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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,040 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,040 reviews

June 04, 2022

Always great service. They informed me abouut some service i forgot about which helped me save time returning for more service. Thank you. More

by jg7344
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LUKE MALLOY
Jun 06, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your positive review! We hope to see you here at Herb Chambers Ford of Westborough for all of your future automotive needs.

May 31, 2022

My two last visits were a disaster. The brake job that was scheduled for 1 took 4 days No communication. Was not told anything. The other visit was similar Will think long and hard More

by gnelson1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Gadway
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Herb Chambers Ford of Westborough responded

Hello - thank you for sharing your recent experience. We're sorry to learn that your experience was not up to our standard, and would like the opportunity to discuss this with you further. Thanks, Miguel Silva - General Manager - msilva@herbchambers.com

May 27, 2022

Always great service. Easy process to make appointment. Easy drop off and pick up. Any no issues with service. More

by Mike.mcginnis37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
May 27, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the five-star review, Mike! We appreciate it. We hope to see you here at Herb Chambers Ford of Westborough for all of your future automotive needs.

May 15, 2022

They provided upfront pricing and timely service. Described solutions to a couple other issues and ordered parts. More

by M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobin
May 17, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for your excellent review! We appreciate your business and look forward to helping you out in the future! -Herb Chambers Ford of Westborough

May 07, 2022

I am very pleased with all of the services provided me regarding my vehicle purchase. Very professional and accommodating.staff. I would definitely recommend this dealership to anyone interested in a purc More

by Mjblank3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Stewart
May 09, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your business! We appreciate your kind feedback and hope to see you again next time!

May 02, 2022

Bought 3cars from them and found them very good to work with. Also have service done there with no issues More

by swashkevic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tobin in service
May 03, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Herb Chambers Ford of Westborough with your sales & service needs! We're grateful for your support and look forward to your next visit!

May 02, 2022

Very polite. Advised me of work that needs to be done before doing it. I always go back for repairs and oil changes. More

by Margaret Lefter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar
May 04, 2022 -

Herb Chambers Ford of Westborough responded

We're pleased to hear you are confident coming to Herb Chambers Ford of Westborough for your service needs! Thank you for leaving your review, Margaret!

May 02, 2022

They were able to work within a mutually acceptable deal for us both. I can hardly wait for my car to arrive More

by Bkalias
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! Your business is greatly appreciated by all of us here at Herb Chambers Ford of Westborough and we hope we can be of service to you again in the future!

April 28, 2022

Rick and the entire crew were top notch. From the initial phone call to the moment I was giving back my vehicle they were truly a 5 Star service center. They were extremely helpful, professi More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The entire service department!
Apr 28, 2022 -

Herb Chambers Ford of Westborough responded

Rick and the team are glad your experiences at Herb Chambers Ford of Westborough have been so positive, Nick! Thank you for trusting us with your 2022 F-250! We hope to see you again!

April 22, 2022

We have purchased 2 cars from Herb Chambers of Westborough. Dealt with Paul Scannell both times. He greets you at the door, takes all the time you need and makes buying a car a pleasant expe More

by Sandy51711
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Stewart
Apr 22, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for being a Herb Chambers Ford of Westborough customer! We're so glad that Paul continues to earn your support and we'll be sure to share these kind comments with him. Take care and well see you next time!

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