treated customers with respect. More

Went in with a very specific issue that needed attention. After waiting for about 45 minutes, the service advisor, Steve, tries to upsell us an oil (done recently) and tells us it’s in our best interest if w After waiting for about 45 minutes, the service advisor, Steve, tries to upsell us an oil (done recently) and tells us it’s in our best interest if we have a very detailed diagnostic inspection, i.e., looking at our brakes, etc. After informing him that we were there specifically for one issue only, he still tried to pressure us. After $229 for the initial “diagnostic“ Inspection of our car, Steve felt confident that the issue was potentially resolved. Steve did tell us, however, that if the problem occurred, to reach out to him so they could do some further diagnostic testing. Shortly after leaving returning home, we realize that the issue we went to get fixed, was still problematic. I immediately called The service department three times, only to get no answer. I finally called the main switchboard asking if they would find Steve for me. The receptionist came back stating that Steve was busy helping out someone in sales, but that he would call me back within 5 to 10 minutes. Needless to say, Steve never returned my call. When I called the dealership back, I was told that Steve had left for the day But they would get a message to him and have him call me the following day. I never heard from Steve. I did however get an email from him the next day telling me that I would be getting a survey from BMW and would appreciate giving a five star review. He did mention that if I felt I was give a five star review, that I should reach out to him beforehand. I don’t know, maybe after two messages asking for him to call me should suffice. We came away from this experience, feeling that the dealership made a quick $229 and not resolving our issue. I have no desire to return and would tell you to seek service from another BMW dealership. Do better BMW of Sudbury! More