Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Herb Chambers Ford of Braintree

Braintree, MA

Overview
Employees
Reviews
Vehicles
4.7
1,565 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
Contact Dealership
View Awards

75 Granite St

Braintree, MA

02184

Directions

By Type

Showing 1,565 reviews

July 01, 2021

Low stress factor due to a genuine desire to appeal to the customer, you don't feel like you're being pressured. Excellent service special deals too. More

by StephenXer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwan
Report | Print
Jul 02, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for the glowing review and five-star rating! We're so happy to hear our team provided such excellent care to you during your visit! We look forward to seeing you at your next appointment! - Herb Chambers Ford of Braintree

July 01, 2021

They always seem to have needed parts and staff is friendly More

by robertlwaldon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adian Cullinane
Report | Print
Jul 01, 2021 -

Herb Chambers Ford of Braintree responded

Thanks for the excellent review, Robert! We look forward to your next visit to Herb Chambers Ford of Braintree!

July 01, 2021

Top notch customer care in providing all necessary document and purchasing requirements. More

by DRL
Recommend Dealer
Yes
Employees Worked With
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Gamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Casey
Report | Print
Jul 01, 2021 -

DRL responded

Lisa, Nathan, and Corey are a fantastic team and Herb Chambers Ford of Braintree is well represented!

June 30, 2021

I had a number of concerns which the service department was completely helpful resolving. Patrick is awesome More

by Ckav
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sullivan , Andy Andrews, Jay Larkin
Report | Print
Jul 01, 2021 -

Herb Chambers Ford of Braintree responded

It was our pleasure to address all of your concerns! Thanks for trusting the Herb Chambers Ford of Braintree service team!

June 29, 2021

I had a great leasing experience at Herb Chamber’s Ford Braintree. No pressure, no hassle-just first class customer service. Love my new Escape. More

by LG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Lewis
Report | Print
Jun 30, 2021 -

Herb Chambers Ford of Braintree responded

We are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 28, 2021

Been a long time customer for 9 years. Always get above average service. More

by driver54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Report | Print
Jun 29, 2021 -

Herb Chambers Ford of Braintree responded

Thank you for your years of business with us at Herb Chambers Ford of Braintree! We hope to have you as a customer for life!

June 26, 2021

very disappointed.. considering how long I’ve been a loyal Ford customer.. the truck center staff was kind.. courteous and even sympathetic.. however, senior management/ GM in Braintree had no interest More

by aiello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Chamberlain
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jay Larkin
Report | Print
Jul 27, 2021 -

Herb Chambers Ford of Braintree responded

aiello, Thank you for taking the time to leave us a review. We always aim to deliver a top-notch experience, and we're disappointed we failed to meet your expectations during your recent visit. We strive to provide five-star care to our customers and regret you didn't experience that. I understand your frustration and I'm truly sorry. I would very much appreciate the opportunity to further discuss your concerns and hopefully restore faith in our dealership. Please reach out to me if you'd like to discuss this further. Thank you, Scott Lewis - General Manager - slewis@herbchambers.com

Jul 27, 2021 -

aiello responded

Theirs not a lot to talk about.. Scott tried to rip me off.. it’s that simple..

June 25, 2021

Very understanding sales staff and service group that meets the needs of customers vehicle service requirements. More

by ronsterw24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick, Andy Andrews
Report | Print
Jun 25, 2021 -

Herb Chambers Ford of Braintree responded

Thanks so much! We look forward to your next visit with us! -Herb Chambers Ford of Braintree Team

June 23, 2021

The service department staff is always friendly. They are clear about what needs to be done and how much it will cost. I am satisfied with the work they do. More

by korellana66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Antwan W
Report | Print
Jun 24, 2021 -

Herb Chambers Ford of Braintree responded

We greatly appreciate your support and we look forward to your next visit with us! -Herb Chambers Ford of Braintree Team

June 22, 2021

I bought my car at herb chambers and have my repair services done there and am very satisfied.. More

by Hogiebear1012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Andrews, Jay Larkin
Report | Print
Jun 23, 2021 -

Herb Chambers Ford of Braintree responded

We're so happy to hear that our team at Herb Chambers Ford of Braintree can take wonderful care of your car! Thank you so much for your business!

1
...
83
84
85
...
157