Herb Chambers BMW of Sudbury - Service Center

Went in with a very specific issue that needed attention. After waiting for about 45 minutes, the service advisor, Steve, tries to upsell us an oil (done recently) and tells us it’s in our best interest if w After waiting for about 45 minutes, the service advisor, Steve, tries to upsell us an oil (done recently) and tells us it’s in our best interest if we have a very detailed diagnostic inspection, i.e., looking at our brakes, etc. After informing him that we were there specifically for one issue only, he still tried to pressure us. After $229 for the initial “diagnostic“ Inspection of our car, Steve felt confident that the issue was potentially resolved. Steve did tell us, however, that if the problem occurred, to reach out to him so they could do some further diagnostic testing. Shortly after leaving returning home, we realize that the issue we went to get fixed, was still problematic. I immediately called The service department three times, only to get no answer. I finally called the main switchboard asking if they would find Steve for me. The receptionist came back stating that Steve was busy helping out someone in sales, but that he would call me back within 5 to 10 minutes. Needless to say, Steve never returned my call. When I called the dealership back, I was told that Steve had left for the day But they would get a message to him and have him call me the following day. I never heard from Steve. I did however get an email from him the next day telling me that I would be getting a survey from BMW and would appreciate giving a five star review. He did mention that if I felt I was give a five star review, that I should reach out to him beforehand. I don’t know, maybe after two messages asking for him to call me should suffice. We came away from this experience, feeling that the dealership made a quick $229 and not resolving our issue. I have no desire to return and would tell you to seek service from another BMW dealership. Do better BMW of Sudbury! More

This dealer shortened the waiting time for services a lot and the service person treated customers with respect. and the service person treated customers with respect. More

Great experience my first visit to Sudbury BMW. They went above and beyond to ensure my car was serviced promptly and I was able to manage my other obligations They went above and beyond to ensure my car was serviced promptly and I was able to manage my other obligations More

My appointment was on Friday 5/23 with a list of 3 items to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendati to be addressed. Two of the 3 were taken care of that day. The technician made 4 recommendations via a video diagnosis. I approved all 4 recommendations and asked Travis what is the estimate to complete. He replied that the work would likely not be done before "late next week", meaning the end of the Labor Day week. I did not receive any updates and reached out to Travis the morning of Friday, 4/30 to inquire of the status. Travis responded and told me the work was mostly done but there was still one other item on the list that would not be done until Saturday. Car was ready on Saturday and I picked it up that same afternoon. I noticed the next day that the warning light for low brake fluid was still on and that was one of the items on list when I originally made the service appointment. I sent Travis an email early Monday morning, I did not receive a response until the end of Monday. He had a couple of questions. I replied that same evening. It is now Tuesday end of the day, and I have not heard more from him. I also received an invoice with a cleaning charge for the loaner. I had checked around the loaner before I returned it, I have no idea what they are charging me. I forwarded the invoice to Travis to inquire about what it was about and also have not received a response. I then left the Service Director, Mike Albertian, a message, and also have not received a reply. Mike was in a meeting, so I am hoping this is only a timing issue, not because this reflects another service quality issue. More

I dropped my new X5 50e ( which I purchased at this dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. dealership) to be checked on for charging issues and a software recall at 7:30 am. Breanna never called me to let me know the situation with the car. I called at 4 pm. No response and went to pick up the car and found that nothing had been done. Worst service ever. This is the 4th of terrible service. I won’t go there ever again. I now have to take it somewhere else to be serviced. More

Travis was a great service advisor. He was able to keep me updated about my vehicle. He was able to keep me updated about my vehicle. More

Travis was great to work. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. He was thorough in making sure the service was completed to standard, explained additional service needed, and communicated each step along the way. The only question I had was on the final invoice: I received the final price, but not a breakdown of parts, labor, etc. More

Nikolas Gomes is excellent advisor. Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous Very attentive and responsive. He handled check engine issue on my X5 very professionally. Unfortunately I can’t say the same about my previous two visits for which I wasn’t given option to rate. Both those occasions wait times were longer and service was poor. More

It appears there are a number of new service folks. Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikol Big smiles, quickly checking me in for service. I asked to speak to a service technician concerning a noise I wanted to discuss. Within minutes Nikolas found me in waiting area, again big smile and greeting. He answered my questions with polite and professional regard, and advised me of a number of options going forward....He even convinced me to have a courtesy car wash, that was outstanding. More