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Herb Chambers Honda of Burlington
Burlington, MA
3,056 Reviews
Herb Chambers Honda of Burlington is a proud recipient of the President’s Award by American Honda Motor Co., Inc. Recognizing top-ranking Honda dealerships across the country, the award is considered Honda’s highest dealership honor and is based on a candidate’s achievement of excellence in all areas of the dealership’s operation. Customer service and satisfaction, sales, training and facilities are all evaluated as criteria for the recognition. Visit us today to experience our award winning service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,056 reviews
September 28, 2016
Very pleasant experience We were fortunate to work with Patrick Sisk. He is extremely professional and very responsive to calls and emails. All in all a very pleasant expe We were fortunate to work with Patrick Sisk. He is extremely professional and very responsive to calls and emails. All in all a very pleasant experience! More
by Happyshopper
September 21, 2016
2014 Civic Si I must say, this is the best dealership I have ever done business with. From start to finish, Mike Carelli did everything he could to get me the best I must say, this is the best dealership I have ever done business with. From start to finish, Mike Carelli did everything he could to get me the best price for my trade-in and into the car of my dreams. There were only a few Civic Si's in the area and the best one out of all the Si's I looked at was from Herb Chambers Honda in Burlington. I would definitely recommend this dealership to anyone!! They really know how to treat their customers!! More
by lmtopaz
Employees Worked With
Mike Carelli
September 18, 2016
Mark Spinos is a great consultant! Mark Spinos is very patient to go through step by step and offered us best deal. After sale service is also pretty smooth by answering various questio Mark Spinos is very patient to go through step by step and offered us best deal. After sale service is also pretty smooth by answering various questions. More
by hysun96
Employees Worked With
Mark Spinos
September 10, 2016
Great service I was having issue with my XM radio and the Honda dealership in Burlington, MA did an amazing job. Very happy with John Silva's service and ability t I was having issue with my XM radio and the Honda dealership in Burlington, MA did an amazing job. Very happy with John Silva's service and ability to resolve quickly the issue by talking to the provider of my extended warranty after the service technician figured that the poor quality of signal was due to a faulty XM receiver and not a recent car accident I also want to thank John Flannery for his help during the process and taking care of a car rental and talking to my insurance agency appraiser More
by Gabe
Employees Worked With
John Silva, John Flannery
September 10, 2016
New Lease I leased a 2016 CRV AWD EX-L. Sergio could not have been more helpful. He explained everything clearly and I was in my new vehicle within days. Thi I leased a 2016 CRV AWD EX-L. Sergio could not have been more helpful. He explained everything clearly and I was in my new vehicle within days. This is my 2nd experience working with him and I look forward to working with him again when I return in 3 years to turn in my car for a new one! Evan was great. He explained the different coverages and I didn't feel pressured to take any of them. It was such an easy experience. If you want superb service go to Herb Chambers Honda in Burlington. My mom has been going there since '91! More
by Julie
September 09, 2016
Lease of 2016 CR-V My rating is a 4.95 out of a possible 5.00. Sergio, my Honda representative was professional, courteous, well-informed and eager to help me in every w My rating is a 4.95 out of a possible 5.00. Sergio, my Honda representative was professional, courteous, well-informed and eager to help me in every way he could. The business end of the deal went quickly and very smoothly. All the financial combinations and possibilities were laid out concisely and in terms very easy to understand. Overall I could not be happier with the transaction. The 0.05 points deducted are for the last few items on the last page of the final checklist not being filled out (battery test, etc., and, although the window sticker claimed the price included a full tank of gas, my tank was at 1/2 full when I drove away. Both very minor details, but not perfect. However, Sergio's service was, indeed, perfect. Thank you, Herb Chambers Honda. More
by rjham55
Employees Worked With
September 09, 2016
wonderful service people Phillip Codner goes oujt of his way to be helpful...he makes my service experience a trusting experience.. He has been a constant reason I go back..b Phillip Codner goes oujt of his way to be helpful...he makes my service experience a trusting experience.. He has been a constant reason I go back..before him was John as well. More
by gymjoyce
Employees Worked With
Phillip, John
September 07, 2016
Always have good experience and everyone is helpful Great service came in for a oil change which they did they recommended wiper blades as they were wearing out so I had them replaced also. Great service came in for a oil change which they did they recommended wiper blades as they were wearing out so I had them replaced also. More
by Fitzp48
Employees Worked With
September 06, 2016
Service department blatantly lie I made an appointment to have my car repaired under a warranty enhancement. This of course was a problem affecting my transmission that I have been c I made an appointment to have my car repaired under a warranty enhancement. This of course was a problem affecting my transmission that I have been complaining about for years. The service department were aware of the problem and refused to acknowledge there was anything wrong. I finally got the notice from Honda that the repair starts with a software update. I made an appointment to bring my car in for the update. They told me it would only take an hour. Well, I called back two days later to find out that they never made an appointment and do not make appointments for such service. I would have sat there for hours. Nice that they planned to waste my time. They just pretended I had an appointment and when I asked why they did it, they said they didn't know! I would have been late for another appointment had I know they really needed my vehicle for hours instead of the one hour they verified when I first called. The service department is apathetic and a disgrace to the brand. Says a lot about Honda. More
by horrified
Employees Worked With
September 04, 2016
Always a pleasure coming here. Everyone is very attentive. I come here mainly for service. Phil is always available to assist me with any questions or concerns i may h coming here. Everyone is very attentive. I come here mainly for service. Phil is always available to assist me with any questions or concerns i may have. More
by Omaris85
Employees Worked With
Phillip
