Herb Chambers Honda in Boston

My wife and I came into Herb Chambers Honda in Boston undecided between a used HRV vs a new one. We were blessed to work with Felix who was incredibly patient, knowledgeable, and helped us make the best decision for US not just whatever was the higher priced option. He worked with us, answered all of our questions, and frequently checked in with us through the whole process. It felt like he was taking care of beloved family members the way he approached the interaction with such care and thoughtfulness. His customer service skills are exemplary. He was the consummate consultant. I cannot express just how pleased we were with the entire interaction.

I recently bought a brand new car from Herb Chambers Honda, and the whole experience was excellent. Everyone was very welcoming. Our salesman, Taylor Lee, was very patient, knowledgeable, and explained things very well. I never felt rushed or in any way pressured to purchase. I got the payment plan that I wanted and the APR that I wanted. Car shopping can be intimidating, but Taylor immediately put me at ease. I've purchased at other dealers before, and while they were good, Herb Chambers takes many extra steps to show the buyer is valued. Without reservation, I recommend Herb Chambers to everyone. And look for Taylor!

My Service advisor Sean did a fantastic job!!!! Everything great!! One thing I would hope that will be fix is the waiting time while the car is being serviced. Other than that everything is where it needs to be! Will be back again for sure! Thank for the great service, Sean Vahit Koc

I would highly recommend this dealership... Ask for Gerson Ruiz, he is the best!! Came in to renew my lease and his customer service is always exceptional!

The Honda team took the stress out of car buying. I got a good price in a low pressure sales environment from a knowledgeable, friendly crew.

I had the greatest experience ever getting my new car. The staff was wonderful and helpful throughout the whole process! Gerson Ruiz, sales and leasing consultant was very patient and went above and beyond to make sure I was happy with my purchase. Thanks to all!

Began hearing a scraping noise from rear brake area. I checked what I could and determined no fluids leaking and no obvious dragging parts. Called on a Tuesday PM, dropped off car and service was done timely the next day including oil change, tire rotation and warranty air bag replacement.

See above- it was excellent! I do t feel like writing much more, but want to be sure the fantastic customer service we received gets al the credit it deserves!

We were so impressed that she callked us to advise that our towed car had arrived and she kept us well updated. We were most impressed and will be back!

We have purchased 9 Honda’s here and serviced all of the here in boston . Best service manager and advisors are superior . They never over sell an estimate