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Herb Chambers Honda of Burlington

Burlington, MA

4.9
3,075 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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33 Cambridge St

Burlington, MA

01803

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Showing 3,075 reviews

February 03, 2018

Battery failure I had a battery fail after 6+ years and called my service adviser. I was able to take my SUV in immediately. While there I had an oil/filter change More

by Jack 525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Flannery, service manager, just to say hello and Happy New Year., John Silva
Feb 05, 2018 -

Herb Chambers Honda of Burlington responded

Thank you for your recommendation, Jack! We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Gerry Salois, General Manager

February 02, 2018

Nothing but Good Since I began my relationship with Herb Chambers Honda of Burlington, I have always dealt with Sergio Urquijo I have the highest respect for him. He More

by lowmiles54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Saissi
Feb 02, 2018 -

Herb Chambers Honda of Burlington responded

Thank you! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit with Sergio and Khalid. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Gerry Salois, General Manager

February 01, 2018

My car always come back better than when I dropped it off. I like the honesty I get from the Burlington Herb Chambers. I don’t feel like they are adding things to my service bill just to make more money. They More

by Erin9683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forget his name. I know he told me at drop off and when he called me but it’s a blank
Feb 02, 2018 -

Herb Chambers Honda of Burlington responded

Thank you, Erin, for taking the time to share your experience. I'm happy to hear that you enjoyed working with our service department. Please don't hesitate to reach out if there's ever anything more that we may assist you with. Best, Gerry Salois, General Manager

January 31, 2018

Informative, professional and very efficient. We were greeted in a friendly way, the questions that we asked were answered to our satisfaction. One of the salesmen had to drive our new vehicl More

by wowdriver52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Carelli, Evan Fotopoulos, Jarred Currier
Feb 01, 2018 -

Herb Chambers Honda of Burlington responded

Thank you for sharing your review and congratulations on your purchase! I'm so pleased to learn that Mike, Evan and Jarred made your visit so enjoyable. They are such assets to our team and will be grateful for your recommendation. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Best, Gerry Salois, General Manager

January 31, 2018

Positive Car Buying Experience Overall a very good experience. The sales people were very courteous, knowledgeable, and professional. They made the purchasing transaction streamli More

by Christopher Lufkin
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Donna Shappy
Feb 01, 2018 -

Herb Chambers Honda of Burlington responded

Thank you, Christopher, for your honest feedback. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Gerry Salois, General Manager

January 28, 2018

All the employees go above and beyond to help with service. Herb Chambers and their employees care about the safety of my family. They all go out of their way to make sure our car is safe and up to date for ser More

by Hondacrv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June Fraser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Silva, Phillip Codner
Jan 29, 2018 -

Herb Chambers Honda of Burlington responded

Thank you for taking time to write this review! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Gerry Salois, General Manager

January 28, 2018

Purchase of a 2018 Honda Accord Great service and a great price. I drove from Douglas to Burlington for this great deal. I would recommend this dealership. I love my new Honda More

by rsombaert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Osorio
Jan 29, 2018 -

Herb Chambers Honda of Burlington responded

Thank you for taking time out of your day to write this review! Please let us know if there is anything else we can help with. Best, Gerry Salois, General Manager

January 26, 2018

Great experience I have to admit that I was absolutely dreading buying a new car based on my last experience. Rob Kinneen completely turned my experience around with a More

by Gstolzenthaler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Kinneen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I cannot remember my finance person, but he was also fantastic
Jan 27, 2018 -

Herb Chambers Honda of Burlington responded

Thank you for your 5-Star recommendation! On behalf of Robbie and myself, we thank you for your business and look forward to the opportunity to serve you and your family's automotive needs for many more years to come! Best, Gerry Salois, General Manager

January 23, 2018

A good experience It was a great day. I think I just got the best car. My family is very happy with it. I would buy from this dealership again More

by DrewjC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Urquijo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna , Evan Fotopoulos
Jan 30, 2018 -

Herb Chambers Honda of Burlington responded

Thank you for sharing your terrific feedback! Please let us know if we may assist you again in the future. Best, Gerry Salois, General Manager

January 20, 2018

Bought a great used car. I previously owned a 2012 Honda CR-V, which had a recurring leaky transmission. After 3 unsuccessful attempts at fixing the problem, I gave up on my c More

by JudyH
Recommend Dealer
Yes
Employees Worked With
Patrick Sisk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Herb from Finace, Chris Glen from Service
Jan 22, 2018 -

Herb Chambers Honda of Burlington responded

Congratulations on your new 14 Honda CR-V! We believe that exceptional customer service is key and it is great to know that this belief held true through your experience with Patrick, Herb and Chris. We appreciate your business and look forward to serving your automotive needs for many more years to come! Best, Gerry Salois, General Manager

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