Herb Chambers BMW of Sudbury - Service Center

Yordanys P. provided an excellent customer service highly recommended! He was great to work with and really went above and beyond to ensure top quality. He also provided an excellent customer service highly recommended! He was great to work with and really went above and beyond to ensure top quality. He also kept me well informed along the way . It was a pleasure working with him. More

BMW X1 was brought in for 40k service and brakes. At the end of the day I was told my wheel locks had seized and it would be additional labor ($200) to remove the wheel locks. I declined as I recentl At the end of the day I was told my wheel locks had seized and it would be additional labor ($200) to remove the wheel locks. I declined as I recently had the wheels rotated without issue. I picked up the car the next day and my low tire pressure indicator went on as they never filled the air in my tires. All service indicator lights are still on. In speaking with the dealership numerous times that day the offered $90 credit, someone to reset my indicator lights, and a free detail. Also, my wheel lock key went missing. The dealership quality has drastically diminished over the years; this being confirmed when told the service director and technician were terminated. More

Service was done perfectly. Work was clearly explained. It was completed quickly while I waited. Work was clearly explained. It was completed quickly while I waited. More

Maurah is very professional. She is trustworthy and service-oriented. She had answered all my questions to clear my doubts. I greatly appreciate her help. She is trustworthy and service-oriented. She had answered all my questions to clear my doubts. I greatly appreciate her help. More

Car was serviced no issues washed and ready I less than 45min A plus no complain 45min A plus no complain More

Enjoyable experience from initial call to service department, worked with a very knowledgeable and very professional service coordinator. Appreciated the video review of findings, recommendations an department, worked with a very knowledgeable and very professional service coordinator. Appreciated the video review of findings, recommendations and cost. Maura Lee recapped the entire scope and coordinated thru to delivery of my vehicle More

I am very disappointed in the service and in this dealership's treatment of me as a customer. dealership's treatment of me as a customer. More

Cannot say enough good things about my experience with Maurah and BMW of Sudbury! I was driving through Massachusetts from New Jersey with my mom, aunt, and uncle and got rear ended on the Mass Turnpike, Maurah and BMW of Sudbury! I was driving through Massachusetts from New Jersey with my mom, aunt, and uncle and got rear ended on the Mass Turnpike, which contributed to the rear passenger tire on my X7 getting totally blown out. Because my car requires special tires, a BMW dealer was really the only bet to get us back on the road any time soon. I called BMW of Sudbury, where they confirmed they had 2 of the tires that I needed in stock and promptly booked me in. They knew it was an emergency and basically told us to come with the tow truck anytime before closing so they could help us get back on the road and not be stranded far from home. After we reached the dealership, Maurah took over and made sure we had an extremely smooth and pleasant experience. She explained to me all of the diagnostics they were going to do to confirm that the only damage from the accident was to the tires and that changing the tires would be the only thing needed (and not also repairing the rim or anything like that). She made sure my car was taken in quickly upon arrival, and she called soon after to let me know that other than the tires the car was OK, but that both rear tires needed to be changed because the driver side rear tire was also worn on the inside, most likely due to the alignment not being done properly. Maurah and her team then swapped out the rear tires and fixed the alignment, and also washed and vacuumed my car so that it came out looking like new (minus the dings from getting rear ended). Maurah also helped me gather the info I needed to exercise my tire warranty. We were ready to be back on the road just a couple of hours after getting towed to the dealership. Maurah was super professional and a very calming presence during what had been a tumultous driving day to that point. I highly recommend Maurah and BMW of Sudbury to anyone looking to have their BMW serviced! More

Oulay was professional and provided excellent customer service. He addressed some additional concerns with the car and helped transfer our preferred service center from California to Sudbury, MA. While wa service. He addressed some additional concerns with the car and helped transfer our preferred service center from California to Sudbury, MA. While waiting, Jaime helped me test drive the i4 xDrive40. He was also professional and helpful with my questions. More

Robert and Alisha were great to work with. They chased down all repairs that were eligible under my extended warranty and were helpful and reasonable with the remaining work. Very professional They chased down all repairs that were eligible under my extended warranty and were helpful and reasonable with the remaining work. Very professional and courteous. The shop is super clean, organized and repairs are done to high standards. I appreciate that when scheduled in advance, courtesy loaners are available. More