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Herb Chambers BMW of Sudbury - Service Center

Sudbury, MA

4.5
945 Reviews

945 Reviews of Herb Chambers BMW of Sudbury - Service Center

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May 25, 2025

Travis was great to work. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. More

by jeichelburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
May 26, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Jei, thank you for the feedback! We're glad to hear Travis provided thorough service and clear communication at Herb Chambers BMW of Sudbury. We apologize for any confusion regarding the invoice details; please feel free to reach out, and we'll be happy to assist further.

May 25, 2025

Travis was a great service advisor. He was able to keep me updated about my vehicle. More

by joshualee2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Herb Chambers BMW of Sudbury responded

Hi Joshua! Thank you for leaving us this five-star review and for your kind words for Travis from our service team at Herb Chambers BMW of Sudbury! We'll see you next time!

May 25, 2025

I dropped my new X5 50e ( which I purchased at this dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. More

by tchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Breanna Camire
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Herb Chambers BMW of Sudbury responded

It's disheartening to hear about your experience with the service on your X5 50e. We strive for timely and effective communication, so it's concerning that we fell short here. I apologize for any inconvenience this has caused you, and I'd like to address these issues directly if you're open to it. Please feel free to reach out at your convenience. Thank you, Sean King - General Manager - sking@herbchambers.com

May 24, 2025

Nikolas Gomes is excellent advisor. Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous More

by RSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025

It appears there are a number of new service folks. Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikol More

by wesupinski
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas Gomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that Nikolas and the team at Herb Chambers BMW of Sudbury provided you with such attentive service. It's great to know your questions were answered professionally and that you enjoyed the courtesy car wash! Thanks for sharing your experience!

May 21, 2025

I brought my car in for servicing and diagnosis of the parking assist failure. My Phan was my service advisor. She was the best advisor I have known in more than 10 years of working with Herb Chambers BMW More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My Phan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Herb Chambers BMW of Sudbury responded

Ken, we're delighted to hear that My provided such exceptional service during your visit at Herb Chambers BMW of Sudbury. Thank you for sharing your experience and trusting us with your vehicle needs!

May 17, 2025

Very good service thank you Yordanys for you Patients make sure everything is done properly More

by Angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yordanys Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Herb Chambers BMW of Sudbury responded

Angel, we're happy to hear Yordanys & the team provided you with excellent service! Thanks for visiting Herb Chambers BMW of Sudbury and please don't hesitate to reach out if we can assist you again in the future!

May 15, 2025

The service was good and smooth. The status of the diagnosis was updated and the issue was solved. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Breanna Camire
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Herb Chambers BMW of Sudbury responded

Steve, So happy to hear that! Thanks for the amazing five-star review! - Herb Chambers BMW of Sudbury

May 10, 2025

Much better visit this time. Nick and the cute Asian chick did a great job More

by wbaldelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikolas
May 13, 2025 -

Herb Chambers BMW of Sudbury responded

Thank you for visiting Nick & the team here at Herb Chambers BMW of Sudbury!

May 04, 2025

Services were quickly car was washed service advisor was professional and very helpful could not ask for more A plus More

by mdb51599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Ewen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Albertian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Herb Chambers BMW of Sudbury responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers BMW of Sudbury! It's great to know the service was efficient and professional. Thank you for your feedback, and we look forward to serving you again! Safe travels!

May 05, 2025 -

mdb51599 responded

Service is perfect no issues

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