Herb Chambers Ford of Braintree

Service department is/was the best !! Trying to find a Rav 4 tire. Made a half a dozen calls before I reached Casey from the Braintree service department. Although he too did not have th Trying to find a Rav 4 tire. Made a half a dozen calls before I reached Casey from the Braintree service department. Although he too did not have the tire, Casey did a search to find the tire. It wasn't his problem being a Ford dealership and the tire needed was a Toyota. Best service department I talked to all morning and in a long time. Thank-you Casey for knowing the deffinition of the word service and helping. I will be bringing my car into your dealership to be serviced in the future. I am overdue for the oil change etc. Thank-you Kathleen C More

Extended warranty On 11/13/18 I purchased an extended warranty for my vehicle. Unfortunately 8 days after purchasing my warranty the tailgate decided to not work. They On 11/13/18 I purchased an extended warranty for my vehicle. Unfortunately 8 days after purchasing my warranty the tailgate decided to not work. They are machines and they do break. I then take it in for repair on 11/21/18. After not hearing from anyone, I then call service on 11/29 and the service associate says "We haven't touched it, theres a problem with your warranty." Looking at the time frame if there was an issue with paperwork I think I should have gotten a phone call a day or so after the 13th. Or maybe when I dropped it off on the 21st someone would have said something. Nothing - not even a phone call from service or the sales associate who sold me the warranty. So now on November 29th ( 16 days later) I personally go to the dealership and look for answers. The manager Scott Lewis said to me " I believe the conditions were pre-existing and you are not covered." So I guess I'm a liar and I purchased the warranty for nothing. He then explained to me my vehicle should have been inspected. Which they did not do or mention it needed to be done. Another error on their part. So my $ 300 deposit has been sitting in their bank since 11/13 and I have received nothing but the " I don't believe you" from Scott Lewis - The manager. After loosing 2 days of work, and pay, the put down of being a liar, and them holding my deposit of $ 300 with not even a simple phone call: I WOULD NOT RECOMMEND THIS DEALERSHIP More

Best experience I am glad i went to herb chambers ford in braintree. I have been to other dealerships and have never been treated as well as here. They couldn’t do en I am glad i went to herb chambers ford in braintree. I have been to other dealerships and have never been treated as well as here. They couldn’t do enough for you. Everyone was polite and happy and treats you with respect. Also they don’t pressure you into buying. They go above and beyond for you. More

Great staff Matt and Andy in the service department are awsome to deal with! Very friendly, professional and informative! Would never go any where else. I have be Matt and Andy in the service department are awsome to deal with! Very friendly, professional and informative! Would never go any where else. I have been buying my cars there for years now and the GM Scott Lewis always makes it point to say hi and ask if there’s any thing he could to help make my buying experience more pleasurable....really great guy More

A pleasant experience. Dina is very knowledgeable and accommodating. She has a good feel for what the customer is looking for and I bought the only truck that she showed me. Dina is very knowledgeable and accommodating. She has a good feel for what the customer is looking for and I bought the only truck that she showed me. There seems to be a good rapport among the staff, and this adds to the overall experience. More

on time performance I had an issue with a sensor on a 2018 Ford Escape. Brian was more then helpful with keeping me informed as to what was going on and how long he thoug I had an issue with a sensor on a 2018 Ford Escape. Brian was more then helpful with keeping me informed as to what was going on and how long he thought it would take. Service was great overall More

Service visit Easy to schedule appt. helped promptly with courtesy. Work performed well and completed in a very reasonable time. Very reasonably priced. Would recom Easy to schedule appt. helped promptly with courtesy. Work performed well and completed in a very reasonable time. Very reasonably priced. Would recommend this service department More

Sales staff helpful, knowlegeble, and committed. Sales rep listened to my needs and did his best to find what I wanted instead of trying to sell me something they needed to get rid of. We left the de Sales rep listened to my needs and did his best to find what I wanted instead of trying to sell me something they needed to get rid of. We left the dealership happy with a new car. If you don't enjoy high pressure sales techniques, I would recommend this dealership. More