Herb Chambers BMW of Sudbury - Service Center

Service was awful. My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 trie My X5 was towed in on a Monday. I called at 3:30pm that Monday because I had not heard from anyone (and I ended up calling Sales because after 4 tries no one would answer the Service line). They said they had received my car but service manager had left for the day...so I guess he wasn't planning to contact me at all. By 1pm the next day I still heard nothing so I called again and was told my service manager was out for a few days...I guess I was just supposed to wait until he returned? Again, no one answered the phone in Service so the operator put me through to the Manager. She was helpful but no one had noted why the car was towed in so they hadn't even looked at the main problem. I had to call her by noon the next day (Wednesday) because still no one had reached out. She called me back after talking to someone and gave me an overview. Ultimately I got my car back on Thursday without a service person reaching out to me ONCE and having to call Sales and/or the operator to get someone on the phone every time I called to get an update. I actually told my girlfriend who was buying an X5 to consider the Boston or Norwood dealer because this was ridiculous service. More

I had an excellent service experience, everything was done promptly.. My advisor Yordanys was very professional and helpful. An excellent listener! done promptly.. My advisor Yordanys was very professional and helpful. An excellent listener! More

I always enjoy working with Yordanys. He is helpful through the entire process. I look forward to working with him in the future. I He is helpful through the entire process. I look forward to working with him in the future. I More

SLOW service and NO COMMUNICATION! I dropped my X3M for a scheduled oil change at 10:30 am. Never heard a word back. Tried calling the service department every half hour until 5:30. No I dropped my X3M for a scheduled oil change at 10:30 am. Never heard a word back. Tried calling the service department every half hour until 5:30. No one answered, or returned my call when I left a message. Finally called main number and asked for general manager and was transferred several times until I got the service department, who told me extensive work was being done on my car, including a recall. WHAT?!?! “Oh”, they said, “wrong car. Yours should be done soon” SOON?!?!?! I dropped it off at 10:30 am for a scheduled oil change More

I love my X5 but hate to write this review. Somebody called me few days ago saying that your vehicle service is long due and rear brake pad needs to change. I gave my X5 for service in last Oc Somebody called me few days ago saying that your vehicle service is long due and rear brake pad needs to change. I gave my X5 for service in last October, as per the invoice, these were done and I paid $7000.29. The next day morning of my car service I noticed the the car status saying service due and brake pad needs to change. They charged me without doing the service. The invoice also had note: IF FOR ANY REASON YOU FEEL THE SERVICE VISIT WAS ANYTHING LESS THAN "TRULY EXCEPTIONAL" PLEASE CONTACT ME DIRECTLY, MICHEAL ALBERTIAN SERVICE DIRECTOR AT (508)458-1745 OR EMAIL AT MALBARTIAN@HERBCHAMBERS.COM. I texted/emailed/called him as well as the service advisor (I don't know the name) and no action. These are mere words to fool the people. This was my turn, coming soon for others. If my problem was solved, you wouldn't have seen this review. More

Service is excellent and my service advisor was great and the process very smooth from beginning to end! the process very smooth from beginning to end! More

Highly organized, timely and accurate communication, spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. spacious and clean waiting areas, very knowledgeable service adviser and service on vehicle completed on time exactly to the work order. More

It was an easy drop off and pick up. And the work was done in a few hours. Thanks And the work was done in a few hours. Thanks More

Thank you so much for your excellent service. You squeezed me in the early morning and had my car ready in the afternoon. Not only that but you called and paid for an uber to take me home after You squeezed me in the early morning and had my car ready in the afternoon. Not only that but you called and paid for an uber to take me home after my drop off. Wow! That's what I call good service. Thank you. Susan More

Travis E. as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers as my service advisor has been very patient with my many questions on the service process of my BMW x3 /year 2021 which I purchased at Herb Chambers BMW of Sudbury in 2021. Also I have been very satisfied with the loaner and car wash and interior vacuuming every time I bring the car for its annual maintenance, Herb Chambers Dealerships have a good reputation with service and customer service from my experience. More