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Herb Chambers Honda of Burlington
Burlington, MA
3,060 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,060 reviews
March 21, 2017
Continues to exceed expectations I continue to be so impressed with Herb Chambers service department - I brought my Civic in with a "noise" when turning. They sent someone out right a I continue to be so impressed with Herb Chambers service department - I brought my Civic in with a "noise" when turning. They sent someone out right away to drive with me and next thing I knew I needed new brakes. They took care of it immediately (on a Saturday no less) and were great to deal with. More
by mizzelle
Employees Worked With
Phillip Codner
March 15, 2017
Good Service I brought my car in on Sunday for oil change but I had more issues going on. Car returned to me fixed on Monday. Runs great! I brought my car in on Sunday for oil change but I had more issues going on. Car returned to me fixed on Monday. Runs great! More
by SueG
Employees Worked With
Jessica Johnson
March 14, 2017
Finished as promised June said it would take two hours--and it did, almost to the minute. PLUS the car had been vacuumed for me, and in the winter that's needed! June said it would take two hours--and it did, almost to the minute. PLUS the car had been vacuumed for me, and in the winter that's needed! More
by nancydaugh
Employees Worked With
March 12, 2017
Good service from everyone Everyone is very helpful. I had a flat on 93 and when I brought my car in they changed it within a hour and we were on our way. Everyone is very helpful. I had a flat on 93 and when I brought my car in they changed it within a hour and we were on our way. More
by Janet3296
March 12, 2017
A+ customer service I brought my 09 Odyssey in for service, right from the start you could see that the CS team were professional and courteous. Received my vehicle back I brought my 09 Odyssey in for service, right from the start you could see that the CS team were professional and courteous. Received my vehicle back in a timely matter, problem fixed and Odyssey running like new. Thanks Herb Chambers Honda of Burlington. More
by vanman
Employees Worked With
March 12, 2017
Philip was the best I felt like I was being cared for by a loving parent. I would recommend service in Burlington to everyone. I never felt I was being "taken" as I fee I felt like I was being cared for by a loving parent. I would recommend service in Burlington to everyone. I never felt I was being "taken" as I feel at some dealers or gas stations. More
by Nancy Mulvihill
Employees Worked With
Philip
March 09, 2017
Very long wait for an oil change. I have been buying & servicing cars at Herb Chambers Honda in Burlington since 1991. Until recently, I have been very happy with the services I recei I have been buying & servicing cars at Herb Chambers Honda in Burlington since 1991. Until recently, I have been very happy with the services I receive there. I recently made an appointment for an oil change. I thought I would in & out in a half hour. Instead, I was there for 3.5 hours. I went to the Service Desk a couple of times & was told that it would not be too much longer. How can you justify a 3.5 hr wait for an oil change ?? Absolutely ridiculous !! I was sent an email questionnaire about my experience. I answered it honestly & requested a phone call from the Service Manager. I never received a phone call. This was a few months ago. I do not know what has changed there but there are obviously many unresolved issues. I am going to be looking for service elsewhere. More
by Maire
Employees Worked With
I cannot recall his name.
March 09, 2017
Leased a new Honda It was my best experience with a salesman..Patrick Sisk was very knowledgeable, pleasant, and fair..I won't hesitate to contact him if needed. It was my best experience with a salesman..Patrick Sisk was very knowledgeable, pleasant, and fair..I won't hesitate to contact him if needed. More
by Susan123
Employees Worked With
March 08, 2017
fantastic Sergio rocks, he had my car ready for me without even knowing it was the one I wanted, color, style and make...... He truly knows his customers. Sergio rocks, he had my car ready for me without even knowing it was the one I wanted, color, style and make...... He truly knows his customers. More
by butler13
March 07, 2017
Expert Coustomer service John Silva was wonderful to work with. He kept me informed every step of the way and made me feel extremely comfortable. I will continue to have my Ho John Silva was wonderful to work with. He kept me informed every step of the way and made me feel extremely comfortable. I will continue to have my Honda serviced with Herb Chambers Burlington. More
by Megan h
Employees Worked With
John Silva
