Herb Chambers BMW of Sudbury - Service Center
Sudbury, MA
945 Reviews of Herb Chambers BMW of Sudbury - Service Center
Travis was great to work. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. The only question I had was on the final invoice: I received the final price, but not a breakdown of parts, labor, etc. More
Travis was a great service advisor. He was able to keep me updated about my vehicle. He was able to keep me updated about my vehicle. More
I dropped my new X5 50e ( which I purchased at this dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. I called at 4 pm. No response and went to pick up the car and found that nothing had been done. Worst service ever. This is the 4th of terrible service. I won’t go there ever again. I now have to take it somewhere else to be serviced. More
Nikolas Gomes is excellent advisor. Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous two visits for which I wasn’t given option to rate. Both those occasions wait times were longer and service was poor. More
It appears there are a number of new service folks. Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikol Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikolas found me in waiting area, again big smile and greeting. He answered my questions with polite and professional regard, and advised me of a number of options going forward....He even convinced me to have a courtesy car wash, that was outstanding. More
I brought my car in for servicing and diagnosis of the parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW of Sudbury. My was informative, patient and explained very thing clearly. And she is extremely knowledgeable about the repair options. More
Very good service thank you Yordanys for you Patients make sure everything is done properly make sure everything is done properly More
The service was good and smooth. The status of the diagnosis was updated and the issue was solved. The status of the diagnosis was updated and the issue was solved. More
Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus professional and very helpful could not ask for more A plus More