Herb Chambers BMW of Sudbury - Service Center

I took my car in for service because the MIL light came on. After the inspection, it turned out there was nothing wrong, and they just performed a software update and charged me over $850 for it. This expe on. After the inspection, it turned out there was nothing wrong, and they just performed a software update and charged me over $850 for it. This experience makes me feel like car manufacturers have little incentive to make reliable vehicles if they can profit from unnecessary fixes. I’m giving 3 stars because the staffs were reasonably polite, and it felt unfair to rate them too low. However, I doubt anyone would be pleased to be charged $850 by the car dealer due to a false alert from their car. More

Dealership is lovely, clean and very well run. Checking in was easy and I felt that someone was always looking out for my car. Checking in was easy and I felt that someone was always looking out for my car. More

Organized dealer. Service was done as requested and dealer adhered to customer’s time constraints. Service was done as requested and dealer adhered to customer’s time constraints. More

Consistent Excellent service! Staff is super friendly, efficient & knowledgeable. I love the fact that now coffee & snacks are at hand! Staff is super friendly, efficient & knowledgeable. I love the fact that now coffee & snacks are at hand! More

Nick is an excellent service support rep at BMW Sudbury. he is helpful, understands and listens to car owners situation and works with clients truthfully. I feel like I’m in trusting care. he is helpful, understands and listens to car owners situation and works with clients truthfully. I feel like I’m in trusting care. More

Efficient, service is delivered as promised, waiting area is clean and pleasant, at the top of the price range is clean and pleasant, at the top of the price range More

Great service on the actual car but you always end up with a bill twice as much as estimated. One gripe was receiving a $100 gift card from BMW at Sudbury that I did’t have on me at the time of servi with a bill twice as much as estimated. One gripe was receiving a $100 gift card from BMW at Sudbury that I did’t have on me at the time of service. I mentioned this card and was brushed off and no one even entertained the thought of looking into it. Very clearly just concerned with money here and not concerned with customer service. More

I literally drove by the Peabody location to come here where we have purchased 2 cars. Waited too long for this service (4+ hours). It was a simple service appt and state inspection . I booked weeks ahead where we have purchased 2 cars. Waited too long for this service (4+ hours). It was a simple service appt and state inspection . I booked weeks ahead they knew I had too wait. Was told I couldn’t borrow a car because they don’t offer anymore. Got here and inspection machine was down. I wish someone had told me. I started complaining how long it was taking and told I could skip the free washing to save time. Really? That was your solution! Poor handling. More

The quality of the dealership has gone down significantly in the last one year. Came in for a tire replacement for the front wheels with the new tires inside the car and even informed at the check in desk. T in the last one year. Came in for a tire replacement for the front wheels with the new tires inside the car and even informed at the check in desk. The service technician didn’t bother to look inside the car and tried to install a brand new set from the inventory. Bonus, they installed one tire and told me that they didn’t have a second tire and need to order one. Long story short, spent four hours for just two tire swaps and alignment. I would suggest other dealerships for the service work. More

Unfortunately this advisor was taking care of my car last Friday. He was so DISRESPECTFUL and RUDE!! I wish I could give zero stars if I could. He confirmed the service that needs to be done and when I calle Friday. He was so DISRESPECTFUL and RUDE!! I wish I could give zero stars if I could. He confirmed the service that needs to be done and when I called HIM (no communication whatsoever from his end) to see the status, he said the car was done (basically was sitting there) and didn’t even do what was supposed to be done as he stated. When I questioned, he started to talk to me in a disrespectful manner and literally mocked me and yelled!! First of all, the dealership allowed the car to leave with safety issue. Second, they clearly knew about this incident with the advisor since normally I receive two surveys after my service and this time I got nothing!!! They knew what they did wrong. They only send them to people with no issues…I am VERY disappointed with all their nasty games. I can complain to headquarters in Germany if I need to! More