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Herb Chambers Ford of Westborough

Westborough, MA

Overview
Employees
Reviews
Vehicles
4.8
1,036 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -Over 30+ brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -50 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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310 Turnpike Rd, Rte. 9

Westborough, MA

01581

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Showing 1,036 reviews

August 26, 2021

Knowledgeable, helpful personnel. Great service. This dealership truly goes the extra mile Re: customer service. More

by clander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Blasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2021 -

Herb Chambers Ford of Westborough responded

Thank you so much for this wonderful feedback! We appreciate your kind comments about our team here at Herb Chambers Ford of Westborough and we look forward to seeing you again next time. Take care!

August 24, 2021

Knowledgeable, flexible, accommodating, friendly, no-pressure - this was the best car-buying experience! More

by DBlaze
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Stewart
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Aug 24, 2021 -

DBlaze responded

My experience at HC Ford of WBORO was the best I’ve had in 25yrs of car buying. Paul was respectful of me and my time. He didn’t rush me at all but once I made up my mind he help expedite the process in every possible way. He had me contact my insurance agent right away so that was ready. The finance manager (Chad?) was ready for me when I arrived, at the time he said he’d be and was prepared. He and Paul were so knowledgeable, friendly, and kind. HC has a registry office on-site, so Paul suggested I take the kids home for lunch and come back, rather than have us sit there bored and hungry (as others have in the past). I’m leasing the vehicle and look forward to seeing Paul again in 3 years to buy it! My cousin works at a different HC location, her referral got me the “concierge service” which made me feel extra special (as it is designed to do!). Now I understand why she loves her job - the culture at HC is different from any other dealership and is breaking the stereotype and for that, I am grateful. Thank you!

Aug 26, 2021 -

Herb Chambers Ford of Westborough responded

Thank you so much for the delightful review! It means a lot to us that the Herb Chambers Ford of Westborough team could provide a five-star experience to you! Paul will be happy to hear you enjoyed working with them!

August 21, 2021

Everyone is always friendly and the service is great! Safe distancing in the waiting area and hand cleanser available. More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your five-star rating, Sue! We're glad the Herb Chambers Ford of Westborough team provided such excellent care to you! We'll see you next time!

August 20, 2021

If you are looking for a good dealership who will treat you fair with your sales or service needs then you can relay on Herb Chambers Ford in Westborough Ma More

by djf92869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2021 -

Herb Chambers Ford of Westborough responded

Thanks so much for the five-star rating! The Herb Chambers Ford of Westborough team is so happy you had a great experience working with our team!

August 20, 2021

RickWas great very helpful did a great job!l would Rick Was great very helpful did a great job!l would recommend the dealership to anyone. Have been with them for 11 years of service no problems. More

by Jdufresne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your loyal business! We're truly grateful for all of your support over the past 11 years and can't wait to share this wonderful feedback with Rick and the rest of the team here at Herb Chambers Ford of Westborough. Thanks again for the kind words and we'll see you at your next visit!

August 17, 2021

Efficient, personable, reliable service. Good communication if any issues. It's us the dealership where I bought my car and I am very satisfied with service. More

by camalo45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather ..five stars
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Aug 17, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for your kind review! We can't thank you enough for your comments! See you next time at Herb Chambers Ford of Westborough!

August 16, 2021

Excellent service Igor is quite a seller, I recommend it 100% to buy another car I would trust Igor again More

by Omar Soto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Muriuki, Igor DaFonseca, Corey Stewart
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Aug 18, 2021 -

Herb Chambers Ford of Westborough responded

Omar - thank you so much for taking the time to review your recent visit with Igor! We're glad to hear he delivered an excellent experience and we hope to see you again next time here at Herb Chambers Ford of Westborough!

August 16, 2021

Top notch experience! All levels of the dealership were perfect from beginning to end! More

by Jayartioli3698
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Scannell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Muriuki, Talea Cyrille , Igor DaFonseca
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Aug 17, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for the kind words and awesome rating! We're happy to hear the Herb Chambers Ford of Westborough team made this a great experience!

August 16, 2021

Marie Cory George r awesome not my 1st time buys car from them More

by Tylerjake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Muriuki, Corey Stewart
Report | Print
Aug 16, 2021 -

Herb Chambers Ford of Westborough responded

Thank you for this fantastic feedback about our team! We're grateful for your business and look forward to your next visit with us here at Herb Chambers Ford of Westborough!

August 14, 2021

Fantastic experiences at Herb Chambers! Had several unfortunate failures on our Ford Focus SE, and Rick and the team did an incredible job making sure the car received the necessary services to get me More

by dain.a.marvel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Gadway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2021 -

Herb Chambers Ford of Westborough responded

Our team is so glad to hear Rick could help you resolve the concerns you had with your Focus! Thank you for leaving the Herb Chambers Ford of Westborough team your awesome five-star review, Dain! We appreciate having you in the family!

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