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Herb Chambers Ford of Westborough

Westborough, MA

4.8
1,057 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,057 reviews

July 26, 2022

Great service! I’m always happy with the quality of service at this place. Luke as well as the service crew were very knowledgeable and professional. There were ab More

by vmart054
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke
Jul 27, 2022 -

Herb Chambers Ford of Westborough responded

This makes us so happy to hear! We're pleased that Luke has helped you feel at ease having your car serviced at Herb Chambers Ford of Westborough! Thank you for being a loyal customer!

July 25, 2022

I have to say I was very disappointed I went to get new front tires at 11:00 and told them that the Herb dealership did the recall work on the back today and the alignment was never done on the back and th More

by Mike Herlihy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Gadway
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Herb Chambers Ford of Westborough responded

Hi Mike, thanks for providing us with this review. We would love to hear more about your experience here at Herb Chambers Ford of Westborough, as we value customer voices above all else. Please feel free to reach out to us so we can ensure your next visit will be a positive one! Miguel Silva - General Manager - msilva@herbchambers.com

July 24, 2022

Great experience, especially at a time when dealers had virtually no vehicles on their lots. Igor guided us through placing a custom order getting us the truck configured exactly as we wanted it. When the More

by jwebster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor DaFonseca
Jul 26, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! We're so glad Igor had the opportunity to assist you with your purchase and we hope you enjoy your new truck. Thanks for choosing Herb Chambers Ford of Westborough and please don't hesitate to reach out if we can be of service again in the future!

July 23, 2022

Very professional felt extremely welcoming when entered. Jason is a great guy goes out of his way to get you what you want. Jay was great as well explained the Bronco in full along with the explanation of t More

by Karen Emond
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lehner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2022 -

Herb Chambers Ford of Westborough responded

Hi Karen, thank you for taking the time to share your experience working with Jason and Jay at Herb Chambers Ford of Westborough! We look forward to seeing you next time!

July 22, 2022

There were two reasons that I went to Herb Chambers of Westboro. One was an oil change, and the other was to get a key made. The oil change went very well but getting the key made was a big problem and to More

by john_g_bar
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Capece and Cesar Morales-both were professional but not helpful
Jul 27, 2022 -

Herb Chambers Ford of Westborough responded

Hi John, We regret that your visit was anything but a five-star experience and want to help resolve this situation. Please reach out if you have additional information you want to share with us that will help us address this better. Thank you, Miguel Silva - General Manager - msilva@herbchambers.com

July 19, 2022

Everyone was polite and informative. The service was preformed as agreed, and the service representative was very helpful. More

by Pdletourneau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for sharing your experience! We appreciate you coming to visit us here at Herb Chambers Ford of Westborough and hope we can be of service again in the future!

July 16, 2022

My experience at Herb Chambers Ford was quick and thorough. My Explorer needed the works package service technician Anthony was very helpful and I was able to get back home in a timely manner. More

by Mjpaulina63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Capece
Jul 19, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for trusting Anthony & the Herb Chambers Ford of Westborough team with your Explorer! We appreciate your kind feedback and hope we have the opportunity to serve you again in the future. Take care!

July 15, 2022

Anthony is a great addition to the service staff in Westborough! He kept me well informed on the status of my car. More

by Asal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 15, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for taking the time to leave us a review! Anthony is indeed a wonderful asset to our team and we can't wait to share these kind comments with him. We appreciate you visiting us here at Herb Chambers Ford of Westborough and hope to see you again next time!

July 02, 2022

I had 17 f250 there for random misfire Anthony called me to keep me in loop through out the process I never felt like I didn’t know what was going on great job got truck back sooner then expected More

by Scott.toolman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 06, 2022 -

Herb Chambers Ford of Westborough responded

Thank you for the 5-star review. We appreciate you sharing the positive feedback! - Herb Chambers Ford of Westborough

June 30, 2022

Always super responsive and helpful. Great communication. We service all our Ford vehicles here. Very competent. More

by Forester buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony
Jun 30, 2022 -

Herb Chambers Ford of Westborough responded

Thanks for the five stars! We're excited to hear your feedback and hope to continue to see you here at Herb Chambers Ford of Westborough for all of your auto needs!

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